Voxco Blog
How Uber Mastered Customer Experience
How did Uber get so popular? We know Uber effectively leverages data gathered from multiple sources – Customer Survey Platforms, User data etc. to continue innovating
Humanizing Customer Experience – Why survey data is the right tool for the job
Companies are trying everything – Unique incentives, loyalty programs, personalized offers – you name it – in the quest to secure Customer Loyalty.
How Uber Mastered Customer Experience
How did Uber get so popular? We know Uber effectively leverages data gathered from multiple sources – Customer Survey Platforms, User data etc. to continue innovating
Humanizing Customer Experience – Why survey data is the right tool for the job
Companies are trying everything – Unique incentives, loyalty programs, personalized offers – you name it – in the quest to secure Customer Loyalty.
Avoiding Survey Bias – Ensuring your surveys get the right responses
Surveys are a valuable source of information to derive insights from. There are many factors that can affect the quality of the data you’re collecting.
Net Promoter Score – How you can use it to turn negative feedback around
Consider any scenario where you’re faced with a major decision – take, for example, a personal purchase, like buying a new TV or a new car
People Power: How to Use Social Media to Boost your Survey Responses!
It’s often more challenging to get people to engage with your survey than actually programming it in the first place.
CX marks the spot – Advancements in the Insurance Sector
It can be argued that the insurance industry more than most needs to maintain a positive image with their customers.
Patient Experience: The Changing Landscape of Healthcare Research
For any entity in the healthcare industry, be it a hospital, healthcare provider, or private practice, their focus should be the same – the patient.
Survey Fatigue: Toeing the Line Between Follow Ups & Pestering Your Respondents
Survey fatigue – a universal issue that researchers face all over the world. Your surveys are delivering the insights you need and you want more of the same but you can’t pressure your respondents too much.
How Face-to-Face (CAPI) Surveys Can Push Your Research Forward
Choosing the right mode for conducting your surveys can be overwhelming — we have CATI phone interviews, CAWI web interviews, CAPI interviews, and more.
Coffee Talk: Meet Voxco’s Board
The past few months have been absolutely buzzing with excitement at Voxco.
6 Tips for Writing Survey Questions that Really Work
If you’ve ever invested ample resources in building, programming, and designing a survey, only to receive very few responses, you’re not alone!
4 Tips to Avoiding Biased Language in Your Surveys
Gathering valuable survey responses is central to many organizations, so it’s critical that the results gleaned are accurate and unbiased.
Are you using the best survey software?
Learn what the pros use!