Voxco Auto Dialer Software

Boost agent productivity at your call center! Maximize agent productivity and enable your agents to attend more calls!

What is Auto Dialer Software?

Auto Dialer Software can automatically dial numbers from a preselected contact list. Once the call is answered, the auto dialer transfers the call to a free agent at a call center. Contact centers can integrate Auto Dialers with CATI and IVR tools to ensure high productivity levels, and play pre recorded messages. A few dialer technologies available for contact centers:

Predictive dialer

Predictive Dialer

Voxco’s predictive dialer can connect your agents to only those calls which are live. Avoid no answers, busy tones and disconnected numbers with an intelligent predictive dialer algorithm that can decide to speed up or slow down your call dialing frequency.

Progressive Dialers

Leverage an automated dialing system which displays contact information to your agents before every call is dialed. Improve your customer experience by allowing for agents to personalize their conversations.

progressive
hybrid dialer

Hybrid Dialer

Voxco’s Hybrid dialing mode can enable your call center to deploy several dialing modes concurrently in a single project! Preview dialing modes and predictive modes are blended to allow your agents to focus on their calls.

Voxco TCPA

Leverage 4 distinct manual calling scenarios which can be tailored to any call center requirements where Auto Dialer Software needs to be augmented with a manual dialing option. Automated case distribution and integrated call monitoring will help boost productivity as well. Learn more about Voxco TCPA here.

Voxco TCPA 05 1

Get more from Voxco’s Auto Dialer Software

Blended Routing

Advanced transfer and return features that let you seamlessly blend outbound calls and inbound calls. Intelligent Auto Dialer Software routing helps you boost overall call center performance.

Create custom rules

Design and develop calling campaigns that allow you to establish customized rules for who you’re calling, how often and when.

DNC compliance

Don’t fall afoul of DNC compliance requirements! Our intelligent auto dialer software seamlessly filters out numbers which are on a DNC list before they can even appear on your agents’ dashboard.

Higher uptime

A seamless auto dialing environment built with productivity in mind - Make reliable connections with your customers that keep them satisfied.

Compliance with Regulations

Don’t run afoul of regulations like TCPA, GDPR or HIPAA. Our secure Auto Dialer Software will help you meet every compliance requirement.

Get better outcomes with Voxco’s Auto Dialer Software

Better agent performance

Better agent performance

Supervisors can monitor, coach and step-in on calls in progress in real time. Whisper mode ensures that the customer only heards the agent, and not the supervisor, giving them an uninterrupted calling experience.

Improved customer satisfaction

Improved customer satisfaction

Voxco’s auto dialer software helps deliver improved customer satisfaction by ensuring that calls are only given to idle agents, making the customer wait for as little time as possible.

Comprehensive Dashboards

Comprehensive Dashboards

Deliver a more personalized auto dialer software calling experience via dashboards that present useful customer information to agents before a call is made.

Use Auto Dialer Software for more than just customer support

Voxco’s omnichannel platform can allow call centers to use auto dialers to conduct large scale surveys and feedback management. Leverage Voxco IVR and CATI software for research studies, product feedback and to improve customer experience with your brand. See how Siena College (SCRI) used Voxco’s telephony solutions to make more than 3 million calls to uncover real-time insights into House and Senate elections!

Auto Dialer software use case scenarios

CATI/IVR surveys

Perform large scale CATI surveys and IVR surveys and ensure high project productivity with an integrated Auto Dialer Software. Predictive dialing can further empower your agents to maximize survey research efficiency!

Emergency alerts

Use pre recorded IVR messages along with Auto Dialer software to notify millions of people about upcoming emergencies or natural disasters like a tsunami, or a flood or a tornado.

Lead generation

Deliver promotional offers quickly and efficiently using auto dialers and boost your lead pipeline! * Please verify if the same is allowed under state or federal laws in your region.

Pickup and delivery notifications

Political campaigns

Auto Dial and reach all your constituents to get your message across. Phone surveys (CATI and IVR) can help gather useful feedback from multiple demographics about what your voters core issues are!

Is it illegal to use Auto Dialer Software

Intrusive Auto Dialer Software can be termed illegal in many regions should the software not meet the interpretations about the same in local laws. Call centers should be judicious in their deployment of auto dialers to avoid any unnecessary backlash. With Voxco TCPA connect, you can avoid this situation entirely, and ensure your calling meets local and federal guidelines. 

Why switch to voxco?

Omnichannel 01 1

Flexible hosting options

With Voxco, call centers have the option to store their data on their premises, compliant with their security and privacy protocols or safely in the cloud, ensuring access whenever you need it. 

Premium service and support 1

Premium service and support

Our best in class premium support is available whenever required to ensure you get the most from your auto dialer software.

Compliance with regulations 1

Regulation Compliance

Be it GDPR, TCPA, or HIPAA - Voxco’s omnichannel solutions will ensure that all compliance requirements are not a roadblock in your operations.

Read more

Shopping Basket
Great Research
Fast Insights
Best-in-class ROI

Voxco’s platform helps you gather omnichannel feedback, measure sentiment, uncover insights and act on them.

Join 500 + global clients across 40+ countries

Great Research
Fast Insights
Best-in-class ROI

Voxco’s platform helps you gather omnichannel feedback, measure sentiment, uncover insights and act on them.

Join 500 + global clients across 40+ countries