Effective, easy to use and powerful call management system by Voxco. Seamlessly manage all call related tasks using our intuitive platform, and improve performance in key metrics for your business!
A call management system (CMS) is a VoIP enabled service or software solution that can help your business meet its telephony goals. It can help organizations manage their inbound and outbound calls. Call management systems can be integrated with IVR and CATI software tools and automatic call distributors as well. Companies can route calls based on predefined criteria.
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The average customer hangs up after 2 minutes, with the average hold time being 56 seconds. Dropped calls are lost business and a metric by which your customer experience is gauged.
Call management systems can help manage large volumes of customers. CMS can allow businesses to offer more personalized caller experiences. It also helps boost the overall efficiency of your call handling process. With the right Automatic Call Distributor setup, your calls will be assigned to the most qualified agent available.
Easily manage incoming calls - whether they’re for surveys, support or sales. Route your callers via a comprehensive IVR software system capable of gathering insights via self-complete surveys. Customize your inbound call management system to route calls based on interviewer availability and qualification.
Make fresh calls to prospects, follow up on dropped calls and call requests or reach out to potential respondents to surveys. Powerful auto dialing capabilities allow you to maximize agent productivity. Voxco’s TCPA compliant dialer ensures that you never run afoul of regulations.
Gather customer data and metadata, as well as statistics about your agents to uncover insights into your customer experience as well as your operational performance.
Voxco’s omnichannel call management system allows your supervisors to easily monitor calls with varying degrees of interaction with agents and take charge whenever necessary. Track key metrics for agent performance like average talk time, average waiting time, number of calls answered and more.
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Survey organizations around the world have maximized their phone survey ROI with the advanced features, hosting options, seamless telephony integration, and flexible pricing of our CATI software.
Telephony based surveys using IVR and CATI survey software can be an incredible source for insights into what your customers really want from your brand. Call management systems help maintain high productivity levels for your surveys. Respondents can partake in self complete IVR surveys or in a live interview with an agent who guides them through the process.
Boost call center productivity for your support teams and improve customer experience. Reduce waiting times for customers and direct them to only agents who have the necessary qualifications and experience to deal with their concerns.
Improve sales teams performance with call management systems. Leverage a suite of coaching and observational tools to ensure that your sales agents are approaching the right customers in a manner that sets them up for success.
Blend data from calls, online feedback and face to face interactions to create a truly holistic picture about any topic important to you. Voxco can help you gather feedback and manage customer satisfaction across all channels.
Voxco’s premium support and service can help you set up your call management system or port your existing preferences onto our platform with minimal downtime.
Voxco’s powerful analytics software can help you analyze trends and patterns in your call behavior. Uncover insights that help improve organizational productivity.
Relay important information to key stakeholders with intuitive dashboards and powerful reporting capabilities. Create customizable reports which show the right information to the right person.
It can be described as a service or software which helps businesses manage their call volume in an organized manner.
That depends on the purview of your CMS provider. Powerful call management systems can help balance inbound and outbound calls for maximum efficiency gains.
Platforms like Voxco include call management systems with their telephony solutions, not requiring any additional expense from the user.
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