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Healthcare Surveys to Measure & Improve Patient Experience

Deliver patient-centric care with powerful healthcare surveys –
Understand patient needs, align caregivers & pinpoint care quality improvement opportunities.

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Join the 500+ clients in 40+ countries using Voxco’s Insights Platform

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Why is Voxco's healthcare survey software your best bet for listening to the Voice of the Patient?

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Turn every touch point into a positive patient experience

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Foster a culture of patient-centric care

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Use insights to set best practices & processes

Why is Voxco's healthcare survey software your best bet for listening to the Voice of the Patient?

Voxco offers you an unparalleled omnichannel healthcare survey solution that can handle both mandatory HCAHPS & non-HCAHPS surveys.

Why do you need to do both?

There’s consensus that positive patient experiences improve organizational health – They help reduce patient churn, improve employee engagement & lead to higher referrals.

While organizations continue to employ mandated healthcare surveys such as HCAHPS for measuring patient experience, there is a growing realization that the HCAHPS needs to be modernized:

• It captures only a fraction of the factors influencing patient experience
• Results can take more than a month and there is no way for the care team
to detect patient issues and intervene in real time
• There is no digital mode available
• Survey length induces fatigue, leading to falling response rates
• It assumes patient literacy & competence in English language

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Voxco helps you tide over these limitations

Patient experience leaders at your organisation can now create engaging, multilingual non-HCAHPS web surveys with sophisticated logic to go beyond simplistic HCAHPS scores. Get real-time responses, track additional patient metrics & use dashboard analytics to discover actionable insights. Seamlessly pair web surveys with in-hospital or in-moment face to face surveys using Voxco mobile offline.

As for HCAHPS, our best-in-class dialer remains the ideal way to reach your patients.

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The Voxco Advantage

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The comprehensive omnichannel solution to maximize your chances of reaching patients

One integrated platform for phone, web & face to face healthcare surveys. Outreach calls, welcome calls, patient satisfaction, and home health agency surveys are a breeze with our TCPA compliant Voxco dialer.

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Hosting and flexibility

Need a SaaS plan or on-premise deployment options for security or privacy reasons? We can do both! We offer truly competitive pricing and a very flexible licensing model.

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Premium Service and Support, a call or click away

Exceptional support & call center guidance so that you can maximize your healthcare survey software efficiency. We provide launch and transition assistance.

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Dive Deeper into Data with dynamic dashboards & analytics

Drag & drop functionality to create custom cross tabs & measure statistical significance. Turn crosstabs into compelling Visual data stories in real time with one-click charts, images & videos.

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Subject matter expertise from our team

We proudly service many clients within the patient care, medical, and healthcare industry. We have been providing top shelf survey software to clients for 40+ years.

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We’ve put administrative, physical & technical safeguards in place to keep patient health information (PHI) confidential & secure.

Enabling you to be SOC 2 Compliant
Regular third-party audits to ensure our healthcare survey platform meets the security, availability, processing integrity, and confidentiality standards set by the AICPA.

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Healthcare Survey Software

The Healthcare industry involves a lot of patient insight and works to provide the best treatment for the patients. It is one of the most essential industries and its success is measured by the parameters of patient satisfaction and patient experience. 

The Healthcare industry requires conclusive insight to understand their patient’s requirements & detailed patient experience information in order to provide resolution. The services provided should be designed according to the needs of the patients. Patient experience surveys are the ways that help patients share their complaints and requests while it helps Healthcare providers to listen and analyze patient feedback using healthcare survey software.

Patients, however, may not be comfortable enough to provide their feedback or sensitive information, which makes patient experience surveys the better medium for them to share their thoughts. Healthcare survey software can help you reach patients to help health services provide optimum healthcare plans and experiences for them.

What is Healthcare Survey Software?

Healthcare Survey Software like any Omnichannel Survey Software helps you build surveys to gather patient feedback. It helps analyze the data and utilize the insight to create a patient-centric healthcare system.

What are the benefits of using healthcare survey software?

The Healthcare industry involves a lot of patient insight and works to provide the best treatment for the patients. It is one of the most essential industries and its success is measured by the parameters of patient satisfaction and patient experience. The Healthcare industry requires conclusive insight to understand their patient’s requirements & detailed patient experience information in order to provide resolution. The services provided should be designed according to the needs of the patients. Patient experience surveys are the ways that help the patients share their complaints and requests, while it helps Healthcare providers to listen and analyze the patient feedback using a healthcare survey software

Patients, however, may not be comfortable enough to provide their feedback or sensitive information, which makes patient experience surveys the better medium for them to share their thoughts. Healthcare survey software can help you reach patients to help health services provide optimum healthcare plans and experiences for them.

