Get real-time insights for improving customer experience
Voxco Insights offers a holistic customer experience platform that makes it easier for companies to optimize every touchpoint along their customers’ journeys and deliver personalized experiences by unifying and analyzing their customer data to reveal insights that initiate actions.
Leverage real-time, actionable, customer insights accessible at every level of your organization
Collect data from surveys, pool feedback, online transactions, etc.
Analyze customer sentiments, predict future behavior and actions.
Arm employees with actionable customer insights generated in real-time to prioritize high-impact outcomes.
Voxco’s customer data platform integrates sensors, systems, and applications that generate data every second to create a combined view of every customer. It allows everyone in your organization to get a holistic view of customers’ interactions with you such as profile updates, order processes, support call tracking, website navigation, etc.
Voxco’s customer experience platform empowers you to analyze customer sentiments and predict customer behavior with predictive analytics.
Next Best Actions
Voxco’s platform for customer experience is built for actions. No more waiting for ad hoc reports/queries to initiate actions. With Voxco, you can set up real-time triggers and implement Ad-hoc analytics, streaming analytics, and machine learning on customer data to deliver real-time insights that initiate actions.
Leverage integrated data to create personalized customer Journeys. Monitor customer trajectory real-time in real-time and pivot go-to marketing strategies.
Empower sales teams to close deals faster with prediction tools and the ability to configure, price, and quote deals. Emphasize team-wide insights to review sales strategies.
Provide valuable support to customers using all the data collected in one place. Solve problems faster and extend an all-digital, end-to-end customer experience.
Personalize customer experiences
Deliver personalized customer experiences by understanding customers’ buying behavior, their preferences, future needs, etc.
Take the next best action
Always be on top of the activity and manage the next actions by aligning your marketing and sales strategies with predictive analysis.
Empower your organization
Empower teams to collaborate with each other, become efficient, and deliver a loyalty-building customer experience.
Boost loyalty by recommending the right products or services at the right time with the knowledge of your customers’ history, interests, and pain points.
Siena College uses Voxco Survey Software for NY Times Upshot Polls 3M Phone Calls | 96 Polls
ReconMR raised productivity by 40 % & scaled to 5 call centers with Voxco
D G Solutions grew their business by 4x in a single year!
Frost & Sullivan conducted 100k surveys across 300 industries annually with Voxco