Cloud & On Premise Survey Software - Voxco

Cloud & On-premise Dialer

Efficiency through an integrated telephony system.

Voxco Dialer is a state-of-the-art telephony system that plugs in easily with Voxco CATI phone survey software. Pick & choose the features that are best for your cloud & on-premise survey call center. Available in the USA: Voxco TCPA Connect.

Read how Siena College uses Voxco Survey Software for NY Times Upshot Polls 3M Phone Calls | 96 Polls

Matchless flexibility - From call centers to work from home agents!

Drive calling productivity

Voxco Dialer works dynamically with the rhythm of your call center to improve productivity by as much as 50%. Predictive dialing continually adjusts the pacing of calls to automatically match forecasted interviewer availability. Often resulting in up to 50 minutes of interviewer conversation per hour.

More details on dialer productivity >

Easily Integrate with Voxco IVR - Our automated voice response survey system.

Flexible dialing modes and automated call detection

Voxco Dialer includes a versatile 4-in-1 dialing solution that improves the quality and speed of call connections for your cloud & on-premise survey. These modes (Preview, Power, Predictive and Hybrid) enable you to tailor the dial pattern per project. The smart call detection filters out bad connections, so only successful connections are dispatched. For US clients, we offer Voxco TCPA Connect, with 4 distinct deployment scenarios that each offer advantages over detached-phone manual dialing or autodialing-only environments.

More details on dialing modes >

Manage high volume CATI research with advanced supervisor, interviewer and dialer features. Explore what Voxco CATI can do for you.

Supercharge your phone surveys with Voxco. Boost productivity by 400% or more with integrated telephony software.

Built for Scale - Heavy lifting for Big call centers is a breeze!

Quality control and process management

Monitor, measure, and improve the performance of your call center by using our dialer quality assurance features. Listen live to interviews in progress or record them for future review. Use the Dialer Dashboard to create project performance reports and to check on interviewer productivity.

More details on quality control >

Drive calling productivity

Voxco Dialer works dynamically with the rhythm of your call center to improve productivity by as much as 50%. Predictive dialing continually adjusts the pacing of calls to automatically match forecasted interviewer availability. Often resulting in up to 50 minutes of interviewer conversation per hour.

More details on dialer productivity >

Advanced telephony features

Voxco Dialer is an outbound calling powerhouse, but can do even more. Features like call conferencing, call transfer and audio playback give you increased flexibility. Boost your call center performance by blending incoming calls into outbound operations, with intelligent call routing and seamless transfer and
return features.

More details on advanced telephony features >

TCPA compliant - Reach respondents on both landline & mobile devices!

Compatible with telephony systems and protocols

Voxco Dialer uses standard high-performance telephony cards and VoIP licenses. It can operate independently or be connected behind most standard or IP PBXs and gateways. Voxco Dialer supports both analog and IP phones, and connects to SIP trunks or standard T1 or E1 lines.

Contact Our Experts to Find Out More >

Easily record & monitor calls. Blend inbound & outbound calls. Intelligent call routing & more!

Support and service

Voxco has 25+ years of experience in CATI telephone cloud & on-premise survey software and systems. Our system architecture professionals are here to help you select the configuration that meets your specific needs.

Click to see how we can help >

Webinar

Engage Agents, Supervisors & Respondents : Adopting an effective WFH strategy for Contact Centers

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