Close the Loop
Deliver the experience your customers crave
✓ Salvage detractors & activate promoters in real-time
✓ Close the experience gap
✓ Bring customer’s voice inside the organization
✓ Seamlessly integrate within Salesforce account
All that you need to Close the Loop -
Voxco online account
Salesforce account and administrative access
Trusted by 500+ Global Brands & Top 50 Market Research Firms
What can you do with Close the Loop
Create a case for detractors and initiate corrective actions to turn them into promoters.
Convert Passives into PromotersTurn your passives into promoters by following up with them and resolving issues that affect their NPS®.
Follow up with promoters to keep them actively engaged and ensure a smooth experience.
Activate workflows without leaving the Voxco platform
Sync data between the Voxco platform and Salesforce account through a seamless onboarding experience
Close the experience gapTrigger detractors’ NPS® responses with automated alerts created in Salesforce. Take immediate action that the client could appreciate.
Follow-up when a stage is updated
Send a survey to clients to better understand the reasons for updates that reach a pre-defined stage. Salesforce opportunity will be updated with the client’s feedback.
Automate Survey Distribution
Our survey automation capability allows you to set custom triggers that enable automated survey distribution and eliminate redundant manual work.
Get automated reportsAutomatically get a report generated with NPS® data gathered from NPS® survey results and detailed feedback to bring the customer’s voice right inside the organization.
How it works
The inner loop focuses on “training employees” to deliver excellent experiences.
The outer loop focuses on “implementing structural improvements” based on the insights gathered when closing the inner loop.
Ready to close the feedback loop? Voxco's ready to help!
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