VoIP Predictive Dialer : Definition, Advantages & Features

What is a VoIP Predictive Dialer ?

VoIP Predictive Dialers use internet connections to make calls instead of analog telephone connections. 

VoIP stands for “Voice over Internet Protocol” and is a method of delivering voice communications and multimedia sessions over the internet. VoIP includes a category of hardware and software that facilitates calls to be made and received through the internet.

Predictive dialer

VoIP Predictive Dialers use internet connections to make calls instead of analog telephone connections. 

VoIP stands for “Voice over Internet Protocol” and is a method of delivering voice communications and multimedia sessions over the internet. VoIP includes a category of hardware and software that facilitates calls to be made and received through the internet.

VoIP predictive dialer

A VoIP predictive dialer is a technology that allows call centers to make automated calls over the internet. With this dialer, there is no need for a phone line, carrier, or even a phone for that matter. All that an agent requires is a headset and an internet connection in order to tend to their calls. As this technology does not require too much infrastructure, dial sessions can be conducted virtually anywhere.

VoIP Predictive Dialer

Who should use a VoIP Predictive Dialer Software?

Every business with a call center, or a contact center, can greatly benefit from employing a predictive dialer software. However, predictive dialers are most commonly used in telemarketing, market research, and customer service follow-ups. 

Predictive dialers assign calls to those agents who are best qualified to answer the calls, which is another feature that every call center can benefit from.

How does VoIP Predictive Dialer work?

Predictive dialers mechanically dial multiple numbers at once based on factors such as average call duration for the agent, and the campaign’s pre-set ratio. The dialer notes all busy signals and out-of-service numbers on the list. The system is able to distinguish between when a call is sent to voicemail and when it is answered. Calls that connect will be automatically transferred to call center agents to talk to respondents.

Why does your Organization need a VoIP Predictive Dialer

Increases Agent and Call Center Productivity

Predictive dialers eliminate the need for manual dialing, which allows agents to focus on tending to calls. This allows agents to answer or make many more calls in the same time frame, not only increasing agent productivity but call center productivity as a whole.

Cuts Unnecessary Costs

VoIP predictive dialers help call centers cut unnecessary costs by easily automating repetitive and mundane tasks such as dialing and call scheduling.

Affordable to Set-up

VoIP predictive dialers do not need expensive setups and will usually just require a steady internet connection, and a device with a predictive dialing software. These dialers are affordable and are highly cost-effective as they reap many benefits for call centers.

Improves Customer Satisfaction

The main goal of most call centers is to improve customer experience (CX) and VoIP predictive dialers help you do just that. As predictive dialers increase the potential for call centers to make and receive a much larger volume of calls, less customers are kept waiting in queue on call. Additionally, most predictive dialing softwares will have additional tools that help monitor and improve a call center’s performance, further improving customer service and CX.

Why choose Voxco Dialer for your VoIP Predictive Dialer needs

Premium Support and Service

Voxco has decades worth of experience in CATI telephone survey systems and has a highly equipped team of professionals that are available to help meet your specific needs.

Integrated Telephony System

Voxco lets you integrate Voxco CATI/IVR and Cloud-dialer with the telephony system of your choice for maximizing the productivity of your call center software. Blend inbound and outbound calls and improve call resolution rates by using our automated, manual, or hybrid dialing modes.

Advanced IVR Setting

With Voxco's advanced IVR settings, it becomes easy for a call center automation software to streamline various tasks such as putting custom on-hold music, generating automatic recap emails, or providing an efficient self-service option.

Insightful Analytics

Voxco’s best-in-class analytics can empower the call center automation software to transform customer feedback into actionable insights. Draft a visual story through that data to understand your customers well. Dive deeper into our analytics software, here.

Quality Control and Process Management

Voxco Dialer helps you monitor, measure, and improve the performance of call centers everywhere with features that facilitate live monitoring of calls and the recording of full or partial calls. Additionally, have access to the Dialer Dashboard where you can create project performance reports or check on agent productivity.

Features of Voxco Dialer

The following are some of the many features offered by Voxco Dialer:

  • Automated dialing
  • Seamless integration with Voxco CATI
  • Automatic call detection
  • Extended interview capabilities, such as conference, transfer out, recording, and playback
  • Server virtualization support
  • Live audio/call monitoring
  • Whisper mode
  • Join mode
  • Visual customization of interviewer activity status
  • Access to powerful Voxco Dialer Dashboards

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Great Research
Fast Insights
Best-in-class ROI

Voxco’s platform helps you gather omnichannel feedback, measure sentiment, uncover insights and act on them.

Join 500 + global clients across 40+ countries