Net Promoter Score®
Listen to the real voice of customers with NPS®
Meet Our Clients
–––
✅ Setup in minutes
✅ 25 Question Types
✅ Get started free
✅ NPS®, CES, CSAT Surveys
✅ No credit card required
✅ Offline, Email & Website Surveys
Listen, measure, analyze and act on customer feedback on autopilot
- Measure your NPS® across all touchpoints
- Identify key drivers of low satisfaction
- Optimize Omnichannel Customer Experience
- Deliver Real Time Triggers to relevant teams
- Monitor NPS® score improvements over multiple variables
Here’s how our NPS® Software helps
___
Listen
to what customers have to say
Deliver interactive surveys & capture customer feedback at the right time with the right channel.
Personalized Surveys:
- Deliver personalized surveys to customers across 6+ channels
- Brand the surveys with your brand tone with our white label NPS® software
- Use 100+ question types with advanced survey logic to understand customer perception.
Reach Audience anywhere and anytime:
- Automatically trigger your NPS® survey at a determined point in the customer journey
- Deliver the survey using the channel of their convenience (Email, SMS, Website pop-up, Offline)
Measure
Customer happiness and engagement
Gather customer feedback:
- Read customer’s feedback in their own words in real-time
- Automate feedback segmentation based on the score they provide
- Search for topics and keywords to see the score and sentiment shared by respondents
Track your Net Promoter Score®:
- Identify the key drivers that impact customer opinion
- Identify opportunity gaps to improve your offerings
- Benchmark NPS® score with your previous results and across the industry
Analyze
Understand the complete story behind the responses
Text Analytics:
- Understand the reason behind the score: translate a large volume of text into actionable insights
- Learn which factor had an impact on their Net Promoter Score®®
- Eliminate the risk of bias with open-ended feedback
Sentiment Analytics:
- Identify and decode the prevalent sentiment in their feedback
- Automatically assign sentiment scores to the responses as they turn up
- Never miss any potential issue – Leverage word cloud to gain deep insight into customer sentiment
Reporting:
- Create a role-specific dashboard to deliver the right insight to the responsible team/employee
- Share reports across teams using a secure portal
Act
Close the feedback loop by taking the required action. Focus on re-engaging your customers and establishing a strong relationship.
Predictive Analytics:
- Understand customer behavior and predict customer actions.
- Identify at-risk customers, and cross-sell or upsell opportunity gaps.
Close the Loop :
- Reduce time to action with real-time notifications delivered straight into your inbox.
- Adopt the strategies and suggestions offered by our advanced analytics based on the NPS® score and verbatim provided by respondents.
Customer engagement strategies to boost loyalty
Simplest NPS® software backed up by advanced analytics
___
Reach global audience:
Engage with the audience at where they are using the channels they prefer. With Voxco, you can reach a global audience via
- SMS
- Website pop-up
- Offline Surveys
Conduct Sentiment Analysis:
Explore the open feedback and understand what customers think and feel about their journey.
Turn unstructured text data into concise reports.
Track and Predict future outcomes:
Track your at-risk customers. Predict customer behavior and potential outcome.
Decide the best course of action to win over customers.
Role-based Dashboard:
Share the right information with the relevant team using a role-based dashboard.
Leave comments for team members and share the active link of the dashboard with every employee responsible
Multi-language capabilities:
Conduct surveys without any language restriction. Build your surveys in any Unicode-supported language to reach any audience worldwide.
Real-time Triggers:
Be in touch with a current update with the dynamic Net Promoter Score® dashboard. Get access to data in real-time. The dashboard also contains the keywords most frequently present in open-ended feedback.
Powerful reporting:
Use the dashboard to search for specific words/topics and analyze the percentage of sentiment. View the breakdown of NPS® score, Sentiment split, and word cloud for an easy read.
AI & ML capabilities:
Use advanced analytics to analyze text feedback and understand what matters to your customers. Unveil unknown future trends and take meaningful actions.
Insight distribution with Role-based Dashboard:
Enables your employees and stakeholders to understand the insights and analyze the key drivers of customer experience with our role-based dashboard and empower them to take effective actions.
Easy to use:
Our simple drag-and-drop interface enables you to create your projects within seconds. No programming experience or coding is required to create simple or complex NPS® surveys.FAQs
___
What is the Net Promoter Score®?
What is a Net Promoter Score® (NPS®) Software?
What are the three Net Promoter Score® categories?
The respondents are segmented into three categories:
Promoters: These respondents are enthusiastic about your company and often give you a 9 or 10 score. They are advocates of your company.
Passive: These respondents are generally satisfied with your company. But they are unlikely to recommend you to anyone. They usually give a Net Promoter Score® of 7 or 8.
Detractors: They are unhappy and unsatisfied customers. They give a score between 0 to 6 and are more likely to spread negative reviews about your company.
How to calculate Net Promoter Score®?
The Net Promoter Score® uses a simple formula
NPS = Promoters% – Detractors%