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Employee Experience Knowledge Hub

Creating an employee-centric work culture to retain top talent can be tough. Delivering a successful employee experience is the key to boost employee satisfaction. We have put together a collection of great Employee Experience (EX) articles to help you ideate, manage, and analyze your Employee Experience management programs.

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Employee Experience

As companies switch to long term remote work in light of the pandemic, here we discuss how businesses can elevate the productivity of their employees.


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What is Employee Experience?

Employee experience is the combination of psycho-cognitive sentiments that employees have about the experiential benefits of their employment. In other words, it’s the journey that an employee takes with an organization.

Gartner defines employee experience as the employees’ perceptions and related feelings caused by the one-off and cumulative effect of interactions with their employer’s customers, leaders, teams, processes, policies, tools, and work environment.

Why is Employee Experience (EX) important?

Around 80 percent of executives consider employee experience as a top priority.

Companies that focus on employee experience have four times higher average profits, two times higher average revenues, and 40 percent lower turnover than those that don’t.

A positive employee experience makes it easy to attract, hire, and retain top talent in a competitive market place. Beyond employer branding and recruitment marketing, it gives candidates a comprehensive idea of what it’s like to work for the business.

What are the benefits of a positive Employee Experience?

Managing employee experience helps to effectively engage the employees by transforming every touchpoint across their journey. A positive employee experience can empower organizations with:

  • More productive employees
  • High employee satisfaction
  • Lower absenteeism rates
  • Better customer relations
  • Lower attrition rates

What is Employee Journey?

Employee experience journey involves the time & experiences that an employee has at a company. It comprises of all the events, milestones as well as touchpoints in their career path at a specific organization. It includes 5 stages:

  • Attract and Hire – Be the best company to work for

  • Onboard – Ensure smooth induction, clarity about role & Company ethos

  • Engage & Perform – Align employee strengths with company purpose

  • Develop – Inspire, Mentor and Develop new skills

  • Exit – Leave on good terms