Customer Experience Platform

Get real-time insights for improving customer experience

Gather data from multiple data sources

Measure customer sentiment using AI

Uncover insights hidden in your customer data

Act on real-time insights delivered to your inbox

Voxco for Customer Experience customer experience
Voxco for Customer Experience customer experience
  • Improve ROI
  • Maximize the customer lifetime value
  • Increase customer loyalty
  • Reduce customer churn
  • Reduce the cost to serve
  • Focus on high-impact strategies

Keep customers at the heart of your organization

Voxco Insights offers a holistic customer experience platform that makes it easier for companies to optimize every touchpoint along their customers’ journeys and deliver personalized experiences by unifying and analyzing their customer data to reveal insights that initiate actions.

Watch the video below to learn how Voxco can help you can enhance your overall customer experience.

Ensure customer-centricity across your organization

Leverage real-time, actionable, customer insights accessible at every level of your organization

Collect

Collect data from surveys, pool feedback, online transactions, etc.

Analyze

Analyze customer sentiments, predict future behavior and actions.

Share 

Arm employees with actionable customer insights generated in real-time to prioritize high-impact outcomes.

Trusted by 500+ Brands Globally

Voxco for Customer Experience customer experience

From Data to Insights

Unlock the True Potential of Your Data

CX 360𝆩

Voxco’s customer data platform integrates sensors, systems, and applications that generate data every second to create a combined view of every customer. It allows everyone in your organization to get a holistic view of customers’ interactions with you such as profile updates, order processes, support call tracking, website navigation, etc. 

Predictive Analytics 

Voxco’s customer experience platform empowers you to analyze customer sentiments and predict customer behavior with predictive analytics.

Next Best Actions

Voxco’s platform for customer experience is built for actions. No more waiting for ad hoc reports/queries to initiate actions. With Voxco, you can set up real-time triggers and implement Ad-hoc analytics, streaming analytics, and machine learning on customer data to deliver real-time insights that initiate actions. 

Operational Insights for Each Department

Give your teams the right tool they need to ensure the best customer experience.

Marketing

Leverage integrated data to create personalized customer Journeys. Monitor customer trajectory real-time in real-time and pivot go-to marketing strategies.

Sales

Empower sales teams to close deals faster with prediction tools and the ability to configure, price, and quote deals. Emphasize team-wide insights to review sales strategies.

Customer Support

Provide valuable support to customers using all the data collected in one place. Solve problems faster and extend an all-digital, end-to-end customer experience.

AI-Powered Intelligence

Leverage the power of AI & ML for multiple use-cases 

Voxco for Customer Experience customer experience

Personalize customer experiences

Deliver personalized customer experiences by understanding customers’ buying behavior, their preferences, future needs, etc.

Voxco for Customer Experience customer experience

Take the next best action 

Always be on top of the activity and manage the next actions by aligning your marketing and sales strategies with predictive analysis.  

Voxco for Customer Experience customer experience

Empower your organization

Empower teams to collaborate with each other, become efficient, and deliver a loyalty-building customer experience.

Voxco for Customer Experience customer experience

Drive loyalty

Boost loyalty by recommending the right products or services at the right time with the knowledge of your customers’ history, interests, and pain points.

Voxco Success Stories

Voxco for Customer Experience customer experience

Siena College uses Voxco Survey Software for NY Times Upshot Polls ​ 3M Phone Calls | 96 Polls ​

Voxco for Customer Experience customer experience

ReconMR raised productivity by 40 % & scaled to 5 call centers with Voxco

Voxco for Customer Experience customer experience

D G Solutions grew their business by 4x in a single year!

Voxco for Customer Experience customer experience

Frost & Sullivan conducted 100k surveys across 300 industries annually with Voxco

What is a customer experience platform?

Customer experience platforms enable you to gather customer data so you can optimize and personalize customers’ interaction across all touchpoints. 

Survey software tools like online, telephone, or offline allow you to consolidate customer data and use advanced analytics and automation tools. By generating insights into customer experience, you can learn how to meet or exceed customer expectations. 

The goal of a customer data experience platform is to deliver a seamless experience to improve customer loyalty and advocacy. Correspondingly, you also drive business growth and profitability. 

Why customer experience platform is important?

In today’s saturated market and with increasing competition, the CX platforms play a critical role in the success of the business.  

  1. Gather diverse customer insights: 

The platform helps you learn about customers’ preferences, needs, pain points, and behavior. You can gather data across various channels and make informed business decisions. Using actionable customer insights, you can tailor your marketing, product, sales, and customer service strategy. 

