Find the best survey software for you!
(Along with a checklist to compare platforms)
Take a peek at our powerful survey features to design surveys that scale discoveries.
Explore VoxcoÂ
Need to map Voxco’s features & offerings? We can help!
Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX programs with the best CX platform for your team.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
Find the best survey software for you!
(Along with a checklist to compare platforms)
Take a peek at our powerful survey features to design surveys that scale discoveries.
Explore VoxcoÂ
Need to map Voxco’s features & offerings? We can help!
Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX programs with the best CX platform for your team.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
✔ Understand the ‘why’ behind your NPS®
✔ Identify the key drivers of customer satisfaction
✔ Discover areas of improvement
✔ Reduce customer churn and boost loyalty
Net Promoter Score® Hub
The NPS® chart (donut graph) breaks up the total responses into each of the categories enabling you to see at a glance how well your product or business is performing.​ It only accepts responses that are complete.​
Once the responses start rolling in, the distribution chart (bar graphs) shows the percentage of Detractors (red), Passives (blue) and Promoters (green). Under it, is the detailed response distribution for the 11 possible scores. ​
In the NPS® Trend chart, the left Y-axis depicts the NPS® with a line and the right Y-axis depicts the responses with bars.​ The data would is displayed on a monthly timeframe.
The Sentiment Anlysis chart allows you to view the top 20 feedback responses collected from a survey. It also allows you to navigate to the Text Analysis dashboard for a thorough sentiment analysis with a single click.
The settings enable you to filter your dashboard view based on two parameters – the date when the response has been added & survey responses.Â
You can customize the date range and select a specific question to filter by. This allows you to quickly access and analyze relevant feedback for a better understanding of customer sentiment.
You can easily download all the reports by simply clicking on the ‘Export’ button located at the top right corner of the NPS® dashboard including the NPS® score chart, the Distribution chart, NPS® Trend, and the Sentiment Analysis chart (which displays overall sentiment, the total number of responses, number of negative responses, number of positive responses, and number of neutral responses).
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Better productivity
Powerful features
Single-vendor advantage
Large or small projects
Centralized and Omnichannel
Manual dialling compliance
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠and Net Promoter System℠are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
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