Net Promoter Score®
Listen to the real voice of customers with NPS®
Meet Our Clients
✅ Setup in minutes
✅ 25 Question Types
✅ Get started free
✅ NPS®, CES, CSAT Surveys
✅ No credit card required
✅ Offline, Email & Website Surveys
The Buyer’s Guide to Experience Management Platform
Listen, measure, analyze and act on customer feedback on autopilot
- Measure your NPS® across all touchpoints
- Identify key drivers of low satisfaction
- Optimize Omnichannel Customer Experience
- Deliver Real Time Triggers to relevant teams
- Monitor NPS® score improvements over multiple variables
Here’s how our NPS® Software helps
to what customers have to say
Deliver interactive surveys & capture customer feedback at the right time with the right channel.
- Deliver personalized surveys to customers across 6+ channels
- Brand the surveys with your brand tone with our white label NPS® software
- Use 100+ question types with advanced survey logic to understand customer perception.
Reach Audience anywhere and anytime:
- Automatically trigger your NPS® survey at a determined point in the customer journey
- Deliver the survey using the channel of their convenience (Email, SMS, Website pop-up, Offline)
Customer happiness and engagement
Gather customer feedback:
- Read customer’s feedback in their own words in real-time
- Automate feedback segmentation based on the score they provide
- Search for topics and keywords to see the score and sentiment shared by respondents
Track your Net Promoter Score®:
- Identify the key drivers that impact customer opinion
- Identify opportunity gaps to improve your offerings
- Benchmark NPS® score with your previous results and across the industry
Understand the complete story behind the responses
- Understand the reason behind the score: translate a large volume of text into actionable insights
- Learn which factor had an impact on their Net Promoter Score®®
- Eliminate the risk of bias with open-ended feedback
- Identify and decode the prevalent sentiment in their feedback
- Automatically assign sentiment scores to the responses as they turn up
- Never miss any potential issue – Leverage word cloud to gain deep insight into customer sentiment
- Create a role-specific dashboard to deliver the right insight to the responsible team/employee
- Share reports across teams using a secure portal
Close the feedback loop by taking the required action. Focus on re-engaging your customers and establishing a strong relationship.
- Understand customer behavior and predict customer actions.
- Identify at-risk customers, and cross-sell or upsell opportunity gaps.
Close the Loop :
- Reduce time to action with real-time notifications delivered straight into your inbox.
- Adopt the strategies and suggestions offered by our advanced analytics based on the NPS® score and verbatim provided by respondents.
Customer engagement strategies to boost loyalty
Simplest NPS® software backed up by advanced analytics
Reach global audience:
Engage with the audience at where they are using the channels they prefer. With Voxco, you can reach a global audience via
- Website pop-up
- Offline Surveys
Conduct Sentiment Analysis:
Explore the open feedback and understand what customers think and feel about their journey.
Turn unstructured text data into concise reports.
Track and Predict future outcomes:
Track your at-risk customers. Predict customer behavior and potential outcome.
Decide the best course of action to win over customers.
Share the right information with the relevant team using a role-based dashboard.
Leave comments for team members and share the active link of the dashboard with every employee responsible
Conduct surveys without any language restriction. Build your surveys in any Unicode-supported language to reach any audience worldwide.
Real-time Triggers:Be in touch with a current update with the dynamic Net Promoter Score® dashboard. Get access to data in real-time. The dashboard also contains the keywords most frequently present in open-ended feedback.
Powerful reporting:Use the dashboard to search for specific words/topics and analyze the percentage of sentiment. View the breakdown of NPS® score, Sentiment split, and word cloud for an easy read.
AI & ML capabilities:
Use advanced analytics to analyze text feedback and understand what matters to your customers. Unveil unknown future trends and take meaningful actions.
Insight distribution with Role-based Dashboard:
Enables your employees and stakeholders to understand the insights and analyze the key drivers of customer experience with our role-based dashboard and empower them to take effective actions.
Easy to use:Our simple drag-and-drop interface enables you to create your projects within seconds. No programming experience or coding is required to create simple or complex NPS® surveys.
What is the Net Promoter Score®?
What is a Net Promoter Score® (NPS®) Software?
What are the three Net Promoter Score® categories?
The respondents are segmented into three categories:
Promoters: These respondents are enthusiastic about your company and often give you a 9 or 10 score. They are advocates of your company.
Passive: These respondents are generally satisfied with your company. But they are unlikely to recommend you to anyone. They usually give a Net Promoter Score® of 7 or 8.
Detractors: They are unhappy and unsatisfied customers. They give a score between 0 to 6 and are more likely to spread negative reviews about your company.
How to calculate Net Promoter Score®?
The Net Promoter Score® uses a simple formula
NPS = Promoters% – Detractors%