  1. Differentiate in the industry: 

Customer experience is a key differentiator in today’s market, where products and services are becoming commoditized. Using customer insights, you can understand what you can do to increase customer satisfaction and retention. 

  1. Increase revenue: 

Companies that focus on prioritizing customer experience and creating customer-centric strategies outperform the competition. By meeting customers’ needs and putting them at the center of your business, you can boost the bottom line and profitability. 

  1. Improve brand reputation:

A customer data experience platform helps you see your company’s image from customers’ perceptions. By gathering real-time customer experience data at critical touchpoints, you can uncover how customers feel about your brand. 

Using valuable insights, you can take action at the right time to resolve friction in CX and improve your brand reputation. 

  1. Improve operational efficiency:

With functionalities like automated data collection, data analysis, and real-time reporting, you can take action more quickly. Moreover, a customer insights and action platform can help you trigger automated alerts when you get a low NPS or CSAT score or a high volume of negative customer feedback. 

The platform streamlines workflow and empowers employees with automation, thus improving operation efficiency. 

Customer experience platforms help you engage customers in all the right ways. It boosts brand reputation, customer loyalty, and the bottom line. 

What features to consider in a customer experience platform?

A consumer experience platform should enable you to collect customer data across all channels and touchpoints. It should also integrate customer data and provide a unified view of individual customers. 

Here are some of the important features you should look for in a cloud customer experience platform. 

Feedback management ➝

Customers don’t stick to one channel while interacting with your brand. This means you need to gather customer data through multiple channels. A robust customer data experience platform will allow you to gather data using online survey tools, telephone tools, and mobile-offline tools. 

The platform should also automatically integrate customer data and create customer profiles. It should provide a unified view of every customer across the entire organization. 

Advanced analytics ➝

To create a customer-centered customer experience program, you need actionable insights. The platform should enable you to perform quantitative and qualitative data analysis with the ease of automation. 

Quantitative data analysis enables you to identify trends and patterns in data across various variables. While qualitative data analysis helps you contextualize the quantitative data and make sense of customer experience. 

Reporting and collaboration ➝

Robust customer experience platforms should automatically update data and provide and allow you to compare your data over time. 

Additionally, the platform should allow you to authorize access to the dashboard to share the right insights with the right team. 

Data security ➝

Data security and safety should be your top priority if you want customers to trust you enough to share their data and feedback. Ensure that the platform complies by all the data security and privacy regulations.

What is a customer experience platform in a contact center?

Customer experience platforms in the contact center help you with scheduling and forecasting, and analytics functionalities. IVR, or interactive voice response, is a component of the CX platform. 

The consumer experience platform in the contact center helps you highlight queue times so you can facilitate timely adjustment to the agent’s availability. It also monitors call quality, drives up call handle time, and helps optimize staffing adjustment. 

How to choose your customer experience platform?

It can be overwhelming when you have to filter through a wide variety of customer experience platforms. Here are three things you should consider when selecting your own solution. 

  1. It should integrate with your existing tools and software with ease. You want a platform that allows you to use it in sync with your existing system. 
  2. There should be a perfect balance between functionalities and ease of use. The platform is only good if your employees can leverage it without needing additional training. 
  3. The client experience platform should be scalable. It should allow you to scale the software depending on the business needs. 

What are the use cases of a customer experience platform?

A customer experience platform has a wide range of use cases across multiple industries. Here are some examples. 

  1. Marketing: 

A company can use the platform to create a comprehensive customer profile. It can also segment the customer base based on preferences and behaviors. This allows your marketing team to tailor and personalize the marketing campaigns that meet customer profiles. 

  1. Sales:

A sales team can personalize their upselling and cross-selling strategies using a buyer experience platform. Learning about the drivers for the customer purchase sales team can tailor customer interactions and sales campaigns. 

  1. Healthcare: 

Experience platforms can help the healthcare industry gather patients’ satisfaction with the services. It can help them gather data from the appointment until aftercare using various channels. Tracking patient feedback across their journey can help you improve service quality and optimize treatment based on their medical needs and social beliefs.

  1. Hospitality: 

Hospitality can use it as a guest experience platform to gather real-time customer feedback using mobile-offline tools and online survey tools. Allowing guests to share their feedback at their leisure can help you gather reliable data. You can use the insight to identify pain points, uncover needs, and improve guests’ experience.

The customer experience platform offers a wide range of use for an even wider variety of industries. The platform enables every industry to focus on the common goal of delivering personalized experiences, increasing retention, and improving customer loyalty. 

This post is also available in French.