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Cloud Contact Center Workflow
Contact Center Workflow Management: Improve Contact Center Productivity Try a free Voxco Online sample survey! Unlock your Sample Survey SHARE THE ARTICLE ON Share on
Elevating Customer Experience with CATI
Customer experience is in the spotlight for most companies these days and for good reason – It is the final piece of the equation which
Improving call productivity with Automatic Call Distributor
Improving call productivity with Automatic Call Distributor Try a free Voxco Online sample survey! Unlock your Sample Survey SHARE THE ARTICLE ON Share on facebook
MobIie Surveys Best Practice
MobIie Surveys Best Practice SHARE THE ARTICLE ON Share on facebook Share on twitter Share on linkedin Table of Contents What is a Mobile Survey?
Telephone Surveys
Telephone Surveys SHARE THE ARTICLE ON Table of Contents Among the traditional methods of research, telephone surveys have been a popular tool for decades. With
4 ways survey call centers are adapting to new TCPA changes
Change is sweeping across the decades-old phone survey industry, and large survey call centers across the US are reacting in a variety of ways to
Why Switching CATI Software Is Easier Than You Think
There are thousands of survey call centers that are stuck working with antiquated and unintuitive phone survey software. The reality for these companies is that
CATI in market research: Why it’s time to use Phone Surveys
Market research and the process of gleaning insights is evolving. With AI and Automation becoming increasingly common in most verticals, it was only a matter
In times of crisis, CATI surveys are turning out to be lifelines
COVID-19 has forced governments across the world to enact a lockdown. Economic activity aside, the lockdown has affected everyone’s daily routine, their social life and
Contact Center Workforce Management
Contact Center Workforce Management Try a free Voxco Online sample survey! Unlock your Sample Survey SHARE THE ARTICLE ON Running a business means serving the
Médiametrie
Optimizing listener data collection via centralized, automated phone interviewing. The Client Based in France, Médiamétrie is the leading audience measurement organization that scientifically measures audiovisual
Computer Assisted Telephone Interviewing Software (CATI)
Computer Assisted Telephone Interviewing Software (CATI) The Voxco Guide to CATI Surveys Dive into our guide to know more and conduct seamless CATI surveys Download
Still shifting: An update on TCPA and survey dialing in 2016
Despite the FCC labeling their sweeping new TCPA changes as final back in July 2015 when they were announced, the actual dialing reality for survey
What do Modern CATI Surveys offer in the Digital Era?
Research is becoming increasingly digital & new survey methodologies keep emerging to meet the demands of today’s always-connected culture.Computer Assisted Telephone Interviewing or CATI Surveys,
Phone Surveys
Phone Surveys Book a Demo Voxco is trusted by 450+ Global Brands in 40+ countries What are Phone Surveys? Phone surveying is a method of
Top 15 CATI Software in 2021
Top 15 CATI Software in 2021 SHARE THE ARTICLE ON Share on facebook Share on twitter Share on linkedin Table of Contents The field of
Telephone survey: Pros and Cons
Telephone survey: Pros and Cons SHARE THE ARTICLE ON Table of Contents What is a telephone survey? Companies conduct telephone surveys or interviews to keep
Mystery Calling: Improve CX with Phone Survey Software
Delivering positive customer experiences across your entire customer journey is a must for any organization. A good CX can work as a key differentiator for
Get the most out of Phone Surveys in the contactless era
The global workforce has undergone significant restructuring over the last year, which has put cloud-based Phone Surveys in an interesting position.
Women in Research Technology: Voxco Celebrates International Women’s Day
In honor of International Women’s Day this year, we wanted to highlight the talented and diverse team at Voxco Survey Software. We relish any opportunity