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Text Analysis
Turn customer feedback into actionable insights!
Learn how your customers feel & why
Identify recurring trends & patterns
Resolve customer issues in real-time
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Understand to Act Better
Understand the emotion behind the survey responses,
Identify recurring themes
Turn survey feedback into actionable insights
How does Text Analysis work
Voxco’s Text Analysis dashboard extracts all the survey data and arranges it in different charts- Sentiment Performance, Word Cloud, Topic, and Open-End Answers.Â
Sentiment Performance
Determine the volume of negative, positive, or neutral sentiments with sentiment performance. Understand the key drivers of customer satisfaction.
Topics
Extract recurring topics from survey feedback and unlock semantic structures within texts to get insights that help drive decisions with the Topics dashboard.
Word Cloud
Determine the volume of negative, positive, or neutral sentiments with sentiment performance. Understand the key drivers of customer satisfaction.
Open-End Answers
Extract recurring topics from survey feedback and unlock semantic structures within texts to get insights that help drive decisions with the Topics dashboard.
Trends Chart
The trends chart displays changes in customer sentiment with respect to time. With the trends chart, users can make better decisions that align with what their target customers actually want.
You can discover valuable insights in minutes. It’s that easy. There are no confusing scripts or coding required.
Stop getting lost in reading into intangible attitudes, feelings, and other sentiments.
Sentiment Analysis
Analyze open text to recognize the underlying sentiment within customer feedback in batch or real-time sentiment analysis.Â
You can perform live sentiment analysis on real-time feedback instantaneously.Â
Or, you can choose to perform batch sentiment analysis after gathering your survey responses.Â
What makes Voxco’s Text Analysis better than others
Voxco’s Text Analysis feature gives users complete control of the analytics and ensures accuracy withÂ
Dashboard
filters
Customizable
dashboards
Downloadable
reports
Ability to refine
maligned text
Advanced
filters
Learn how your customers feel and whyÂ
Discover the critical themes concerning your customers and identify the root causes in near-instantaneous mode.
Identify recurring trends & patterns
Improve customer satisfaction, detect product issues, and monitor brand reputation, among other things.
Resolve issues in a timely manner
Analyze large volumes of data in a very short time and obtain results in real-time to take corrective actions faster.
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FAQs
Text analysis organizes or simplifies unstructured textual data such as social media posts, survey responses, reviews on websites, etc., into machine language that can be analyzed.Â
In simple words, sentiment analysis is a functionality of Text Analysis that uses Natural Language Processing (NLP) to determine the sentiment behind customer feedback. It classifies feedback as positive, negative, or neutral.
Text Analysis software automates the entire process of analyzing textual data.Â
It analyzes structured and unstructured data, identifies hidden emotions, discovers high-priority topics, uncovers issues, and more. Using a Text Analysis tool cuts down the use of multiple solutions for each use case.Â
Happy customers help grow company revenue, and happy employees help drive business growth. With the Text Analysis tools, you can also learn whether your customers and employees are satisfied or not.Â
By understanding their satisfaction with your organization, you can serve them in a way that will lead to long-term success.
Broadly speaking, Text Analysis tools can be used to
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- Analyze customers’ experience with your brand, products, services, etc.
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- Analyze a large volume of open-ended text and convert them into insights.Â
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- Understand how your employees feel about their workplace. Identify issues causing less productivity or dissatisfaction to resolve them effectively and boost employee morale.