Net Promoter Score®

Listen to the real voice of customers with NPS®

Track omnichannel customer feedback with our AI-driven NPS® platform & enhance customer loyalty in real time.
– Keep your customers close  – Interpret customer sentiment  – Deliver an elite experience – Improve your NPS® in real-time  

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NPS®, CES, CSAT Surveys

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Offline, Email & Website Surveys

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Listen, measure, analyze and act on customer feedback on autopilot

Bring reliable customer feedback to your decision-making process
  • Measure your NPS® across all touchpoints 
  • Identify key drivers of low satisfaction
  • Optimize Omnichannel Customer Experience 
  • Deliver Real Time Triggers to relevant teams 
  • Monitor NPS® score improvements over multiple variables

Here’s how our NPS® Software helps


to what customers have to say

Deliver interactive surveys & capture customer feedback  at the right time with the right channel. 

Personalized Surveys: 

  • Deliver personalized surveys to customers across 6+ channels  
  • Brand the surveys with your brand tone with our white label NPS® software 
  • Use 100+ question types with advanced survey logic to understand customer perception. 

Reach Audience anywhere and anytime:

  • Automatically trigger your NPS® survey at a determined point in the customer journey
  • Deliver the survey using the channel of their convenience (Email, SMS, Website pop-up, Offline)


Customer happiness and engagement

Gather and track your NPS® score to reward your promoters and identify your detractors

Gather customer feedback: 

  • Read customer’s feedback in their own words in real-time
  • Automate feedback segmentation based on the score they provide
  • Search for topics and keywords to see the score and sentiment shared by respondents

Track your Net Promoter Score®

  • Identify the key drivers that impact customer opinion
  • Identify opportunity gaps to improve your offerings  
  • Benchmark NPS® score with your previous results and across the industry
Data Unification


Understand the complete story behind the responses

Text Analytics: 

  • Understand the reason behind the score: translate a large volume of text into actionable insights 
  • Learn which factor had an impact on their Net Promoter Score®®
  • Eliminate the risk of bias with open-ended feedback

Sentiment Analytics: 

  • Identify and decode the prevalent sentiment in their feedback 
  • Automatically assign sentiment scores to the responses as they turn up
  • Never miss any potential issue – Leverage word cloud to gain deep insight into customer sentiment


  • Create a role-specific dashboard to deliver the right insight to the responsible team/employee
  • Share reports across teams using a secure portal


Close the feedback loop by taking the required action. Focus on re-engaging your customers and establishing a strong relationship.

Predictive Analytics: 

  • Understand customer behavior and predict customer actions. 
  • Identify at-risk customers, and cross-sell or upsell opportunity gaps. 

Close the Loop : 

  • Reduce time to action with real-time notifications delivered straight into your inbox.  
  • Adopt the strategies and suggestions offered by our advanced analytics based on the NPS® score and verbatim provided by respondents.

Customer engagement strategies to boost loyalty

Simplest NPS® software backed up by advanced analytics

Reach global audience:

Engage with the audience at where they are using the channels they prefer. With Voxco, you can reach a global audience via

  • Email
  • SMS
  • Website pop-up
  • Offline Surveys

Conduct Sentiment Analysis:

Explore the open feedback and understand what customers think and feel about their journey. 

Turn unstructured text data into concise reports.

Track and Predict future outcomes: 

Track your at-risk customers. Predict customer behavior and potential outcome. 

Decide the best course of action to win over customers.

Role-based Dashboard: 

Share the right information with the relevant team using a role-based dashboard. 

Leave comments for team members and share the active link of the dashboard with every employee responsible

Multi-language capabilities: 

Conduct surveys without any language restriction. Build your surveys in any Unicode-supported language to reach any audience worldwide.

Real-time Triggers:

Be in touch with a current update with the dynamic Net Promoter Score® dashboard. Get access to data in real-time. The dashboard also contains the keywords most frequently present in open-ended feedback.

Powerful reporting: 

Use the dashboard to search for specific words/topics and analyze the percentage of sentiment. View the breakdown of NPS® score, Sentiment split, and word cloud for an easy read.

AI & ML capabilities:

Use advanced analytics to analyze text feedback and understand what matters to your customers. Unveil unknown future trends and take meaningful actions.

Insight distribution with Role-based Dashboard: 

Enables your employees and stakeholders to understand the insights and analyze the key drivers of customer experience with our role-based dashboard and empower them to take effective actions.

Easy to use: 

Our simple drag-and-drop interface enables you to create your projects within seconds. No programming experience or coding is required to create simple or complex NPS® surveys. 


What is the Net Promoter Score®?

On a scale of 0 to 10, How likely are you to recommend our brand to a friend?” Net Promoter Score® uses a single question to examine customer engagement, satisfaction, and loyalty. Based on the responses received, NPS® divides the respondents into three categories –  Promoters: with NPS® 9 and 10 Passives: with NPS® 7 and 8 Detractors: with NPS® 0 to 6

What is a Net Promoter Score® (NPS®) Software?

NPS® Software is a tool that enables a researcher to conduct an NPS® survey and gather insightful data from their desired respondents. The software also empowers to measure and analyze the NPS® data, create reports, and track changes over time.

What are the three Net Promoter Score® categories?

The respondents are segmented into three categories:

Promoters: These respondents are enthusiastic about your company and often give you a 9 or 10 score. They are advocates of your company. 

Passive: These respondents are generally satisfied with your company. But they are unlikely to recommend you to anyone. They usually give a Net Promoter Score® of 7 or 8. 

Detractors: They are unhappy and unsatisfied customers. They give a score between 0 to 6 and are more likely to spread negative reviews about your company. 

How to calculate Net Promoter Score®?

The Net Promoter Score® uses a simple formula 

NPS = Promoters% – Detractors%