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+13236381128
+15199002991
+61480040096
en_US Englishfr_FR Frenchde_DE German

Insurance Survey Software

Discover the customer feedback you need to drive your insurance business.

Build client trust by engaging with policyholders in moments that matter. Exceed their expectations and needs to position your business for growth.

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Trusted by the Top 50 Market Research firms & Global Brands in 40+ countries since 1976

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Powerful Insurance Survey tools specially built for: Insurance Agent Evaluation, Customer Feedback, Insurance Claim Satisfaction, Transactional Surveys, Internal Employee Satisfaction, and much more.

Reimagine insurance operations

Empower your team to monitor the customer experience, reduce churn, and get a full picture of their journey with effective insurance surveys.

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Ensure customer satisfaction & retention

Capture valuable feedback to understand the customer journey across different channels & meet them where they are (online, face-to-face, phone).

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Strengthen your culture of customer-first service

Enable insurance providers like you to engage more deeply with customers, truly understand their experience with your services, and increase your Net Promoter Score® (NPS®).

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Get actionable insights from your insurance surveys with analytics

Make data-driven decisions to prioritize your business direction, manage resources, verify claims, customize services, and more.

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The Voxco Advantage

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Tailored for your needs as an insurance provider

Whether your insurance surveys are internal (employee satisfaction) or external (customer feedback, transactional surveys, post-claim surveys), you’ll get the data you need — fast.

Online, phone, and face-to-face survey modes to help you engage with respondents

We offer omnichannel insurance survey options that allow you to move seamlessly from all modes on one centralized platform.

Flexible & secure hosting options

We’ve got secure data hosting options to fit your needs, no matter what they are — SaaS mode or on premise for total data control and security.

One-click crosstabs for speedy data visualization

Run quick and effective cross tabulations with our one click drag & drop and build custom reports and dashboards for your stakeholders.

Premium Service & support have got your back

We have a full support & call center guidance team so you can streamline the implementation process and get support on any inquiries you may have.

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Secure & Confidential

Voxco understands the importance of confidentiality and integrity of your data within the insurance industry. Our insurance survey software abides by the rigorous industry standards for data regulations.

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GDPR Compliant

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Privacy Shield Certified

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“Organizations need to ask; how do we ensure that people can interact with our product and brand through digital and in-person channels to fully engage them? And how do they maintain those precious relationships with retention strategies? Voxco has been instrumental in allowing us to deliver those insights to our clients”
Doug Church, Phase 5
Insurance

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What is an Insurance Survey Software?

Insurance survey software facilitates the creation of internal (employee satisfaction) and external (customer feedback, post-claim surveys) insurance surveys. Understanding consumer and/or employee sentiment toward insurance can help organizations develop effective strategies to target their audience. Feedback from insurance surveys allows insurance recommendations to be made to consumers based on their needs. A smart survey solution is a tool that can help organizations achieve just that. 



Why is it Important to Conduct Insurance Surveys?

An insurance survey software is an important tool that helps achieve a range of different objectives, such as: 

Increased Insurance Sales

Insurance survey solutions can help improve the insurance application journey using information obtained through transactional surveys conducted at different customer touchpoints. This information will help determine key moments that define customer abandonment or conversion, clearly outlining the areas that need to be focused on.

Targeted Recommendations

Insurance surveys will provide you with information on your customers and their needs. This will allow you to show them recommendations that best fit their requirements, making them more likely to purchase the insurance. 

Improved Online CX

Many touchpoints within the customer journey are increasingly taking place online. As digital channels are increasing in importance, it is integral to create a seamless online experience for users. This can be done by obtaining and analysing feedback at the different digital touchpoints to measure satisfaction and improve user experience.

Proactive Response to Customer Dissatisfaction

Insurance surveys allow you to identify customer pain points and address them proactively before they manifest into bigger issues that negatively affect your organization. Customers have many insurance providers to choose from, making the risk of them leaving you for a competitor significant. With the use of insurance survey solutions, this can be avoided.

What are the benefits of using Insurance Survey Software?

Insurance survey tools play a crucial role in the insurance industry. Here are several benefits of leveraging Insurance Survey Software. 

Increasing efficiency & productivity: 

With insurance survey software, you can automate tasks involving the survey process. There is no need to manually launch insurance surveys or analyze data, thus increasing efficiency and productivity. 

Timely data collection: 

The tool allows you to schedule surveys and automates data collection. This reduces error during survey launch and enables you always to have up-to-date data to make informed decisions. 

Moreover, using an insurance survey tool ensures a standardized process for conducting surveys and data collection. 

Improved client experience:

Insurance survey software enables you to automate surveys at key moments in the client journey. It thus helps you collect real-time, accurate data that gives you relevant information about your clients. 

