Call Center Metrics Dashboard

Improve call center productivity and agent performance by tracking important

What is a Call Center Metrics Dashboard?

Call centers have undergone several advancements over the last couple of decades. From simple offices with dedicated phone lines and agents aimed at solving customer issues, Call centers are now capable of a whole lot more.

Call center metrics dashboards help track several KPIs which determine how your call center is performing.

Why use call center metrics dashboards?

It’s important for call centers to determine if they’re performing up to expectations. Expectations of clients, callers and of their management team. There is a need to determine if the ROI of your call center is worth it, and if this ROI can be improved. Call center metrics dashboards can help gauge important metrics that give an idea of your call centers’ performance. You can use these metrics as benchmarks to improve upon, and to maintain quality standards.

Who can use call center metrics dashboards?

Switch to Voxco Telephony System to improve your Call Center Productivity by 40% or more

Survey organizations around the world have maximized their phone survey ROI with the advanced features, hosting options, seamless telephony integration, and flexible pricing of our CATI software.

Metrics to track for gauging call center success

Call center metrics dashboard by Voxco

See what our clients say about Voxco

Play

See what question types are possible with a sample survey!

Why choose Voxco's for your call center?

Call center metrics dashboard FAQs

How can I monitor my call center performance?

You can use call center metrics dashboards to monitor your call center performance in real time.

How many calls are monitored in a call center?

Voxco allows you to monitor all the calls in your contact center.

What KPIs should I track in a call center?

A few KPIs you should track of are

Average handle time
Resolution rate
Customer satisfaction

Name	Domain	Purpose	Expiry	Type
hubspotutk	www.voxco.com	HubSpot functional cookie.	1 year	HTTP
lhc_dir_locale	amplifyreach.com	---	52 years	---
lhc_dirclass	amplifyreach.com	---	52 years	---

Name	Domain	Purpose	Expiry	Type
_fbp	www.voxco.com	Facebook Pixel advertising first-party cookie	3 months	HTTP
__hstc	www.voxco.com	Hubspot marketing platform cookie.	1 year	HTTP
__hssrc	www.voxco.com	Hubspot marketing platform cookie.	52 years	HTTP
__hssc	www.voxco.com	Hubspot marketing platform cookie.	Session	HTTP

Name	Domain	Purpose	Expiry	Type
_gid	www.voxco.com	Google Universal Analytics short-time unique user tracking identifier.	1 days	HTTP
MUID	bing.com	Microsoft User Identifier tracking cookie used by Bing Ads.	1 year	HTTP
MR	bat.bing.com	Microsoft User Identifier tracking cookie used by Bing Ads.	7 days	HTTP
IDE	doubleclick.net	Google advertising cookie used for user tracking and ad targeting purposes.	2 years	HTTP
_vwo_uuid_v2	www.voxco.com	Generic Visual Website Optimizer (VWO) user tracking cookie.	1 year	HTTP
_vis_opt_s	www.voxco.com	Generic Visual Website Optimizer (VWO) user tracking cookie that detects if the user is new or returning to a particular campaign.	3 months	HTTP
_vis_opt_test_cookie	www.voxco.com	A session (temporary) cookie used by Generic Visual Website Optimizer (VWO) to detect if the cookies are enabled on the browser of the user or not.	52 years	HTTP
_ga	www.voxco.com	Google Universal Analytics long-time unique user tracking identifier.	2 years	HTTP
_uetsid	www.voxco.com	Microsoft Bing Ads Universal Event Tracking (UET) tracking cookie.	1 days	HTTP
vuid	vimeo.com	Vimeo tracking cookie	2 years	HTTP

Name	Domain	Purpose	Expiry	Type
_gcl_au	www.voxco.com	---	3 months	---
_gat_gtag_UA_3262734_1	www.voxco.com	---	Session	---
_clck	www.voxco.com	---	1 year	---
_ga_HNFQQ528PZ	www.voxco.com	---	2 years	---
_clsk	www.voxco.com	---	1 days	---
visitor_id18452	pardot.com	---	10 years	---
visitor_id18452-hash	pardot.com	---	10 years	---
lpv18452	pi.pardot.com	---	Session	---
lhc_per	www.voxco.com	---	6 months	---
_uetvid	www.voxco.com	---	1 year	---