VoIP Predictive Dialer : Definition, Advantages & Features

What is a VoIP Predictive Dialer ?

VoIP Predictive Dialers use internet connections to make calls instead of analog telephone connections. 

VoIP stands for “Voice over Internet Protocol” and is a method of delivering voice communications and multimedia sessions over the internet. VoIP includes a category of hardware and software that facilitates calls to be made and received through the internet.

Predictive dialer

VoIP Predictive Dialers use internet connections to make calls instead of analog telephone connections. 

VoIP stands for “Voice over Internet Protocol” and is a method of delivering voice communications and multimedia sessions over the internet. VoIP includes a category of hardware and software that facilitates calls to be made and received through the internet.

VoIP predictive dialer

A VoIP predictive dialer is a technology that allows call centers to make automated calls over the internet. With this dialer, there is no need for a phone line, carrier, or even a phone for that matter. All that an agent requires is a headset and an internet connection in order to tend to their calls. As this technology does not require too much infrastructure, dial sessions can be conducted virtually anywhere.

VoIP Predictive Dialer

Who should use a VoIP Predictive Dialer Software?

Every business with a call center, or a contact center, can greatly benefit from employing a predictive dialer software. However, predictive dialers are most commonly used in telemarketing, market research, and customer service follow-ups. 

Predictive dialers assign calls to those agents who are best qualified to answer the calls, which is another feature that every call center can benefit from.

How does VoIP Predictive Dialer work?

Predictive dialers mechanically dial multiple numbers at once based on factors such as average call duration for the agent, and the campaign’s pre-set ratio. The dialer notes all busy signals and out-of-service numbers on the list. The system is able to distinguish between when a call is sent to voicemail and when it is answered. Calls that connect will be automatically transferred to call center agents to talk to respondents.

Why does your Organization need a VoIP Predictive Dialer

Why choose Voxco Dialer for your VoIP Predictive Dialer needs

Features of Voxco Dialer

The following are some of the many features offered by Voxco Dialer:

  • Automated dialing
  • Seamless integration with Voxco CATI
  • Automatic call detection
  • Extended interview capabilities, such as conference, transfer out, recording, and playback
  • Server virtualization support
  • Live audio/call monitoring
  • Whisper mode
  • Join mode
  • Visual customization of interviewer activity status
  • Access to powerful Voxco Dialer Dashboards

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Hindol Basu 
GM, Voxco Intelligence

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