Customer Experience Platform

Get real-time insights for improving customer experience

Gather data from multiple data sources
Measure customer sentiment using AI

Uncover insights hidden in your customer data
Act on real-time insights delivered to your inbox

Improve ROI
Maximize the customer lifetime value
Increase customer loyalty

Reduce customer churn
Reduce the cost to serve
Focus on high-impact strategies

Keep customers at the heart of your organization

Voxco Insights offers a holistic customer experience platform that makes it easier for companies to optimize every touchpoint along their customers’ journeys and deliver personalized experiences by unifying and analyzing their customer data to reveal insights that initiate actions.

Ensure customer-centricity across your organization

Leverage real-time, actionable, customer insights accessible at every level of your organization

Collect

Collect data from surveys, pool feedback, online transactions, etc.

Analyze

Analyze customer sentiments, predict future behavior and actions.

Arm employees with actionable customer insights generated in real-time to prioritize high-impact outcomes.

Equifax added 10% revenue by predicting application fraud using ML models

Starbucks recorded a 12% revenue hike with data-driven analytics

RFMC reduces churn with a 5% increase in revenue

Federal Bank drove innovation with predictive customer analytics

HFFC automated credit underwriting with ML models

From Data to Insights

Unlock the True Potential of Your Data

CX 360𝆩

Voxco’s customer data platform integrates sensors, systems, and applications that generate data every second to create a combined view of every customer. It allows everyone in your organization to get a holistic view of customers’ interactions with you such as profile updates, order processes, support call tracking, website navigation, etc.

Predictive Analytics

Voxco’s customer experience platform empowers you to analyze customer sentiments and predict customer behavior with predictive analytics.

Next Best Actions

Voxco’s platform for customer experience is built for actions. No more waiting for ad hoc reports/queries to initiate actions. With Voxco, you can set up real-time triggers and implement Ad-hoc analytics, streaming analytics, and machine learning on customer data to deliver real-time insights that initiate actions.

Operational Insights for Each Department

Give your teams the right tool they need to ensure the best customer experience.

Marketing

Leverage integrated data to create personalized customer Journeys. Monitor customer trajectory real-time in real-time and pivot go-to marketing strategies.

Sales

Empower sales teams to close deals faster with prediction tools and the ability to configure, price, and quote deals. Emphasize team-wide insights to review sales strategies.

Customer Support

Provide valuable support to customers using all the data collected in one place. Solve problems faster and extend an all-digital, end-to-end customer experience.

AI-Powered Intelligence

Leverage the power of AI & ML for multiple use-cases

Personalize customer experiences

Deliver personalized customer experiences by understanding customers’ buying behavior, their preferences, future needs, etc.

Take the next best action

Always be on top of the activity and manage the next actions by aligning your marketing and sales strategies with predictive analysis.

Empower your organization

Empower teams to collaborate with each other, become efficient, and deliver a loyalty-building customer experience.

Drive loyalty

Boost loyalty by recommending the right products or services at the right time with the knowledge of your customers’ history, interests, and pain points.

Name	Domain	Purpose	Expiry	Type
hubspotutk	www.voxco.com	HubSpot functional cookie.	1 year	HTTP
lhc_dir_locale	amplifyreach.com	---	52 years	---
lhc_dirclass	amplifyreach.com	---	52 years	---

Name	Domain	Purpose	Expiry	Type
_fbp	www.voxco.com	Facebook Pixel advertising first-party cookie	3 months	HTTP
__hstc	www.voxco.com	Hubspot marketing platform cookie.	1 year	HTTP
__hssrc	www.voxco.com	Hubspot marketing platform cookie.	52 years	HTTP
__hssc	www.voxco.com	Hubspot marketing platform cookie.	Session	HTTP

Name	Domain	Purpose	Expiry	Type
_gid	www.voxco.com	Google Universal Analytics short-time unique user tracking identifier.	1 days	HTTP
MUID	bing.com	Microsoft User Identifier tracking cookie used by Bing Ads.	1 year	HTTP
MR	bat.bing.com	Microsoft User Identifier tracking cookie used by Bing Ads.	7 days	HTTP
IDE	doubleclick.net	Google advertising cookie used for user tracking and ad targeting purposes.	2 years	HTTP
_vwo_uuid_v2	www.voxco.com	Generic Visual Website Optimizer (VWO) user tracking cookie.	1 year	HTTP
_vis_opt_s	www.voxco.com	Generic Visual Website Optimizer (VWO) user tracking cookie that detects if the user is new or returning to a particular campaign.	3 months	HTTP
_vis_opt_test_cookie	www.voxco.com	A session (temporary) cookie used by Generic Visual Website Optimizer (VWO) to detect if the cookies are enabled on the browser of the user or not.	52 years	HTTP
_ga	www.voxco.com	Google Universal Analytics long-time unique user tracking identifier.	2 years	HTTP
_uetsid	www.voxco.com	Microsoft Bing Ads Universal Event Tracking (UET) tracking cookie.	1 days	HTTP
vuid	vimeo.com	Vimeo tracking cookie	2 years	HTTP

Name	Domain	Purpose	Expiry	Type
_gcl_au	www.voxco.com	---	3 months	---
_gat_gtag_UA_3262734_1	www.voxco.com	---	Session	---
_clck	www.voxco.com	---	1 year	---
_ga_HNFQQ528PZ	www.voxco.com	---	2 years	---
_clsk	www.voxco.com	---	1 days	---
visitor_id18452	pardot.com	---	10 years	---
visitor_id18452-hash	pardot.com	---	10 years	---
lpv18452	pi.pardot.com	---	Session	---
lhc_per	www.voxco.com	---	6 months	---
_uetvid	www.voxco.com	---	1 year	---