Healthcare Survey Software is the platform that helps you to understand a patient’s requirements. It allows you to talk directly to the patients and caregivers to understand how you can improve their experience.

It helps you take the initiative to bridge the gap between patients and healthcare providers to make sure that the healthcare industry lives up to the expectation of their patients.

Healthcare Survey Software provides you with means to conduct digital (online and offline) surveys and collect data in real-time.

Unlike feedback gathered using traditional pen-and-paper surveys, which leads to delays in optimizing their experience or delivering care. Digital Survey helps gather insight in real-time, diagnose them, and provide quality service in record time.

Use of Healthcare Survey Software

Healthcare Survey Software offers extensive tools and features to build a responsive survey. The patient experience survey helps healthcare providers understand what happens during a patient’s journey. The patient satisfaction survey helps track what services patients were satisfied with and which services need improvement.

Patient Experience Survey

The Patient Experience Survey tracks a patient’s journey. It requires healthcare providers to have real-time insight into a patient’s journey as well as post-treatment health data. 

The Patient Journey includes every interaction a patient has with the healthcare providers. It, therefore, also includes valuable aspects of healthcare delivery that patients seek and receive. Healthcare services, such as timely appointments, communication with caregivers, etc., impact a patient’s experience. 

With Healthcare Survey Software, you can utilize patient experience surveys to identify and analyze pain points in their experience so that you can optimize patient journeys.

Patient Satisfaction Survey

Patient Satisfaction Survey Software helps you to keep track of the services provided and how satisfied customers are with the quality of the services. Patient Satisfaction involves a patient’s expectation about the care they receive and their satisfaction with it. 

Patient Satisfaction is an important metric to track because two people receiving the same care can have different satisfaction levels due to their expectations. The survey helps you gather these varying expectations to help you provide personalized care to the patients. 

There are various aspects of patient satisfaction that you can measure with the Survey: responsiveness of Medicare staff, communication, hospital environment, etc.

Healthcare Survey Software uses an Omnichannel platform that collects data across multiple channels and stores it in a centralized database. Healthcare providers can access the data of a patient during their interaction and provide the expected care. It records survey results to help you bridge the gap between the patient’s expected care and the care delivered.

Advantages of using Healthcare Survey Software

Healthcare Survey Software offers extensive tools and features to build a responsive survey. The patient experience survey helps healthcare providers understand what happens during a patient’s journey. The patient satisfaction survey helps track what services patients were satisfied with and which services need improvement.

Healthcare Call Centers

In the Healthcare Industry it is important to meet and exceed patient expectations to ensure they are satisfied with the quality of service and care you provide. 

Phone calls are a traditional way to reach patients and learn about their thoughts and feelings regarding the service they received. Phone surveys using CATI software merged with IVR and dialer can help you increase productivity. 

Healthcare Survey Software can help you reach more patients or their caregivers and make more calls such as 

  • Welcome calls
  • Health risk assessments
  • Follow-up calls on discharge

Face-to-Face Patient Evaluation

With senior and disabled patients it is the responsibility of the Healthcare providers to ensure that they receive all healthcare needs and customized care plans. 

Face-to-Face patient evaluation involves conducting in-house surveys or interviews (even without internet connection) with hard-to-reach patients. The interview is conducted using a mobile device (iPad or Android Tablet) enabled with survey software. 

Your interviewer visits the patient in person to conduct a computer-assisted interview and evaluate their health requirements and living situation. The collected data is synced to the healthcare system and analyzed. The insight gained from the interview can be used to offer them customized care plans depending on the care they seek from you. 

Healthcare Analytics

Data you collect from patient feedback won’t be much help if it is not analyzed and translated into valuable insight. Utilizing Healthcare Analytics can help you leverage your data for you to come up with strategies that can make your patients satisfied with your services and their experience. 

Analytics acts as a tool to look deeper into the data. It uncovers the sentiment, likes, and dislikes of the patient. It helps you sort through the data to come to an effective conclusion. Analytics helps you enrich your data on patient research and aids you in designing suitable care plans that benefit the patients. 

What are the key reasons to leverage Healthcare Survey Software?

Here are some reasons to invest in a healthcare survey software. 

  1. Survey customization:

Customizable surveys are important for a healthcare organization as it enables you to ask relevant questions and collect relevant data from patients, care providers, and other stakeholders. 

