CATI Survey Software

Launch CATI Survey projects of unprecedented scale with our Integrated Phone Survey System! Combine our powerful Voxco CATI mode with Voxco’s Cloud Dialer and Voxco IVR Survey Software

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Improve productivity by 400%, enhance agent experience & monitor projects with live dashboards!

Trusted by 450+ global clients in 40+ countries

Integrated Phone Survey System!

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Is your phone survey software failing you?

Project deadlines are getting shorter and budgets are getting tighter. And yet, your survey team is slowed down by a clunky, inflexible CATI survey system. Your system provider only gives poor and slow support. Your team’s productivity is less than what you need. Sound familiar?

You’re not alone – in the last 45 years Voxco has helped hundreds of companies with phone survey centers transition to a better and more flexible solution.

99.99% Uptime 

25+ Years of Experience 

On-Premise / Cloud Hosting Options 

1B+ Survey Completes Annually

Voxco CATI Survey Software features

With advanced telephony features & integrated telephony system, conduct large scale inbound and outbound phone surveys with ease, improve ROI and reduce overall operational costs

Call Management

Access Advanced features like Call monitoring, recording, playback

Click to Dial

Call respondents instantly with one click

Automated Workflows

Enhance productivity by deciding cadence in advance

Whisper/Barge in

Supervisor can connect or takeover any call in real time

Voxco IVR Software

Set up automated pre-recorded call flow and improve efficiency

Call Dialers

Access Power, Predictive, Preview and Hybrid modes.

Call Routing

Skill based smart omnichannel routing

Quota Management

Manage quotas based on agent history and performance with ease

Interviewer Statistics

Monitor interviewers in real time

Inbound Calls

Manage incoming customer queries efffectively

Automatic Call Detection

Intelligent answer machine detector to improve call time

Call Back

Efficient call back queue management system for better customer experience

On-Premise/ Cloud Hosting

Choose hosting according to your requirements

Remote Coaching

Coach interviewers remotely at scale

Outbound Calls

Manage all outbound call projects

Access Secure CATI Platform

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See Voxco IVR Survey Software in action.

Powerful phone survey software

Survey organizations around the world have maximized their CATI software ROI with the advanced features, hosting options, seamless telephony integration, and flexible pricing of Voxco’s CATI software.

Dynamic CATI survey design tools

Our telephone survey design tool is nearly limitless.

  • Easily create highly complex surveys with advanced question types and multiple conditions.
  • Let interviewers switch between multiple languages.
  • Make survey changes on the go without stopping fieldwork. Define sophisticated calling rules to manage your sampling requirements.
  • Voxco’s CATI systems make it easier to set up projects exactly the way you need them.
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Integrated telephony system

Unlike most other computer-assisted telephone interviewing software, Voxco CATI interviews can be seamlessly integrated with an entire telephony system of your choice.

  • Voxco Dialer offers automated, manual, or hybrid dialing modes to maximize dialing productivity.
  • Optimize interviewing resources by blending inbound and outbound calls, and improve response rates by using Voxco IVR to handle returned calls.
  • For US clients looking to comply with new FCC regulation,Voxco TCPA Connect offers multiple manual dialing environment scenarios that can be tailored to specific needs.

Powerful Analytics for CATI project

  • Monitor all interviewer activity in real time using live visual dashboards 
  • Customize dashboards to track metrics relevant to your organization
  • Track individual interviewer progress, generate custom alerts & provide immediate feedback
  • Generate in-depth organizational performance reports with one click
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Explore all the survey question types
possible on Voxco

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Software transition services that minimize downtime

Our team works during off-hours and transitions interviewers and projects in batches to minimize downtime. We’re intimately familiar with competing software, and have fine-tuned our data transfer and survey replication processes to ensure data integrity. You literally have nothing to lose.

Sophisticated fieldwork management tools

In feature comparisons, Voxco CATI software comes out on top. Maximize response rates with fieldwork tools like time zone management, interviewer roles, and smoothing functions.

Improve productivity with integrated telephony system

Survey organizations around the world have maximized their CATI software ROI with the advanced features, hosting options, seamless telephony integration, and flexible pricing of Voxco’s CATI software.

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Automate Routing 

>  Advanced Call Queue

>  Call Back Management

>  Advanced Reporting

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>  Predictive Dialer 

>  Preview Dialer 

>  Hybrid Dialer 

>  Power Dialer

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Hear what our customers say about us

Why switch to Voxco?

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Better productivity

New clients report major improvements to hourly talk times (as high as 52 minutes) and overall project and call efficiency with Voxco’s CATI software.

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Powerful features

In feature comparisons, Voxco CATI beats the competition with call blending, in-call routing, IVR, flexible quota creation, and more.

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Single-vendor advantage

Imagine maintaining only one provider and licensing/support agreement, and not having to rely on inter-system compatibility.

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Large or small

Flexible survey software and pricing help us work with both the largest industry-leaders and the smallest phone survey centers.

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Centralized and Omnichannel CATI interviewing

Manage phone surveys centrally (one platform integrated with online & face to face) for efficient sample management and results analysis.

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Manual dialling compliance

Voxco TCPA Connect offers US survey call centers a distinct-manual dialling environment that’s actually productive.