DATA ANALYTICS SOFTWARE
Uncover insights faster & take better decisions
Elevate insights with predictive analytics to improve customer experience, boost loyalty & drive growth.
- ROI in < 90 Days
- 30% Revenue Increase
- 20% Reduction in churn
- 10x faster data analysis
Access a unified data analytics software for integrating data, conducting analysis and predicting the next best action in real time.
Voxco Intelligence applies AI & ML to help you make sense of your customer data by unifying fragmented data and applying predictive analytics to deliver real-time insights so you can decide the next best action.
With a few clicks, identify opportunity gaps, take strategic actions using recommendations & deliver high ROI, consistently.
- Improve Access to data within organization
- Conduct advanced analytics in minutes
- Get AI-driven predictive analytics in real time
Single Source of Truth
Get all your data in one single data lake in 30 days!
Gather customer data from multiple data sources and interactive channels, filter fraudulent data, and integrate it to create a 360𝆩 view of your customers.
- Remove the data silos within the organization
- Get access to every detail of a single customer in one place.
- Get a single view of all omnichannel interactions of a customer
DataLake | Data Integration | CX 360 | Data Mapping
Predictive analytics
Get a clear idea about what to focus on next.
Deliver ROI by prioritizing high impact opportunities in real time.
- Use no-code, pre-designed advanced statistical analysis & AI ML models with few clicks
- Gauge customer satisfaction and loyalty for every customer, even for those not providing feedback.
- Generate in-depth reports & visual models with role based access to empower teams with actionable insights
- Reduce time to action with real-time notifications of improvement opportunities delivered straight into your inbox
Predictive Insights | AI & ML models | Automated Workflows
Advanced Analytics
Understand the why behind every response
Using text analytics identify and prioritize the most pressing issues by analyzing underlying satisfaction drivers to understand customer sentiment and behavior.
- Generate word clouds in real time to understand the most discussed topics
- Gauge customer sentiment for every topic based on feedback collected from any channel
- Uncover trends and quantify recurring topics & prioritize actions based on high impact opportunities
Sentiment Analysis | Text Analytics | Customer Behavior Analytics
Real time actions
Reduce Time to Action with Real Time Insights
Combines AI and machine learning to predict underlying customer insights and recommend high-value actions.
- Get a clear idea about what to focus on next.
- Prioritize high impact opportunities in real time.
- Get real-time notifications of improvement opportunities delivered straight into your inbox
- Set automated role based alerts and create personalized reports using user friendly workflow builder
Real Time Actions | Alerts & Triggers | Role Based Access
Powerful, Reliable & Flexible Data Analytics Platform
Run world-class experience management programs or conduct sophisticated survey research with an AI-driven platform that is built for multiple use cases
Identify and understand at-risk customers, and take meaningful action to retain them. Understand customer behaviour & sentiments to develop context-specific cross-sell & up-sell offers.
Group similar customers into segments to answer questions about behaviour. Gain deeper insights into each customer engagement, predict behaviour and identify opportunities for improvement.
Customer Engagement
Build personalized campaigns, messages & offers based on customer data to generate interest and re-engage them. Connect with customers & deliver experiences unique to them.
Create a unified view of all customers & share customer insights with all teams effortlessly. Get a complete view of customer’s activity across all touchpoints like transactions, customer support, social, etc.
Automate prediction-based churn model to identify at-risk customers. Identify the channel, offers, and customer segments that you can tap on to enhance loyalty registration.
Enhance fraud detection at every step of user journey. Improve business outcomes by identifying every single customer on your ecosystem.
Cross Sell / Upsell
Improve customer lifetime value with efficient identification of cross sell & upsell opportunities using customer behaviour & frequency scoring.
Get a complete overview of omnichannel customer journeys. Understand the key drivers of customer behaviour across channels in real time.
Get a complete overview of risk exposures, identify fraud hotspots & prevent false positives.
Loss Reduction
Reduce Revenue Loss by mitigating risk, avoiding operational disruptions & enhancing data security.
Automation
Automate manual tasks by 90% or more. Improve efficiency of workforce with automated workflows
Conduct data analytics seamlessly with Voxco Intelligence
Use Voxco Intelligence to power your analytics for multiple use cases.
MARKET RESEARCH
Reduce the time to insights using automated analysis workflows, advanced text analytics and behavioural analytics.
CUSTOMER EXPERIENCE
Provide seamless customer journeys with a complete view of omnichannel touchpoint, interactions, sentiment and advanced loyalty analytics.
SOCIAL RESEARCH
Generate accurate insights from your social studies with real time sentiment, behaviour and predictive analytics.
PATIENT EXPERIENCE
Enhance patient experience with real time NPS monitoring, closed look CX and a 360 view of patient across teams.
Why Voxco Intelligence?
- No-code data tool
- Visual dashboards
- 50+ Integrations
- Flexible pricing
- 24×7 support
- ROI in 90 Days