Better risk assessments: 

Using insurance surveys, you can gather a comprehensive view of any risk associated with a particular location or property. By analyzing audience data, you can identify the potential risk that you may have otherwise missed. 

This will give you the opportunity to make confident and effective decisions regarding policies and underwriting. 

Increased cost saving: 

Not only does insurance survey software save revenue by offering one platform for all research, but it also increases revenue saving by improving risk assessment. 

It can automate the entire insurance survey process and reduce costs associated with data management. 

Using insurance survey insights, you can identify risks and reduce churn and payouts. Thus resulting in higher profits for insurers.

What are the factors you should consider when selecting an Insurance Survey Software?

Here is a list of key factors you should keep in mind when selecting tools to conduct insurance surveys. 

  1. User-friendliness: Make sure that the software is user-friendly so that you don’t have to hire a survey expert. The survey tool should have a clear interface allowing you to navigate easily and complete tasks quickly. 
  2. Integration with your system: The insurance survey software should be compatible with your existing systems and tools. It should seamlessly integrate with all your tools and not hinder your overall operations. 
  3. Scalability: The software should accommodate your changing business needs. It should allow you to expand or reduce the number of surveys you want to conduct and add or remove users. 
  4. Data security & privacy: The tool should comply with the highest and most rigorous standards of data regulations. The software should be secure and protect respondents’ data from any breach.
  5. Customer support: Choose a software provider that offers customer service round the clock and also helps you onboard. This is one of the vital factors when considering insurance survey tools, as it ensures that the providers will resolve any issues that arise during the survey process.

Why you should trust Voxco for CX!

The following are a few benefits of choosing Voxco as your insurance survey software:

Omnichannel reach

Omnichannel Survey Solution

Voxco’s Omnichannel Survey Software enables you to connect with respondents across multiple channels, on the platforms that they prefer. This helps maximise your survey responses.

Customization

Customize your insurance surveys using brand elements to offer a consistent brand experience to the respondents. You can also leverage survey templates and tailor them to your research needs. With customization, you can improve the relevancy of the survey resulting in improved accuracy of survey data.

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Suited for Internal and External Surveys

Regardless of whether you require internal (employee satisfaction) or external (customer feedback), Voxco has you covered.

Real-time survey monitoring:

With Voxco’s online reporting feature, get real-time data on survey participation. Track survey completes. dropouts, and survey success. Find out which device respondents prefer to take surveys.

Mobile Accessibility

Voxco’s Insurance Survey Software allows you to conduct surveys using mobile devices. Now you can gather data on-site using smartphones or tablets. It enables you to access data and manage surveys from anywhere. Mobile accessibility allows for flexibility and efficiency in the survey process.

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One-click Crosstabs

Voxco enables you to run quick cross-tabulations with one-click drag and drop for speedy data visualization.

Advanced Analytics

Voxco’s Insurance Survey Software empowers you with statistical and qualitative data analysis. Now you can churn numbers and also extract meaningful insights from open-text feedback. Identify patterns, uncover sentiment, and drive informed decision-making.

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Premium Support

Voxco’s skilled and experienced call center guidance team always has your back and can provide support on any inquiries you may have. Rely on Voxco’s professional support to get help on any survey or data collection program.

Data Security

Voxco maintains up-to-date processes to ensure maintain highest standards of data security and privacy. It abides by data privacy regulations. Additionally, the platform includes robust data security features. It offers you functionality like encryption, secure storage, and access controls to protect customers’ sensitive information from any harm.

FAQs on Insurance Survey Software

An insurance survey is a process of collecting data on client experience and employee satisfaction to understand the needs of policyholders and minimize risk. It helps collect listen to policyholders and collect insights you need to build trust, foster loyalty, and drive profit.

Survey software for insurance helps you collect data from clients, agents, and employees to minimize risks and boost profit. It helps you design branded and incentivized surveys, gather and analyze data and uncover hidden insights all in one platform.

These are a few key benefits of conducting insurance surveys: 

  1. Increased insurance sales
  2. Proactive response to customer pain points
  3. Improved digital CX

Survey software for insurance allows you to automate the survey process, from survey scheduling to data collection and analysis. It enables you to customize survey design that aligns with the brand image.

Surveys tools for the insurance industry help you enhance the client experience, improve risk assessments, boost data quality, improve productivity, and increase revenue saving.

An insurance bonus is an additional sum that is added to the basic sum assured in a life insurance policy.

What Next?

See Voxco survey platform in action

Take a guided tour of our platform with our on-demand survey demos. Explore our survey platform in short videos.

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Explore features in detail

Need a map of our platform? Browse through all that we have to offer.

Explore Feature Sheet

Sample Survey

Explore all the survey question types possible on Voxco

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Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.