Customer Experience Tool to track & optimize customer journeys.
Turn every touchpoint into a positive customer experience using CX surveys. Leverage smart insights to anticipate & embrace customer trends. Create a compelling customer experience.
Create, test, and modify surveys instantly with no coding required
Intuitive and powerful survey flow logic options to tailor your survey
A question type for every methodology
Reporting simplified with a centralized SQL database
Create beautiful surveys by using drag and drop functionality
Engage respondents anywhere & anytime and on any device
Create engaging customer experience surveys with ease using Voxco. Trusted by 450+ Global Brands across 40+ countries!
CX Insights from the Best Brands
See how Amazon, Uber and Apple enhance customer experience at scale
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Data analysis and reporting made easy with CX Survey
Why use Voxco’s Customer Experience Tool?
Save time & increase productivity
Dynamic dashboards bring data to life
Quick crosstabs and statistical analysis
Turn customer touchpoints into positive experiences using powerful logic-driven CX surveys.
Is customer retention becoming a problem? Want to understand your customer's pain points?
Voxco’s customer experience management software gathers insights using NPS® (Net Promoter Score® ) CSAT (Customer satisfaction) etc. to engage with your customers.
Features - Empower your CX with Voxco
All the standard & advanced question types possible
Benchmark yourself against industry scores
Distribute CX surveys online to a wide range of respondents
Access survey data in real-time
Optimize around individual metrics
Track changes and improvements across services, products along the customer journey
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Why you should trust Voxco for CX!
Tailor-made hosting options depending on client needs.
Need a SaaS plan or on-premise options for security or privacy reasons? We can do both.
Best-in-class Premium support, a call or click away
Exceptional support & call center guidance so that you can maximize your efficiency.
Turn every customer touchpoint into a positive experience using powerful logic-driven CX surveys
What is Customer Experience Software?
Customer Experience Software is a cloud or on-premise solution that can be used to understand customer demands, preferences, pain points, and other determining factors. Knowledge about these factors can help teams to make necessary changes and improvements in the customer journey to provide an exceptional customer experience.
With dedicated customer experience (CX) software, CX professionals can analyze customer interactions across channels, get a single overview of customer satisfaction and develop informative customer profiles to provide relevant customer support.
Customer Experience tools offer great functionalities to help you deliver a positive customer experience.
What are the features of Customer Experience Software ?
A customer experience management software should be well equipped with powerful features to transform customer experience for your business. Here are some of the features that you should definitely look for before selecting your customer experience software :
Omnichannel customer experience platform
An omnichannel platform ensures that your customers have a seamless experience across all channels. The omnichannel customer experience software maintains the flow of information and remains consistent across all the communication channels. It ensures that customers have more channels to interact with you. It also saves from the mishaps of missing data during interaction with customers. This helps your service agents to provide a consistent experience to the customers.
An omnichannel customer experience tool ensures that customers interact with the same service rep after changing communication channels. Also, it ensures that the data provided by the customer is passed onto the next service rep and the customer does not have to repeat themselves all over again.
Strong in-built analytical suite
Every CX software claims to create surveys and distribute it amongst your customers but collecting all the data is meaningless without data analysis. Coupled with analytical tools, a CX software can offer customer experience professionals an additional set of tools to convert customer data into meaningful insights.
The most advanced customer experience management software offer live dashboard, custom reports, one-click summaries, quick cross tabs and advanced statistical analysis tools to conduct further analysis. With these, also make sure to check if there is a secure portal to share all the analysis within the relevant stakeholders.
With the increasing use of mobiles to conduct all the transactions, it makes sense to optimize your surveys for mobile screens along with desktop. Most of the customer experience softwares offer this feature, so there is no requirement to tweak the customer experience survey design to fit the different screens.
Responsive surveys help researchers collect customer experience data from multiple devices.
What is the importance of using the right CX software?
With every company competing on the basis of Customer Experience, you cannot settle for just a well-enough customer experience. Moreover, your company also needs to meet the requirements of the evolving market. For this reason, you need more than a system and tools that fit your company’s needs.
You need Customer Experience tools that can keep up with the technological advancements and help you stay in the competition for the long run.
You need Customer Experience tools that can transform your prospects into loyal customers and promoters. Your loyal customers bring more sales and brand advocacy.
Your company requires customer experience tools that are appropriate for your business goals as well as perfect for the market landscape.
What is the importance of using the right CX software?
