Deep Dive into your NPS data with a unified view.
✔ Understand the ‘why’ behind your NPS®
✔ Identify the key drivers of customer satisfaction
✔ Discover areas of improvement
✔ Reduce customer churn and boost loyalty
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Identify promoters, detractors, and passives. Analyze market trends, benchmark factors for a good NPS®, and track progress.
How does the NPS® Dashboard Work
Voxco’s NPS® dashboard pulls all the data from your survey and it in different charts- NPS® score chart, Distribution chart, NPS® Trend chart, and Sentiment Analysis chart
NPS® Score Chart
View your NPS® score and the percentage of promoters, detractors, and passives in one place.
The NPS® chart (donut graph) breaks up the total responses into each of the categories enabling you to see at a glance how well your product or business is performing. It only accepts responses that are complete.
Analyze the number of promoters, detractors, and passives.
Once the responses start rolling in, the distribution chart (bar graphs) shows the percentage of Detractors (red), Passives (blue) and Promoters (green). Under it, is the detailed response distribution for the 11 possible scores.
NPS® Trend Chart
Track NPS® score along with respective responses to detect general trends over time.
In the NPS® Trend chart, the left Y-axis depicts the NPS® with a line and the right Y-axis depicts the responses with bars. The data would is displayed on a monthly timeframe.
Sentiment Analysis Chart
See the top 20 responses automatically pulled into the dashboard and analyze sentiments.
The Sentiment Anlysis chart allows you to view the top 20 feedback responses collected from a survey. It also allows you to navigate to the Text Analysis dashboard for a thorough sentiment analysis with a single click.
Filter and sort through responses to evaluate relevant responses.
The settings enable you to filter your dashboard view based on two parameters – the date when the response has been added & survey responses.
You can customize the date range and select a specific question to filter by. This allows you to quickly access and analyze relevant feedback for a better understanding of customer sentiment.
Get a complete overview of your NPS® in excel
You can easily download all the reports by simply clicking on the ‘Export’ button located at the top right corner of the NPS® dashboard including the NPS® score chart, the Distribution chart, NPS® Trend, and the Sentiment Analysis chart (which displays overall sentiment, the total number of responses, number of negative responses, number of positive responses, and number of neutral responses).
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Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.