Explore the Unmatched Capabilities of Voxco CATI Software

Launch CATI Survey projects of unprecedented scale with our Integrated Phone Survey System! Combine our powerful Voxco CATI mode with Voxco’s Cloud Dialer and Voxco IVR Survey Software.

Improve productivity by 400%, enhance agent experience & monitor projects with live dashboards!

Trusted by 450+ global clients in 40+ countries

Integrated Phone Survey System!

Read how Siena College uses Voxco Survey Software for NY Times Upshot Polls 3M Phone Calls | 96 Polls

Is your phone survey software failing you?

Project deadlines are getting shorter and budgets are getting tighter. And yet, your survey team is slowed down by a clunky, inflexible CATI survey system. Your system provider only gives poor and slow support. Your team’s productivity is less than what you need. Sound familiar?

You’re not alone – in the last 45 years Voxco has helped hundreds of companies with phone survey centers transition to a better and more flexible solution.

Voxco CATI Survey Software features

With advanced telephony features & integrated telephony system, conduct large scale inbound and outbound phone surveys with ease, improve ROI and reduce overall operational costs

Call Management

Access Advanced features like Call monitoring, recording, playback

Click to Dial

Call respondents instantly with one click

Automated Workflows

Enhance productivity by deciding cadence in advance

Call Barging

Supervisor can connect or takeover any call in real time

IVR Survey Software

Set up automated pre-recorded call flow and improve efficiency

Call Dialers

Access Power, Predictive, Preview and Hybrid modes.

Call Routing

Skill based smart omnichannel routing

Quota Management

Manage quotas based on agent history and performance with ease

Interviewer Statistics

Monitor interviewers in real time

Inbound Calls

Manage incoming customer queries efffectively

Automatic Call Detection

Intelligent answer machine detector to improve call time

Call Back Queue

Efficient call back queue management system for better customer experience

On-Premise/ Cloud Hosting

Choose hosting according to your requirements

Call Center Coaching

Coach interviewers remotely at scale

Outbound Calls

Manage all outbound call projects

Access Secure CATI Platform

TCPA COMPLIANT

SOC2 COMPLIANT

STIR/SHAKEN COMPLIANT

See Voxco IVR Survey Software in action.

Powerful phone survey software

Survey organizations around the world have maximized their CATI software ROI with the advanced features, hosting options, seamless telephony integration, and flexible pricing of Voxco’s CATI software.

Dynamic CATI survey design tools

Our telephone survey design tool is nearly limitless.

Easily create highly complex surveys with advanced question types and multiple conditions.
Let interviewers switch between multiple languages.
Make survey changes on the go without stopping fieldwork. Define sophisticated calling rules to manage your sampling requirements.
Voxco’s CATI systems make it easier to set up projects exactly the way you need them.

Integrated telephony system

Unlike most other computer-assisted telephone interviewing software, Voxco CATI interviews can be seamlessly integrated with an entire telephony system of your choice.

Voxco Dialer offers automated, manual, or hybrid dialing modes to maximize dialing productivity.
Optimize interviewing resources by blending inbound and outbound calls, and improve response rates by using Voxco IVR to handle returned calls.
For US clients looking to comply with new FCC regulation,Voxco TCPA Connect offers multiple manual dialing environment scenarios that can be tailored to specific needs.

Powerful Analytics for CATI project

Monitor all interviewer activity in real time using live visual dashboards
Customize dashboards to track metrics relevant to your organization
Track individual interviewer progress, generate custom alerts & provide immediate feedback
Generate in-depth organizational performance reports with one click

Need more details about pricing?

Fill out a short form & our team will contact you with the details.

Software transition services that minimize downtime

Our team works during off-hours and transitions interviewers and projects in batches to minimize downtime. We’re intimately familiar with competing software, and have fine-tuned our data transfer and survey replication processes to ensure data integrity. You literally have nothing to lose.

Sophisticated fieldwork management tools

In feature comparisons, Voxco CATI software comes out on top. Maximize response rates with fieldwork tools like time zone management, interviewer roles, and smoothing functions.