The patient survey software should enable you to tailor questions relevant to patient experience, healthcare operations, or care providers’ capability. It should help you gather specific information you need to improve patient care, streamline operations, reduce readmission, reduce costs, etc. 

  1. Data analysis and reporting:

Data analysis and reporting are key features your healthcare survey software should offer to help you extract insights from structured and unstructured data. By analyzing patient feedback, you can identify trends and patterns on how to improve patient satisfaction. 

Key metrics you should track using patient satisfaction survey software include: 

  • Patient satisfaction score. 
  • NPS.
  • CES.
  • Patient-reported experience and outcomes. 
  1. Integrating healthcare survey software with EHRs:

EHRs are the digital record of patient’s medical history, which includes diagnoses, medications, and other health information. 

By integrating patient survey software with EHRs, you get a complete view of patient health outcomes and patient experience feedback which enables you to make informed decisions. You can pull comprehensive patient information from one system. Based on the patient’s health record and patient feedback, you can identify gaps in care and coordinate more efficiently. 

What is the role of Patient Satisfaction Survey Software?

Healthcare survey software helps healthcare organizations of any size to collect, analyze, and act on feedback to create a patient-centric organization. Here are five of the key roles that a patient survey software can play. 

Measure patient satisfaction with various aspects of their care. Gather patient feedback on the quality of care, responsiveness of care providers, cleanliness of the facility, etc. You can identify areas of improvement to enhance patient satisfaction by analyzing their feedback. 

Improve care quality by gathering insightful feedback on patient experiences, health outcomes, patient’s effort to receive care, and other metrics. 

Enhance care provider performance by gathering honest feedback from patients. Using patient satisfaction survey software, evaluate the performance of the care providers. Use the feedback to identify areas where care providers need more training. The feedback can also help you recognize who is performing well so you can reward them. 

With patient-reported experience, you can identify gaps in care. Use patient surveys to gather patients’ views of their experience while they are receiving care in your facility. The feedback indicates the quality of care received by a patient against the care you believe you are delivering. Identify the gaps to improve care coordination and ensure patients receive the expected care. 

Automate data collection and analysis and reduce manual data management using healthcare survey software. Improve productivity by reducing the need to enter patient data and analyze it manually. Save time and resources, and allow care providers to focus on delivering high-quality care to the patients. 

FAQs

Why is it important to conduct a Health Survey?

Health Surveys monitor the population’s health. It helps track and measure inequalities within the healthcare system.

Why do healthcare organizations need survey software?

Healthcare organizations need survey software to gather feedback on how they can improve patient care from patients and providers. The feedback can then be used to improve care quality, patient satisfaction, and health outcomes. 

Healthcare survey software enables you to collect feedback and analyze the data efficiently. It allows you to identify patients’ needs and concerns so you can make informed decisions. 

What is the purpose of the Patient Satisfaction Survey?

Patient Satisfaction Survey helps the healthcare industry gather patient feedback on multiple touchpoints during their journey with medical care. It gathers insight on the gap between the quality of care patients expect and the care they receive from the healthcare providers. 

What are the types of Health Surveys?

There are two major types of Health Surveys – Population Surveys and Provider Surveys – used to gather statistics on Healthcare. 

What are some best practices for conducting patient surveys?

Some best practices for conducting efficient patient surveys include: 

  • Clearly define the purpose of your healthcare survey. 
  • Ask questions relevant to the patient’s experience. 
  • Ensure that the survey design is easy for patients to navigate through. 
  • Use survey logics to ask the right questions. 
  • Customize the survey with healthcare organization’s image to build brand recognition. 
  • Offer incentives to encourage participation. 
  • Offer multiple channels to respondents to offer feedback. 
  • Collect data in a way that protects data. 
  • Analyze data in real time and close the loop. 

What is the use of healthcare survey software?

You can use survey software for healthcare to gather real-time feedback from patients, care providers, and other stakeholders in the healthcare organization. 

Patient satisfaction surveys: Evaluate various aspects of patient care like quality, wait time, communication with care providers, etc. 

Provider performance surveys: Gather what patients feel about the care provider’s performance, such as clinical expertise, responsiveness, communication skill, knowledge, and overall effectiveness. 

Health outcome surveys: Gather data on patients’ health outcomes to measure the effectiveness of the intervention. 

Employee engagement surveys: Collect feedback from employees to evaluate their work environment. Understand employees’ views on job satisfaction, work culture, leadership, and communication.

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