Voxco Blog
Why VoC should be at the core of your CX strategy
Listening to the Voice of the Customer (VoC), is rapidly becoming essential to ensuring a fruitful Customer Experience (CX) program. Online survey software can help you get an accurate idea about your customers’ expectations, wants and needs when it comes to product & service offerings.
Humanizing Market Research
When dealing with products, services and enterprises it can be quite easy for researchers to sideline or even completely ignore the human aspect of research.
Why VoC should be at the core of your CX strategy
Listening to the Voice of the Customer (VoC), is rapidly becoming essential to ensuring a fruitful Customer Experience (CX) program. Online survey software can help you get an accurate idea about your customers’ expectations, wants and needs when it comes to product & service offerings.
Humanizing Market Research
When dealing with products, services and enterprises it can be quite easy for researchers to sideline or even completely ignore the human aspect of research.
Market Research Mistakes To Avoid
Market Research helps you glean insights that can direct your future strategies in a more informed manner. It’s indispensable today, as technology has empowered demographics, which in turn has introduced more factors for researchers to consider.
Demystifying election polling: how survey data can give you insights
Election year is upon us, and with it come a million questions & insights about how the United States, and by extension, the world will change.
Elevating Customer Experience with CATI
Customer experience is in the spotlight for most companies these days and for good reason – It is the final piece of the equation which separates a good business from the very best in any industry.
What do Modern CATI Surveys offer in the Digital Era?
Research is becoming increasingly digital & new survey methodologies keep emerging to meet the demands of today’s always-connected culture
Key metrics that matter for Customer Experience
Customer experience (CX) is a priority for most businesses and services.
Providing an exceptional customer experience consistently, though, is hard. Measuring customer experience and tying it to key performance metrics is harder still.
Market Survey Research Trends to watch out for in 2020
Social Media, Smartphones, AI – These entities have defined markets through the 2010s and have and have posed several challenges for companies along the way.
How Apple won at Customer Experience to become the world’s most valuable company
Before the iPod, Apple was primarily known for their home computing devices. Even though it wasn’t the first portable music player on the market, the iPod succeeded where other competitors failed.
Amazon Leadership Principles for Customer Experience by Jeff Bezos
Amazon’s customers are worldwide now, and have grown to include millions of Consumers, Sellers, Content Creators, and Developers & Enterprises. Each of these groups has different needs, and we always work to meet those needs, innovating new solutions to make things easier, faster, better, and more cost-effective.
How Uber Mastered Customer Experience
How did Uber get so popular? We know Uber effectively leverages data gathered from multiple sources – Customer Survey Platforms, User data etc. to continue innovating
Humanizing Customer Experience – Why survey data is the right tool for the job
Companies are trying everything – Unique incentives, loyalty programs, personalized offers – you name it – in the quest to secure Customer Loyalty.
Are you using the best survey software?
Learn what the pros use!