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Personalize Every Touchpoint of Your Customer’s Journey
Get real-time insights for improving customer experience
- Gather data from multiple data sources
- Measure customer sentiment using AI
- Uncover insights hidden in your customer data
- Act on real-time insights delivered to your inbox
- Improve ROI
- Maximize the customer lifetime value
- Increase customer loyalty
- Reduce customer churn
- Reduce the cost to serve
- Focus on high-impact strategies
Keep customers at the heart of your organization
Voxco Insights offers a holistic customer experience platform that makes it easier for companies to optimize every touchpoint along their customers’ journeys and deliver personalized experiences by unifying and analyzing their customer data to reveal insights that initiate actions.
Ensure customer-centricity across your organization
Leverage real-time, actionable, customer insights accessible at every level of your organization
Collect
Collect data from surveys, pool feedback, online transactions, etc.
Analyze
Analyze customer sentiments, predict future behavior and actions.
Share
Arm employees with actionable customer insights generated in real-time to prioritize high-impact outcomes.
Trusted by 500+ Brands Globally
From Data to Insights
Unlock the True Potential of Your Data
CX 360𝆩
Voxco’s customer data platform integrates sensors, systems, and applications that generate data every second to create a combined view of every customer. It allows everyone in your organization to get a holistic view of customers’ interactions with you such as profile updates, order processes, support call tracking, website navigation, etc.
Predictive Analytics
Voxco’s customer experience platform empowers you to analyze customer sentiments and predict customer behavior with predictive analytics.
Next Best Actions
Voxco’s platform for customer experience is built for actions. No more waiting for ad hoc reports/queries to initiate actions. With Voxco, you can set up real-time triggers and implement Ad-hoc analytics, streaming analytics, and machine learning on customer data to deliver real-time insights that initiate actions.
Operational Insights for Each Department
Give your teams the right tool they need to ensure the best customer experience.
Marketing
Leverage integrated data to create personalized customer Journeys. Monitor customer trajectory real-time in real-time and pivot go-to marketing strategies.
Sales
Empower sales teams to close deals faster with prediction tools and the ability to configure, price, and quote deals. Emphasize team-wide insights to review sales strategies.
Customer Support
Provide valuable support to customers using all the data collected in one place. Solve problems faster and extend an all-digital, end-to-end customer experience.
AI-Powered Intelligence
Leverage the power of AI & ML for multiple use-cases
Personalize customer experiences
Deliver personalized customer experiences by understanding customers’ buying behavior, their preferences, future needs, etc.
Take the next best action
Always be on top of the activity and manage the next actions by aligning your marketing and sales strategies with predictive analysis.
Empower your organization
Empower teams to collaborate with each other, become efficient, and deliver a loyalty-building customer experience.
Drive loyalty
Boost loyalty by recommending the right products or services at the right time with the knowledge of your customers’ history, interests, and pain points.
Voxco Success Stories
Siena College uses Voxco Survey Software for NY Times Upshot Polls 3M Phone Calls | 96 Polls
ReconMR raised productivity by 40 % & scaled to 5 call centers with Voxco
D G Solutions grew their business by 4x in a single year!
Frost & Sullivan conducted 100k surveys across 300 industries annually with Voxco