10 Best Predictive Dialer Software

The dialer uses an algorithm to automatically place outbound calls while the agent is wrapping up the last call. The software removes manual dialing and filters out busy signals and voicemails to reduce downtime and increase efficiency. 

Here are some ways to differentiate between power dialer Vs. predictive dialer: 

1. Power dialer does not use algorithms to dial numbers. It dials one number after another in sequence for each available agent.
   A predictive dialer uses an algorithm to dial the next no. based on several factors, like avg. handle time, agent availability, etc. 
2. A power dialer dials the next number only after an agent completes their call.
   Whereas, a predictive dialer queues the next number before the agent finishes the call thus reducing downtime. 
3. Power dialer connects the agent before the customer answers the call. This means the customer hears your agent right when they answer it.
   Predictive dialer software connects an agent when a caller answers the call. This means the customer may hear an awkward silence or a ringing tone. 

Predictive dialers can be hosted on the cloud or on-site. Large corporations often host predictive dialers on their company server. 

Predictive dialer software automatically makes outbound calls. So the software has no functionality for receiving calls.

Outbound predictive dialer accelerates phone calling and facilitates the process of engaging the target audience. The best predictive dialer helps you gear up with scaling communication in today’s hyper-connected world. Here are some benefits of a predictive dialer. 

1. Increasing productivity with higher call connectivity:

Using the algorithms, the predictive dialer determines the call duration and screens answering machines to assign connected calls to specific agents. It also detects the ratio of connected and unconnected calls and works around it to ensure agents only connect with a live audience. 

2. Boosting agent efficiency: 

One of the benefits of predictive dialer tools is that it automatically dials the next number and controls the dialing speed, which contributes to boosting an agent’s efficiency.  

3. Higher survey completion rate:

The outbound predictive dialer ensures that you don’t have to wait for busy signals, an answering machine, or incorrect numbers. Intelligence call routing and the lack of manual work means you can focus on engaging the audience for their feedback. 

4. Lower operational costs:

The dialer eliminates the idle time and lowers call abandonment rates which reduces the cost of the voice channel. Less manual work, lower human error, and less downtime mean you need fewer agents to handle the call volume. 

5. Scaling workforce according to business needs:

You can’t list down the benefits of the best predictive dialers without talking about scalability. More and more companies are migrating to cloud-based predictive dialing software as it allows them the flexibility and agility of adjusting the software to their business needs. 

6. Improving compliance: 

The benefit of predictive dialers is that it lets you cross-reference do-not-call (DNC) lists and filter them to help you comply with complex and changing regulations.

Here’s a brief instruction on how you can set up predictive dialer tools. 

Select a predictive dialer app provider: Find the best predictive dialer that offers cutting-edge technology, is scalable, offers round-the-clock support, and fits your budget. 

Set up your app: Now that you have software that meets your needs, here are simple ways to set up your predictive dialer app. 

1. Import contact lists or integrate the predictive dialer tool with your CRM. 
2. Add a survey or call script to the software. 
3. Set up your campaign. 
4. Adjust the dialing setting based on the campaign needs. 

Train your agents: Once you have set up your dialer, train your agents on how to use it. 

Monitor campaigns: Don’t forget to keep on monitoring the progress of the campaign and the call quality. 

How does the predictive dialers app boost sales?

There are many ways that a predictive dialer app boosts your sales outcome. Here are some of those ways: 

Increased call connectivity: The dialer dials multiple numbers simultaneously, resulting in higher call connectivity. This leads to faster campaign completion and higher sales volume. 

Increased productivity: Agents can focus on the campaign and offer products/services customers need instead of having to focus on dialing the next number and waiting for it to connect. 

ACD: Automatic call distribution routes calls to available agents and thus reduces wait times. This helps improve customer satisfaction and agent efficiency. 

What are the limitations of predictive dialers software?

With so many benefits of predictive dialer tools, there are a few limitations as well. Some of these limitations include the following: 

Call drops: Predictive dialer dials a customer before an agent is available, this leads to awkward pauses. This often results in call drops and frustrated customers. 

Compliance issues: Predictive dialer providers must comply with TCPA and GDPR. It’s important to ensure that your provider complies with these regulations.