Text Analysis | NPS Dashboard | Automated Translation | New Distribution Status
✓ See ROI in 21 Days
✓ SaaS & On-Prem Hosting
✓ GDPR & TCPA Compliant
✓ Best-in-class data privacy & security
Harness the power of integrated survey software, global panels & powerful analytics suite to drive satisfaction, foster loyalty and maximise growth.
Enhance experience management with an easy 4-step process enabled by Voxco Insights software.
1 – Gather customer feedback
Integrate customer feedback from multiple channels. Connect data from all your data sources and unify to create a single source of truth.
2 – Measure satisfaction, sentiments, and behaviour
Get a 360 view of all interactions across touchpoints. Use text, image, behaviour & sentiment analytics to identify satisfied, unsatisfied, loyal & at-risk customers.
3 – Act on high priority issues
Identify the biggest opportunities with maximum business impacts using enhanced AI models. Take action with real time role based alerts.
4 – Uncover insights that drive decisions
Make sense of omnichannel experience data with predictive AI & ML models. Deep dive into key drivers of satisfaction, NPS, and CSAT.
Conduct sophisticated online, phone & face to face surveys with ease.
Elevate insights with predictive analytics to improve customer experience, boost loyalty & drive growth.
Never miss an insight – Combine AI and machine learning to predict underlying customer insights and recommend high-value actions.
Real Time Actions
AI & ML
Automate Manual Tasks
Use workflows to calculate risk, create diligence reports and more. Improve efficiency, accuracy & security by eliminating manual errors.
Voxco Insights provides the ideal solutions for professionals who:
Voxco helps organizations of all sizes make sense of customer feedback by gathering data and analyzing it using AI & ML to transform their engagement with markets, customers, and employees.
Unify omnichannel data to create a single view of your customer for everyone in your organization.
Break down data into meaningful insights to analyze customer pain points and concerns.
Learn the why behind your customer’s feedback to prioritize actions and create personalized experiences.
Meet the ever changing expectations in real time.
Loved by survey researchers across the globe!
Plug Voxco with your existing apps and softwares without any issues.
What is Voxco Insights?
Voxco Insights is an online insights platform that provides businesses with tools that help them gather customer feedback, generate insights from that feedback, and analytics that help them make data-driven solutions to achieve benefits like increased customer lifetime value, customer loyalty, higher revenue, lower customer churn, etc.
What types of tools does Voxco Insights comprise of?
Voxco Insights comprises of Voxco Research & Voxco Intelligence. Together, they make Voxco and insights provider. Voxco Research includes survey tools such as Voxco Online & Voxco Telephone as well as Voxco Audience- an online panel managing platform. Voxco Intelligence comprises an end-to-end data and analytics platform that gathers and analyzes siloed data to enable data-driven decisions.
What are the benefits of using Voxco Insights?
Voxco Insights can have many benefits for its users. Since it’s an insights platform, it can help businesses and CX professionals go customer-centric and boost their ROI. Here’s how:
What solutions does Voxco Insights provide to businesses?
Some of the most significant solutions that Voxco Insights provides businesses include:
The AI-infused analytics help gather customer data from the sources and channels to help create a single view of the customer.
With predictive analytics and ML-enabled segmentation models, businesses can quickly identify at-risk customers and takee appropriate actions to reduce customer churn.
With sentiment analytics and text analytics, it becomes easier to analyze customer behavior and take respective measures that help boost customer loyalty.
With risk prediction models, analysts can spot small errors and miscalculations the business and identify and correct fee, interchange, and interest anomalies to maximize revenue efficiency and boost financial performance.
What is an insights platform?
A customer insights platform allows an organization to leverage data in order to deliver the best customer experience. Companies can gather data from multiple channels and analyze it using an insights platform to develop actionable and impactful solutions to make the customer journey smooth and seamless.
Why do you need insight software?
Insight software helps organizations make key decisions by utilizing the customer data at their disposal. This helps organizations deliver optimal customer experiences which are key in forming long term relationships with the customers.
What is the Insight platform used for?
Insights software is mostly used for gathering, storing and analyzing customer data to help organizations acquire new customers, grow their existing customer base and help curate loyalty programs to boost customer retention.
What are the benefits of using an insights platform?
Key benefits of insights software are as follows: