How to Leverage Customer Loyalty Software to Gather Powerful Predictive Insights

Drive Customer Loyalty with Predictive Insights

A 5% increase in customer retention correlates with at least a 25% increase in profit. 

Identify at-risk customers, take action to retain them, and cultivate a loyal customer base.

Identify at-risk customers

Customer loyalty software can conduct churn prediction modeling to provide a more comprehensive understanding of customer behavior and to identify patterns in the data. The model can be used to identify the risk of inactivity  flag at-risk customers so that marketers can decipher where they must focus their retention efforts and devise effective reactivation strategies.

Segment customers 

Identify customer segments that can be targeted to create more personalized experiences and enhance loyalty registration by using store, geo and customer level segmentation, and response models.

Predict Cross-sell/Up-sell

Loyalty analytics tools help companies develop a better understanding of their audience’s lifestyle and life stage segmentation to develop effective context specific cross-sell offers.

Predict Churn

A key function of customer loyalty software is to predict customer churn by creating models that can be used to identify real-time triggers. It can notify organizations about at-risk customers so that appropriate and prompt measures can be taken to prevent churn. Leverage traditional transaction data and non-traditional data to build models to predict churn and increase customer loyalty. 

The Buyer’s Guide to Experience Management Platform

(Checklist included)

Your customers engage with your brand on different channels. The majority of interactions they have with your brand do not result in a purchase. 

Voxco Intelligence collects and draws predictive insights from multiple customer interactions and delivers them to the right people and systems so you can:

✔ Drive more accurate forecasts about their future needs 

✔ Offer a personalized customer experience tailored to their expectations

✔ Recommend the right products or services at the right time 

✔ Build strong brand loyalty

Impactful Customer Analytics

Identify pain-points, anticipate future needs, and stay ahead of your customers’ expectations.

Customer 360

Get an integrated view of all your customers across transactions, interaction, feedback, social, etc. to understand their behavior and patterns. Break down any existing data silos and boost the quality of your data with exhaustive customer profiles.

Predictive Insights

Voxco Intelligence’s predictive analytics capabilities help you rapidly test hypotheses, predict future customer behavior, and discover what they are doing before, after, and within their journeys. Additionally, identify at-risk customers with the use of churn models that notify you about forecasted churn so that prompt preventive measures may be taken. 

Sentiment Analytics

Measuring customer satisfaction across their lifecycle and predicting customer churn is crucial to boosting customer retention. Our customer loyalty software gives you access to sentiment analytics that can carry out the contextual mining of large volumes of open text to identify the underlying sentiment. With sentiment analysis and NPS dashboard, Voxco Intelligence helps you assess customer satisfaction levels, so you can take preventive actions in real-time and drive customer retention.

Role-based Alerts

Deliver relevant, real-time insights to the right people with role-based dashboards for every person from leaders to the frontline workers. Voxco Intelligence’s comprehensive role-based alerts and action planning tools help position your staff to take predictive action with at-risk customers.

Customer engagement strategies to boost loyalty

Build a Dedicated Customer Loyalty Strategy

With Voxco Intelligence’s sentiment analysis, NPS dashboard, and integrated data sources, you can build a dedicated customer loyalty strategy for your company. Add new touchpoints, systems, and features to streamline unlimited amounts of data.