A predictive dialer is an application that automatically dials numbers from a list. Predictive dialers are capable of calling multiple numbers at a time & routing them to a live agent or an answering machine when needed. Predictive dialers are used by call centers & sales teams to reach a high volume of prospects. Since they save agents a lot of time & effort which they would have otherwise spent on dialing, waiting & screening calls, they can make a big difference in call center productivity. Estimates suggest that agent talk time per hour can rise from 10-15 minutes per hour (when manually dialing) to 50 minutes per hour when using a predictive dialer. That’s a 300 to 400 percent boost in productivity!
The word ‘Predictive’ conveys the fact that they learn from historical data such as the typical time an agent spends on a call to determine which agent should be assigned the call, what are the best times to call prospects, which numbers to screen out as the lines are busy or answered by answering machines & so on to maximize the chances of a connection.
A predictive dialer uses artificial intelligence (AI) & machine learning (ML) to predict when an agent will be free. As soon as an agent is about to be free, it begins dialing multiple numbers at the same time to connect a call as soon as the agent is ready.
This automation process minimizes agent idle time & saves agents the effort & time wasted on rummaging through their contact lists. Auto-dialers are also capable of automating the dialing process but unlike Predictive dialers they only call one number at a time thereby lengthening the waiting period for agents.
Get a free demo with our call center experts. See what Voxco can do for you!
See what question types are possible with a sample survey!
Predictive dialers are ideal for high-volume calling & can be used by enterprises in any industry. Typically B2C businesses where a lot of prospecting is required are ideal as a use case as opposed to niche B2B businesses.
Learn how you can adopt an effective WFH strategy to stay ahead of the curve, improve contact center productivity while providing seamless CX with remote agents.
Read more
Data Privacy: The Ultimate Guide SHARE THE ARTICLE ON Table of Contents Introduction You’ve probably heard the term data privacy tossed around, but do you
How are polls conducted? SHARE THE ARTICLE ON Table of Contents Conducting a poll means running a survey through a sample of the population. The
Conceptual Research Try a free Voxco Online sample survey! Unlock your Sample Survey SHARE THE ARTICLE ON Table of Contents What is Conceptual Research Conceptual
How Finance Surveys in Fintech Institutions Help Drive Business Growth? SHARE THE ARTICLE ON Table of Contents As the uncertainty caused by COVID-19 will exist
Making a cross-functional CX Team: Why governance structure is key? Try a free Voxco Online sample survey! Unlock your Sample Survey SHARE THE ARTICLE ON
Survey Features Multiple Textbox Build interactive surveys using multiple textbox questions! Get a free evaluation Unlock your Sample Survey Get your current survey solution evaluated
English
