DATA ANALYTICS SOFTWARE

Uncover insights faster & take better decisions

Elevate insights with predictive analytics to improve customer experience, boost loyalty & drive growth.

  • ROI in < 90 Days
  • 30% Revenue Increase
  • 20% Reduction in churn
  • 10x faster data analysis 

Join the 500+ clients in 40+ countries using Voxco’s Insights Platform

Access a unified data analytics software for integrating data, conducting analysis and predicting the next best action in real time.

Voxco Intelligence applies AI & ML to help you make sense of your customer data by unifying fragmented data and applying predictive analytics to deliver real-time insights so you can decide the next best action.

 With a few clicks, identify opportunity gaps, take strategic actions using recommendations & deliver high ROI, consistently. 

  • Improve Access to data within organization 
  • Conduct advanced analytics in minutes  
  • Get AI-driven predictive analytics in real time

Single Source of Truth

Get all your data in one single data lake in 30 days!

Gather customer data from multiple data sources and interactive channels, filter fraudulent data, and integrate it to create a 360𝆩 view of your customers.

  • Remove the data silos within the organization 
  • Get access to every detail of a single customer in one place. 
  • Get a single view of all omnichannel interactions of a customer 

DataLake | Data Integration | CX 360 | Data Mapping

Predictive analytics

Get a clear idea about what to focus on next.

 Deliver ROI by prioritizing high impact opportunities in real time. 

  • Use no-code, pre-designed advanced statistical analysis & AI ML models with few clicks 
  • Gauge customer satisfaction and loyalty for every customer, even for those not providing feedback.
  • Generate in-depth reports & visual models with role based access to empower teams with actionable insights 
  • Reduce time to action with real-time notifications of improvement opportunities delivered straight into your inbox 

Predictive Insights | AI & ML models | Automated Workflows

Data Analytics Software

Advanced Analytics

Understand the why behind every response

Using text analytics identify and prioritize the most pressing issues by analyzing underlying satisfaction drivers to understand customer sentiment and behavior.

  • Generate word clouds in real time to understand the most discussed topics
  • Gauge customer sentiment for every topic based on feedback collected from any channel 
  • Uncover trends and quantify recurring topics & prioritize actions based on high impact opportunities

Sentiment Analysis | Text Analytics | Customer Behavior Analytics

Real time actions

Reduce Time to Action with Real Time Insights

Combines AI and machine learning to predict underlying customer insights and recommend high-value actions.

  • Get a clear idea about what to focus on next.
  • Prioritize high impact opportunities in real time. 
  • Get real-time notifications of improvement opportunities delivered straight into your inbox  
  • Set automated role based alerts and create personalized reports using user friendly workflow builder

Real Time Actions | Alerts & Triggers | Role Based Access

The Buyer’s Guide to Experience Management Platform

(Checklist included)

Powerful, Reliable & Flexible Data Analytics Platform

Run world-class experience management programs or conduct sophisticated survey research with an AI-driven platform that is built for multiple use cases

Customer Loyalty

Identify and understand at-risk customers, and take meaningful action to retain them. Understand customer behaviour & sentiments to develop context-specific cross-sell & up-sell offers.

segment

Customer Segmentation

Group similar customers into segments to answer questions about behaviour. Gain deeper insights into each customer engagement, predict behaviour and identify opportunities for improvement​.

Customer Engagement

Build personalized campaigns, messages & offers based on customer data to generate interest and re-engage them. Connect with customers & deliver experiences unique to them.

Data Analytics Software

Customer 360

Create a unified view of all customers & share customer insights with all teams effortlessly. Get a complete view of customer’s activity across all touchpoints like transactions, customer support, social, etc. 

Customer Churn

Automate prediction-based churn model to identify at-risk customers. Identify the channel, offers, and customer segments that you can tap on to enhance loyalty registration.

Fraud Detection

Enhance fraud detection at every step of user journey. Improve business outcomes by identifying every single customer on your ecosystem.

Cross Sell / Upsell

Improve customer lifetime value with efficient identification of cross sell & upsell opportunities using customer behaviour & frequency scoring. 

Customer Journey Analytics 

Get a complete overview of omnichannel customer journeys. Understand the key drivers of customer behaviour across channels in real time. ​

Risk Management 

Get a complete overview of risk exposures, identify fraud hotspots & prevent false positives. 

Loss Reduction 

Reduce Revenue Loss by mitigating risk, avoiding operational disruptions & enhancing data security.

Automation 

Automate manual tasks by 90% or more. Improve efficiency of workforce with automated workflows

Conduct data analytics seamlessly with Voxco Intelligence

Use Voxco Intelligence to power your analytics for multiple use cases.

MARKET RESEARCH

Reduce the time to insights using automated analysis workflows, advanced text analytics and behavioural analytics. 

CUSTOMER EXPERIENCE

Provide seamless customer journeys with a complete view of omnichannel touchpoint, interactions, sentiment and advanced loyalty analytics.

SOCIAL RESEARCH

Generate accurate insights from your social studies with real time sentiment, behaviour and predictive analytics. 

PATIENT EXPERIENCE

Enhance patient experience with real time NPS monitoring, closed look CX and a 360 view of patient across teams. 

Why Voxco Intelligence?

  • No-code data tool
  • Visual dashboards
  • 50+ Integrations
  • Flexible pricing
  • 24×7 support
  • ROI in 90 Days

Need a full disclosure of Voxco Intelligence’s capabilities?

Voxco Intelligence

Elevate insights with predictive analytics to improve customer experience, boost loyalty & drive growth

Uncover insights faster and turn data into actions

Voxco Intelligence applies AI & ML to help you make sense of your customer data by unifying fragmented data and applying predictive analytics to deliver real-time insights so you can decide the next best action.

+ Customer 360°

+ Predictive Analytics

+ Visual Dashboards

+ Text Analytics

Understand what really matters, who needs attention, and what actions to take

Action- Induced Voxco Intelligence combines AI and machine learning to predict underlying customer insights and recommend high-value actions. 
Insight 01 01

Predictive Insights

Voxco Intelligence uses predictive analytics to gauge customer satisfaction and loyalty for every customer, even for those not providing feedback.

Continually Adapting

Voxco’s machine learning capabilities continually adapt and improve based on new customer feedback, associated data, or patterns.

Built for Solutions

Enhance the overall customer experience with the knowledge of your customers’ history, interests, and pain points

Reduce churn

Leverage a combination of internal and external data to build a customer segmentation model to segment customers and reduce customer churn.

Boost customer loyalty

Combine multiple data sources to identify at-risk customers through predictive models and send triggers to the right person to initiate the right actions.

Improve customer satisfaction

Assess customer satisfaction with the help of sentiment analysis and NPS dashboards. Use the findings to create strategies for improving customer satisfaction.

What Voxco Intelligence Can Do For You

Sourcing the right data

Integrate & clean data 

AI & ML capabilities gather customer data from multiple data sources and interactive channels, filter fraudulent data, and integrate it to create a 360𝆩 view of your customers including their interactions, buying patterns, history, responses, etc.

Highlight focus areas

Using text analytics identify and prioritize the most pressing issues by analyzing underlying satisfaction drivers to understand customer sentiment and behavior.

Recommend Next Best Action

Discover actionable suggestions within your customer dashboards and identify opportunities for upselling, crossselling, or churning. 

Benefits

  • No-code data tool
  • Visual dashboards
  • Integratable solutions 
  • Flexible pricing
  • Sales support
  • Workflow-based system

Need a full disclosure of Voxco Intelligence’s capabilities?