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en_US English
en_US English
+13236381128
+15199002991
+61480040096
en_US English

Voxco for Telecom

Innovate Experiences with One-stop Telecom Solutions

Your audience’s experience is divided into a hundred micro-touchpoints. Reach your audience and find out exactly what they want. Design experiences that drive revenue.

✔Gather data across every interaction.

✔Improve their experience.

✔Enhance engagement through their lifecycle.

✔Boost revenue.

ROI in < 90 days  |  15% growth in active members  |    30% Revenue jump   

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Telecom Voxco Telecom Industry

500+ brands in 40+ countries trust Voxco to optimize telecom customer experience and stay on top.

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Make Customer Experience Your Competitive Advantage

Voxco Research enables you to bring customers’ voices inside the organization and learn what you can do to improve their experience.

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Voxco Intelligence empowers you with AI & ML to anticipate customer behavior & take action proactively with accurate solutions.

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Enhance customer engagement: 

Leverage surveys like CX, NPS®, & CSAT to understand customers at every point in their journey & identify re-engagement opportunities.

competitor analysis

Boost revenue: 

Identify opportunities for suggesting specific products, plan upgrades, or add-ons, based on usage prediction, customer behavior, etc.​ Drive ROI with targeted and value-based recommendations.

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Increase customer lifecycle:

Increase customer lifetime value and loyalty by identifying key drivers of customer behavior to boost renewal for subscriptions with our AI-enabled telecom solutions. 

SaaS & On-Prem Hosting  |  GDPR & TCPA Compliant | 50+ Data Integration

World-class Telecom Solution

Harness real-world customer intelligence on your subscribers and creates opportunities to reduce churn, acquire new subscribers, & drive the growth of your business with the leading Telecom Solutions.

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Capture feedback at every stage in the customer journey –

Leverage our telecom business solutions to collect customer feedback immediately after an interaction using phone, web, IVR, and face-to-face interviews. 

With 10Mn+ survey respondents gather data on experience, services, product, pricing, etc., with your telecom service. 

Online Surveys | Offline Surveys | Telephony | Voxco Audience

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Build rich & unique customer profile –

Break data silos and integrate customer data across your telecom business solutions creating the single source of truth to help you tailor customer journey across all the services​. 

Segment key customers based on demographics, geographic, historical data, survey data, and more to identify usage patterns & maximize ROI.

Customer 360 | Data Unification | Customer Segmentation

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Turn data into action – 

Leverage telecom solutions to prep and convert incoming data into meaningful insights. 

Use predictive analytics to anticipate customers’ behavior. Step in quickly to close the loop and take action to improve their experience.

Survey Analytics | Reporting

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Identify opportunities- 

Monitor customer behavior, track inactivity, and predict engagement opportunities to re-engage users at the right moment with our AI-driven telecom solutions.  

Understand customer sentiment about their experience with your brand, subscription plan, and services to discover experience gaps. 

Predictive Analytics | Customer Behavior Analytics | Sentiment Analytics 

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Take action and reduce customer inaction – 

Leverage a role-based dashboard to alert the right team in real-time and enable them to respond immediately with our telecom business solutions.

With predictive recommendations on next-best-action employees can delight customers and offer a better experience at the moment that matters the most. 

Role-based Dashboard | AI & ML tools

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Telecom Voxco Telecom Industry
“Voxco Online is the perfect tool to run audio measurement studies for Cogeco radio stations. We now run ongoing music testing with our own listeners for quick playlist turnaround time. Voxco Online has become our preferred decision tool and has helped us achieve higher ratings.”
Melanie BegnocheDirector of Research at Cogeco
Read the full story

Build Better Connections with Voxco’s Telecom Solutions

Telecom brands need to stay live 24/7 and cater to the entire population with subscription plans unique to their needs. With AI-driven telecom solutions get real-time data on brand performance to drive customer satisfaction & business outcomes.

Make employees your advocates: 

Survey employee health to get real-time insights on how to create a productive & engaged workspace. 

Develop programs that empower employees to make valuable decisions & improve performance.

Create experiences with your product:

With AI-driven telecom solutions collect valuable insights to design personalized plans for every customer segment. 

Optimize subscription models that resonate with every customer’s unique needs. 

Experience Software for Telecom

Telecom brands are at the center of today’s hyper-connected world. The innovation & competition in the telecom industry has made customer retention a contributing factor to the success of a telecom brand. 

In this 5G world, customers want a better experience. With a 22% churn rate in the telecom industry, how can you ensure that you stay ahead of the competition and meet customers’ needs in this IoT era?

