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Voxco Contact Center Tools

Best-in-class contact center tools that deliver exceptional customer experiences with ease! Improve agent engagement and elevate call center productivity with powerful tools by Voxco.

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What are contact center tools?

In today’s digital landscape, every industry relies on contact centers for various purposes such as offering customer services, technical support, improving sales, as well as collecting debts. It’s impossible for a contact center to perform its crucial tasks in the absence of the right set of tools. Using efficient contact center tools not only help to ensure smooth operations but also increase the productivity of a call center. Voxco’s advanced and top-notch contact center tools can put an end to your call center woes!

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Contact Center Tools

What are the crucial contact center tools for your business?

Automatic Call Distribution (ACDs)

Automatic Call Distribution systems often referred to as ACDs is a telephony system that is known for answering and distributing incoming calls to specific agents or terminals within a contact center. A contact center has the authority to predefine its distribution mechanism as well as protocols to get the highest levels of productivity. Being an essential contact center tool, ACDs work seamlessly with both on-premise and cloud/virtual contact center solutions.

Interactive Voice Response (IVRs)

Interactive Voice Response or IVR is an automated phone technology that enables callers to access certain information related to their queries through a system of pre-recorded messages without speaking to a live agent unless absolutely necessary. With this contact center tool, callers can listen to the options and make their choice by pressing the corresponding button on their phone’s keypad. Some advanced IVR tools come up with features like speech recognition which makes it easier for callers to answer questions while on the move.

Predictive Dialer

Considered to be one of the most crucial contact center tools, a predictive dialer is a calling system designed for outbound calls. By automatically dialing numbers from a predefined list of contacts, this tool passes on the call to an agent once a live connection is detected. Predictive dialers are extremely handy for filtering out voicemails, busy tones, disconnected numbers, etc.

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What are the benefits of using Voxco Contact Center Tools?

Ultimate Flexibility

Reach out to customers effectively anytime, anywhere. Be it through text, email, social media, live chat, or video, Voxco’s flexible contact center tools empower brands with all the functionalities they need within a minimum timeframe.

Integrated Telephony System

Seamlessly integrate Voxco CATI/IVR and Cloud-dialer with the telephony system of your choice to maximize the productivity of your contact centers. Use our automated, manual, or hybrid dialing modes to efficiently blend inbound and outbound calls while improving call resolution rates.

Quality Assurance and Performance Management

Measure, improve and thoroughly monitor your contact centers’ performance to ensure you deliver an excellent customer experience. Voxco's comprehensive suite of quality assurance features lets you review all interactions across every channel and evaluate the relevant ones. By monitoring agents' productivity, our robust tools help you create project performance reports using the Dialer Dashboard. 

Effective Workforce Management

With seamless workforce management software (WFM), Voxco contact center tools help you streamline the tedious task of managing your call center workforce. Training agents, performing schedule optimization, analyzing quality monitoring data, and improving key performance indicators (KPIs) of your contact center has never been so simple!

Insightful Analytics

Voxco’s contact center tools are power-packed with best-in-class analytics that make it easy to transform customer feedback into actionable insights. Understand your customers well by drafting a visual story using that data. Dive deeper into our analytics software, here.

Omnichannel Capabilities

As 67% of customers are willing to pay extra for a great experience, Voxco's exceptional contact center tools can be easily leveraged for conducting CATI surveys and IVR surveys. This plays a pivotal role in quantifying your customer experience.

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Why choose Voxco for Call Center Tools?

Extensive feature set

Voxco CATI, IVR, and Cloud-dialer make optimum use of powerful features such as call blending, in-call routing, flexible quotas, etc. that lets you stand apart from the competition!

TCPA Compliance

Voxco’s contact center tools ensure the highest standards in data security and privacy which empowers organizations to reach out to their callers effectively.

Limitless Scalability

Voxco’s flexible contact center tools allow you to scale up with an increase in demand, as and when you need it. We don't follow a one size fits all approach!

Single Vendor Advantage

With Voxco, you don’t need to focus on inter-system compatibility as there’s a single provider and support/licensing agreement. 

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Be Remote Ready with Voxco CATI: Engage Agents, Supervisors & Respondents

Learn how you can adopt an effective WFH strategy to stay ahead of the curve, improve contact center productivity while providing seamless CX with remote agents.

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