Manage high volume CATI research with advanced supervisor, interviewer and dialer features. Explore what Voxco CATI can do for you.

Supercharge your phone surveys with Voxco. Boost productivity by 400% or more with integrated telephony software.

Improve productivity with integrated telephony system

Survey organizations around the world have maximized their CATI software ROI with the advanced features, hosting options, seamless telephony integration, and flexible pricing of Voxco’s CATI software.

VOXCO IVR SURVEY SOFTWARE

> Advanced Call Queue

> Call Management System

> Call Center Analytics

VOXCO CLOUD BASED DIALER

> Predictive Dialer

> Preview Dialer

> Hybrid Dialer

Hear what our customers say about us

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Why switch to Voxco?

99.99%

Uptime

On-Premise / Cloud

Hosting Options

25+

Years of Experience

1B+

Survey Completes Annually

99.99% Uptime

25+ Years of Experience

On-Premise / Cloud Hosting Options

1B+ Survey Completes Annually

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Webinar

Engage Agents, Supervisors & Respondents : Adopting an effective WFH strategy for Contact Centers

What is a CATI Survey Software?

Computer-assisted telephone interviewing (CATI) is a telephone survey software that is guided by a questionnaire displayed on a computer screen. CATI survey software makes telephone interviewing easier to conduct as the interviewer enters the responses in real-time while they are talking to respondents. This allows researchers to obtain insights quicker as they don’t have to wait for the transcription or coding of responses. CATI survey software is also popular due to its remote site capabilities that allow interviewers to conduct surveys no matter where they are.

What are the Benefits of Using a CATI Survey Software?

Let’s look at a few of the benefits of using a CATI survey system:

1.

2.

3.

4.

5.

6.

Why is a CATI Survey Software Important?

CATI survey software has a lot of different benefits, some discussed above, that help create a seamless surveying experience. CATI platform can increase accuracy, provide increased management control, and improved productivity. Additionally, compared to other surveying methods, CATI phone survey facilitates more efficient data collection as respondent answers are inputted into the computer in real-time. This eliminates the time wasted in transcription and data entry.

What are the Major Features of a CATI Survey Software?

These are some of the major features of CATI survey software:

1.

2.

3.

4.

How does CATI software work?

CATI software is also called a telephone survey software because it is carried out by telephone.

The working of a CATI phone survey is simple. Telephones are used to carry on the interviews/ surveys, which are guided by a questionnaire displayed on the interviewer’s computer screen.

The inetrviewer fills the answers using the keyboard & mouse based on the precoded reposes displayed on the computer screen.

The telephone survey software also manages the routing or logic of survey during the interview.

What are the advantages of a phone survey software?

There are several advantages of conducting CATI phone survey:

CATI phone surveys reduce the time taken to conduct interviews/surveys. The telephone survey software records & saves the survey data immediately in your interface.

The phone survey software also makes calls or recalls the list of numbers automatically.

A CATI survey is conducted in the presence of a live agent. The live agent can solve a respondent’s issue regarding the survey questions to avoid wrong answers. Moreover, the CATI system is built to prevent errors during the survey & in the recording of the answers. Thus assuring data quality.

A CATI survey can be monitored by the supervisors/managers. You can monitor the survey progress, the answers provided by the respondents, the incomplete answers, and more. You can also monitor the time taken for each interview to optimize the productivity & redesign the survey.

A CATI system is built with smart time-zone management. The interviewers can conduct surveys anytime and anywhere around the world.

CATI surveys are particularly beneficial to gather data from respondents who has access to phone but not a computer.

What features should a CATI software have?

The CATI features you should look for when choosing a telephone survey software are as follows:

Survey design tools:

It should allow you to build highly complex survey with advanced survey logic or branching.
The CATI system should allows you to switch languages.
THe fieldwork should remain frictionales. It should enable you to make change during survey.
Define calling rules to manage sample requirements.

Integrated phone survey software:

It should offer options for automated, manual, and hybrid dialing modes to maximize productivity.
Inbound & outbound class to improve response rates.

Powerful analytics:

Real-time monitoring of interviewer’s activity using live dashboard.
Track individual progress, generate alerts, and provide feedback.

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