IVR Survey, also known as Interactive Voice Response Survey is a customer feedback method used by companies that have a customer support centre. To know that the service delivered to customers can achieve customer satisfaction, companies carry out IVR surveys using IVR survey software. As listening and responding to customers is crucial for any company to thrive, they carry out such satisfaction surveys where Interactive voice response survey helps. IVR survey technologies and the popular methods to carry out such satisfaction surveys. 

IVR survey technology is pre-recorded phone calls where customers can interact with an automated voice. This voice will give the customers pre-defined options to choose from and customers can make use of numbers to make their choices. Interactive Voice Response surveys can take responses via touchpads or even voice recognition technologies.

Interactive Voice Response survey technology can be used in banking payments, mobile purchases, services, weather updates, etc.  As these are pre-recorded responses, IVR survey software cuts the time required for customers to solve their queries as they don’t have to talk directly to an agent. 

Functionalities of Interactive Voice Response Survey Software:

• Personalize your IVR message – IVR survey software lets you customize your message according to need
• Use pre-recorded IVR survey message –you can pre-record messages so that actual interaction time is less
• Collect information of callers who interact with your IVR survey software 
• Automate customer support –IVR survey technology makes it easy to interact with customers
• Value-based call prioritization –IVR survey software forwards the calls based on their values
• Connecting calls to right agents –IVR software forwards the calls to the right agents
• High call volumes –IVR promotes a high quantity of calls solving more customer issues
• Enhance company image –this in return adds value to the company image