An AI-driven telecom solution can be your best bet to gain the ability to understand customer needs and deliver value.

Why do you need Telecom Solutions?

The average customer churn rate in the telecom industry is 1.9% per month. Customers have more and better choices available to them in the telecom industry. This means telecom companies would benefit more by building a deeper customer relationship. 

Telecom solutions can help companies access customer experience across their journey and harvest the insight to re-innovate the experience. 

How can you improve customer experience in telecom?

Telecom business solutions or experience software for telecom helps companies to improve the customer experience at every stage of their lifecycle. 

With an experience software for telecom, you can gather customer feedback across various touchpoints via multiple channels, unify and analyze all customer data, predict customer needs, and personalize their experience without leaving the platform. 

  • Gathering customer feedback: Listening to customer feedback can help you learn what makes your customer unhappy and what’s causing the churn. Using the insights collected from your target market can help you take effective actions and encourage customer retention.
  • Frictionless customer experience: Use experiential and operational data to gain a deeper understanding of customer experience. Use the insight to take the right action at the right time and prevent churn. 
  • Personalization with audience segmentation: Leverage engagement software for telecom to better understand when, where, and how you can engage customers with targeted content. 

How can telecom solutions help improve CX?

64% of consumers canceled their contract – phone, TV, internet, 0r cable – after an ongoing negative experience. While 17% of customers canceled after one bad experience. 

In this connected world, customers are redefining the customer experience and services they expect from the telecom business. Telecom solutions enable you to understand the changing customer expectation and meet them at the right moment with the right service. 

Improving customer experience: 

Customers expect a faster resolution and seamless services. It’s important for telecom brands to stay in sync with the changing customer needs and the current market. 

Telecom solutions can help understand your customers and what they expect from your brand.

Cohesive omnichannel engagement: 

Customers use more than nine channels to engage with a brand. They expect  round-the-clock and connected engagement across all touchpoints. 

Telecom solutions offer an omnichannel platform that enables you to infuse all customer data and enhance engagement at every interaction.

Combine research & analytics: 

Understanding customers is the first step to improving their experience. 

 

Telecom solutions enable you to create a 360 view of customer data by combining survey data, historical data, call transcripts, and CRM data. AI & ML models analyze experience gaps and extract insights to personalize services.

Why use Voxco’s telecom solutions?

Voxco’s experience platform for telecom expertly combines data collection and AI-driven data analytics to help you anticipate customer needs and take action proactively. 

Gather customer feedback using online, offline, or F2F approaches, gain a 360 view of customers, and tailor content based on their preference to increase loyalty and improve customer experience.

Break data silos and create a unique customer profile by collecting data across transactions, interaction, feedback, social, etc.

Use our engagement software for telecom to leverage predictive models to identify customers at risk of churning to build targeted campaigns and turn detractors into promoters.

Predictive analytics functionality of our experience platform for telecom offers recommendations on the next-best-action for employees to delight customers with a better experience at the right moment.

Q&A on Telecom Solutions

The average customer churn rate in the telecom industry is 1.9% per month. Customers have more and better choices available to them in the telecom industry. This means telecom companies would benefit more by building a deeper customer relationship. 

Telecom solutions can help companies access customer experience across their journey with the company and harvest the insight to re-innovate the experience.

Telecom solutions or we can also call experience software for telecom because it helps companies to improve the customer experience at every stage of their lifecycle. 

With an experience software for telecom, you can gather customer feedback across various touchpoints via multiple channels, unify and analyze all customer data, predict customer needs, and personalize their experience without leaving the platform. 

  • Audience segmentation: Leverage engagement software for telecom to better understand when, where, and how you can engage customers with targeted content. 
  • Customer experience: Use experiential and operational data to gain a deeper understanding of customer experience. Use the insight to take the right action at the right time and prevent churn.

Voxco’s experience platform for telecom expertly combines data collection and AI-driven data analytics to help you anticipate customer needs and take action proactively. 

Gather customer feedback using online, offline, or F2F approaches, gain a 360 view of customers, and tailor content based on their preference to increase loyalty and improve customer experience. 

  • Break data silos and create a unique customer profile by collecting data across transactions, interaction, feedback, social, etc.
  • Use our engagement software for telecom to leverage predictive models to identify customers at risk of churning to build targeted campaigns and turn detractors into promoters. 
  • Predictive analytics functionality of our experience platform for telecom offers recommendations on the next-best-action for employees to delight customers with a better experience at the right moment.