Switch to an Integrated
phone survey system of
Unparalleled efficiency -

- The Voxco Research Cloud™

Cloud Dialer +
CATI Mode +
IVR

We are TCPA Compliant.

Click here to know more

phone survey software
phone survey software

Is your phone survey
system failing you?

Project deadlines are getting shorter and budgets are getting tighter. And yet, your survey team is slowed down by a clunky, inflexible phone survey system. Your system provider only gives poor and slow support. Your team’s productivity is less than
what you need. Sound familiar?

You’re not alone – in the last 45 years Voxco has helped hundreds of companies with phone survey centers transition to a better and more flexible solution.

Why switch to Voxco?

Better productivity

New clients report major improvements to hourly talk times (as high as 52 minutes) and overall project and call efficiency.


Large or small
projects

Flexible survey software and pricing help us work with both the largest industry-leaders and the smallest phone survey centers.

Powerful features

In feature comparisons, Voxco beats the competition with call blending, in-call routing, IVR, flexible quota creation, and more.

Centralized and Omnichannel

Manage phone surveys centrally (one platform integrated with online & face to face) for efficient sample management and results analysis.

Single-vendor advantage

Imagine maintaining only one provider and licensing/support agreement, and not having to rely on inter-system compatibility.

Manual dialling compliance

Voxco TCPA Connect offers US survey call centers a distinct-manual dialling environment that’s actually productive.

phone survey software

Powerful phone survey software

Survey organizations around the world have maximized their phone survey ROI with the advanced features, hosting options, seamless telephony integration, and flexible pricing of Voxco’s CATI software.

Software transition services that minimize downtime

Our team works during off-hours and transitions interviewers and projects in batches to minimize downtime. We’re intimately familiar with competing software, and have fine-tuned our data transfer and survey replication processes to ensure data integrity. You literally have nothing to lose.

Dynamic survey design tools

Our telephone survey design tool is nearly limitless.

  • Easily create highly complex surveys with advanced question types and multiple conditions.
  • Let interviewers switch between multiple languages.
  • Make survey changes on the go without stopping fieldwork. Define sophisticated calling rules to manage your sampling requirements.

Voxco CATI phone survey software makes it easier to set up projects exactly the way you need them.

More details on survey design.

Integrated telephony system

Unlike most other computer-assisted telephone interviewing software, Voxco CATI can be seamlessly integrated with an entire telephony system of your choice.

  • Voxco Dialer offers automated, manual, or hybrid dialing modes to maximize dialing productivity.
  • Optimize interviewing resources by blending inbound and outbound calls, and improve response rates by using Voxco IVR to handle returned calls.
  • For US clients looking to comply with new FCC regulation,Voxco TCPA Connect offers multiple manual dialing environment scenarios that can be tailored to specific needs.

Click to see our dialing solutions.

Sophisticated fieldwork management tools

In feature comparisons, Voxco CATI software comes out on top. Maximize response rates with fieldwork tools like time zone management, interviewer roles, and smoothing functions.

More details on field management.

Multi-site and remote access flexibility

Reduce your call center’s costs by creating an optimal balance between site locations and home offices. Voxco CATI telephone survey software works across single and multiple call center sites.

Seamless omnichannel integration

Manage telephone surveys centrally, from a single platform that’s designed to optimize multi-mode studies. Increase respondent engagement with seamless integration of phone, online and offline survey channels.

Combine Voxco CATI mode with our cloud-based Dialer and Voxco IVR

cati surveys

Voxco's Cloud Based Dialer: Total productivity for survey call centers

4-in-1 Dialing Modes. Power, Predictive, Preview and Hybrid modes. Tailor your dialling method to each project.

Intelligent call detection. Automated filtering of bad call connections ensures that only valid calls get through to interviewers.

Increased productivity. Dialling software that dynamically adapts to call pacing to automatically forecast interviewer availability.

Voxco TCPA Connect. For US clients, we now offer a distinct manual-dialing solution for reaching mobile phone samples