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en_US Englishfr_FR French
+13236381128
+15199002991
+61480040096
en_US Englishfr_FR French

Text Analysis

Turn customer feedback into actionable insights!

Learn how your customers feel & why

Identify recurring trends & patterns

Resolve customer issues in real-time

See how it works
Text Analysis Text Analysis

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Understand to Act Better

Text Analysis Text Analysis

Analyze open-ended feedback

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Understand the emotion behind the survey responses,

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Identify recurring themes

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Turn survey feedback into actionable insights

How does Text Analysis work

Voxco’s Text Analysis dashboard extracts all the survey data and arranges it in different charts- Sentiment Performance, Word Cloud, Topic, and Open-End Answers. 

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Text Analysis Text Analysis

Sentiment Performance

Determine the volume of negative, positive, or neutral sentiments with sentiment performance. Understand the key drivers of customer satisfaction.

Topics

Extract recurring topics from survey feedback and unlock semantic structures within texts to get insights that help drive decisions with the Topics dashboard.

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Text Analysis Text Analysis

Word Cloud

Determine the volume of negative, positive, or neutral sentiments with sentiment performance. Understand the key drivers of customer satisfaction.

Open-End Answers

Extract recurring topics from survey feedback and unlock semantic structures within texts to get insights that help drive decisions with the Topics dashboard.

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Trends Chart

The trends chart displays changes in customer sentiment with respect to time. With the trends chart, users can make better decisions that align with what their target customers actually want.

You can discover valuable insights in minutes. It’s that easy. There are no confusing scripts or coding required.

Stop getting lost in reading into intangible attitudes, feelings, and other sentiments.

Sentiment Analysis

Analyze open text to recognize the underlying sentiment within customer feedback in batch or real-time sentiment analysis. 

You can perform live sentiment analysis on real-time feedback instantaneously. 

Or, you can choose to perform batch sentiment analysis after gathering your survey responses. 

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What makes Voxco’s Text Analysis better than others

Voxco’s Text Analysis feature gives users complete control of the analytics and ensures accuracy with 

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Dashboard
filters

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Customizable
dashboards

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Downloadable
reports

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Ability to refine
maligned text

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Advanced
filters

Watch a demo
Text Analysis Text Analysis

Learn how your customers feel and why 

Discover the critical themes concerning your customers and identify the root causes in near-instantaneous mode.

Text Analysis Text Analysis

Identify recurring trends & patterns

Improve customer satisfaction, detect product issues, and monitor brand reputation, among other things.

Text Analysis Text Analysis

Resolve issues in a timely manner

Analyze large volumes of data in a very short time and obtain results in real-time to take corrective actions faster.

Want to turn customer feedback into actionable insights?

Fill out this form to get a demo

See why clients love Voxco

"Voxco Online provides, quite simply, the best value in the industry"
Sascha Vetter
Sascha VetterFrost & Sullivan
"Voxco made our job easier with the right amount of sophistication and flexibility."
Sarah Sousa
Sarah SousaHomewood Research
"The omnichannel survey software and the expert responsive support is a huge plus."
Terry Rawlings
Terry RawlingsModus Research
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FAQs

Text analysis organizes or simplifies unstructured textual data such as social media posts, survey responses, reviews on websites, etc., into machine language that can be analyzed. 



In simple words, sentiment analysis is a functionality of Text Analysis that uses Natural Language Processing (NLP) to determine the sentiment behind customer feedback. It classifies feedback as positive, negative, or neutral.

Text Analysis software automates the entire process of analyzing textual data. 

It analyzes structured and unstructured data, identifies hidden emotions, discovers high-priority topics, uncovers issues, and more. Using a Text Analysis tool cuts down the use of multiple solutions for each use case. 

Happy customers help grow company revenue, and happy employees help drive business growth. With the Text Analysis tools, you can also learn whether your customers and employees are satisfied or not. 

By understanding their satisfaction with your organization, you can serve them in a way that will lead to long-term success.

Broadly speaking, Text Analysis tools can be used to

 

  • Analyze customers’ experience with your brand, products, services, etc.

 

  • Analyze a large volume of open-ended text and convert them into insights. 

 

  • Understand how your employees feel about their workplace. Identify issues causing less productivity or dissatisfaction to resolve them effectively and boost employee morale.