Voxco IVR

Best in class interactive voice
response survey system.

Trusted by the Top 50 Market Research firms & Global Brands in 40+ countries since 1976

Cost-effective surveys & messaging

Voxco IVR is a state-of-the-art Interactive Voice Response survey system. It gives you an easy and cost effective way to deliver self-completion surveys and automated messages to a broad audience.

In survey mode, respondents answer questionnaires any time they like through simple touch tone interaction on their phone. In messaging mode, the Voxco IVR system broadcasts messages for customer satisfaction programs.

Voxco IVR for surveys

Voxco IVR can be used as a standalone, self completion survey option or in combination with other data collection modes. Either way it means you are available to your respondents 24 hours a day.

Efficient self-completion surveys

Participants simply answer pre-recorded questions
through their telephone keypad. This reduces your cost of
interviewer time, as well as of input and encoding.

Self-completion IVR surveys can be used in different modes :

Inbound mode

Respondents call into a phone number at their convenience and answer a short survey through their keypad. Ideal for ongoing customer satisfaction programs based on a permanent phone number (e.g. a toll-free number on a receipt; after an event etc).

Outbound mode

IVR places calls to respondents who then self-complete the pre-recorded survey. This mode is well suited to measure satisfaction regarding a specific purchase or service among customers who have previously agreed to give their feedback.

Mixed mode

The IVR system can also be used in combination with other survey tools. For example, you can offer CATI phone survey participants the option to answer sensitive questions in privacy via a self-administered interactive voice response survey system. Then switch back to an interviewer to complete the original CATI phone survey. Manage incoming calls for CATI studies When respondents call into your CATI telephone survey center, Voxco IVR lets you immediately address it. If no interviewer is available, the Voxco IVR system gives the respondent the options to hold for the next available agent or to reschedule – or you can add a custom option.

Manage incoming calls for CATI studies

When respondents call into your CATI telephone survey center, Voxco IVR lets you immediately address it. If no interviewer is available, the Voxco IVR system gives the respondent the options to hold for the next available agent or to reschedule – or you can add a custom option.

We have used Voxco IVR for surveys and for messaging programs for over 10 years. The software helps us grow our business beyond surveys, by helping clients with their customer satisfaction programs. We achieved this with no new investments, simply by leveraging the Voxco IVR system.

Jean Laroche
General Manager