There are softwares offering a wide variety of customer experience tools. In order to optimize customer experience, you need tools that can help you gather and analyze customer insight on their experience and satisfaction. You can refer to the list of tools we have compiled that can help you
To conduct Customer experience Surveys – Experience and Satisfaction
To monitor social media activities of customers
Social Media monitoring gives you the ability to listen to what users are saying about your company, its products, and services. You can engage with the users, respond to negative feedback and learn from the insightful feedback.
A customer experience platform can help you in social media monitoring to identify the customer’s preferred channel of communication. Knowing which channel is convenient for your customers you can optimize their experience on the digital channel.
Using customer experience tools help you identify current market trends, customer perceptions and identify opportunity gaps that can benefit your brand.
To develop a customer experience platform:
A customer Data Platform is a system that records customer data from different sources in a central place. The data is then available and accessible by other software or systems. CDP captures real-time data and builds centralized customer profiles.
CDP collects and integrates data online as well as offline sources and converts the heterogeneous data into standardized data. Customer Data Platform collects data from sources that include:
- Customer’s browsing activity, website, or app activities
- Transactional data like purchases, returns, etc.
- Customer and company history like interaction with customer service, social media posts, chatbots, surveys, etc.
- CRM and Data Management Platform
With the real-time data in the individual customer profiles, you can send customers offers, deals, or customize their journey according to their preferences.
How to improve customer experience with the latest tools?
A CX software can help organizations keep a track of customer preferences in real time. With a complete overview of customer journey, customer experience software provides organizations with an action plan to enhance customer experience. Here’s how you can use customer experience management software to improve customer experience:
Improve Customer Engagement
You can integrate customer experience on your website or app to target those who are regular users of these platforms. With regular customer experience surveys, you can learn the pain points of the customers. With an improvement in app and website experience, the likelihood of customers returning to complete their customer journey also increases.
You can ask customers about key touchpoints to figure out if customers have difficulty completing the touchpoint. For example, you can ask if they can find the correct product when they search for some product. Or, if they can find their preferred payment method. Website page loading also influences a user’s impression of the company. You can add customer experience surveys on your website and app to gain in-depth information about their experience on key touchpoints.
Build customer journeys
Organizations can use customer experience software to monitor and examine major touchpoints in a customer journey that impact the customer experience. The customer experience platform equipped with analytics tools can help you keep track of your website traffic and help you understand key metrics like traffic rates, average time on page, traffic sources, bounce rates, etc. Analytics can also help you identify the gap in expected experience and delivered experience. You can use the insight to bridge the gap and improve customer experience.
With efficient customer journey mapping, your team can understand the customer pain points, their likes and dislikes along with their buying journey. With click mapping and funnel analysis, a CX software can help you identify the strategic opportunities to focus on.
Collect Real-time customer feedback
Customer experience surveys can help customers to leave you comments whenever they want. You can create an always-present feedback form on your website or app that customers can use to share their thoughts with you whenever they want.
These mediums allow your customers to contact you and share their opinion, suggestions, criticism, praise, or any other thoughts. This type of customer experience tool not only helps customers share the difficulties they face with your brand right away but also enables you to resolve the issue sooner.
Customer feedback mediums as a part of a customer experience management software are a simple and fast way to gather customer insight. These mediums are always present which means neither customers nor you have to wait for a customer experience survey to learn about customer experience.
Customer Experience Management Solutions by Voxco
Voxco omnichannel CX software can be used by organizations as a dedicated customer experience management software to reduce customer barriers and deliver seamless omnichannel customer experience.
Get holistic view of customers
Measure Real Time Customer Experience Management
Voxco’s customer experience software tracks customer sentiments in real time with auto-triggering customer experience surveys. Whenever a customer interacts with the brand, an immediate short survey is triggered to reach the customer by their preferred mode of channel (phone, SMS or email). With such real time feedback collection, it becomes easy to track customer satisfaction, identify major customers at risk and strategize to improve personalized customer experience for them.
Improve Customer Experience with Voxco
Voxco’s customer experience software is equipped with a rich feature set for CX professionals to measure, monitor, analyze and strategize to enhance customer experience. Voxco makes it easy for teams to collect feedback with omnichannel customer experience survey distribution across phone, online and offline channels. The strong robust analytical suite allows teams to analyze and identify bottlenecks in customer buying journey at a granular level. With one click summaries, live dashboards and statistical analysis tools like (regression, anova, t-tests, cross tabs, pivot tables and more). With drag and drop survey builder, teams can build engaging and responsive customer experience surveys with more than 100+ question types to choose from. On top of it, Voxco provides multilingual global support if you face any issues during any step.
See Voxco survey platform in action
Take a guided tour of our platform with our on-demand survey demos. Explore our survey platform in short videos.
Explore features in detail
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Explore all the survey question types possible on Voxco