
Maximizing ROI with Survey Software: Tips for Retail Organizations
Maximizing ROI with Survey Software: Tips for Retail Organizations SHARE THE ARTICLE ON Table of Contents Introduction Whether you’re a brick-and-mortar store, an e-commerce giant,
Find the best survey software for you!
(Along with a checklist to compare platforms)
Take a peek at our powerful survey features to design surveys that scale discoveries.
Explore VoxcoÂ
Need to map Voxco’s features & offerings? We can help!
Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX programs with the best CX platform for your team.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
Find the best survey software for you!
(Along with a checklist to compare platforms)
Take a peek at our powerful survey features to design surveys that scale discoveries.
Explore VoxcoÂ
Need to map Voxco’s features & offerings? We can help!
Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX programs with the best CX platform for your team.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
Contact center Automation Tools are tools used by organization call centers to automate specific manual processes and boost productivity. This technology enables the optimization of processes within call centers and allows agents to work better and more efficiently. Automation increases efficiency, reduces costs, improves accuracy, and offloads mundane tasks from call center agents. With all these benefits, it has become vital for contact centers to incorporate automation tools.
Call center automation tools eliminate the need for many manual practices by handling mundane and repetitive tasks such as dialing. For instance, the Voxco Dialer facilitates automated dialing or a combination of both and maximizes dialing productivity.Â
By automating such processes, agents spend less time entering data and switching between applications and spend more time focusing on the conversations with their callers.
These are a few tools used in Contact center Automation:
Voxco CATI facilitates the seamless integration of online, offline, and phone survey channels. This allows respondents to choose the mode of communication that they prefer and increases customer engagement.
Voxco CATI can be easily integrated with a telephony system of your choice: a feature not common in other computer-assisted telephone interviewing software. Voxco IVR (interactive voice response system) and Voxco Dialer can be seamlessly integrated with Voxco CATI to boost productivity further.
Voxco IVR can be used in three modes, and they are as follows:
With Voxco CATI, you can screen mirror the interview with messaging to the interviewer and carry out remote supervision for multiple sites and home agents. This is particularly helpful during the pandemic when many call center agents are working from their homes.
Voxco CATI’s design capabilities facilitate multiple question types, dynamic question options, extensive logic functions, programmable custom logic, multilingual capabilities, and so much more.
Read more
Maximizing ROI with Survey Software: Tips for Retail Organizations SHARE THE ARTICLE ON Table of Contents Introduction Whether you’re a brick-and-mortar store, an e-commerce giant,
Unlocking the Secrets of Killer Pricing: A Dive into Competitive Analysis SHARE THE ARTICLE ON Table of Contents “Unlocking the Secrets of Killer Pricing: A
How Survey Software is Revolutionizing Data Collection in Market Research SHARE THE ARTICLE ON Table of Contents In the ever-evolving landscape of market research, survey
The role of technology in delivering seamless customer experiences SHARE THE ARTICLE ON Table of Contents What is customer experience technology? Customer experience technologies refer
A Comprehensive Guide to Customer Experience Analytics SHARE THE ARTICLE ON Table of Contents What is Customer Experience Analytics? Customer experience (CX) has evolved beyond
15 Best Software for Market Research & Market Research Tools SHARE THE ARTICLE ON Table of Contents Want to conduct market research? You need a
We use cookies in our website to give you the best browsing experience and to tailor advertising. By continuing to use our website, you give us consent to the use of cookies. Read More
Name | Domain | Purpose | Expiry | Type |
---|---|---|---|---|
hubspotutk | www.voxco.com | HubSpot functional cookie. | 1 year | HTTP |
lhc_dir_locale | amplifyreach.com | --- | 52 years | --- |
lhc_dirclass | amplifyreach.com | --- | 52 years | --- |
Name | Domain | Purpose | Expiry | Type |
---|---|---|---|---|
_fbp | www.voxco.com | Facebook Pixel advertising first-party cookie | 3 months | HTTP |
__hstc | www.voxco.com | Hubspot marketing platform cookie. | 1 year | HTTP |
__hssrc | www.voxco.com | Hubspot marketing platform cookie. | 52 years | HTTP |
__hssc | www.voxco.com | Hubspot marketing platform cookie. | Session | HTTP |
Name | Domain | Purpose | Expiry | Type |
---|---|---|---|---|
_gid | www.voxco.com | Google Universal Analytics short-time unique user tracking identifier. | 1 days | HTTP |
MUID | bing.com | Microsoft User Identifier tracking cookie used by Bing Ads. | 1 year | HTTP |
MR | bat.bing.com | Microsoft User Identifier tracking cookie used by Bing Ads. | 7 days | HTTP |
IDE | doubleclick.net | Google advertising cookie used for user tracking and ad targeting purposes. | 2 years | HTTP |
_vwo_uuid_v2 | www.voxco.com | Generic Visual Website Optimizer (VWO) user tracking cookie. | 1 year | HTTP |
_vis_opt_s | www.voxco.com | Generic Visual Website Optimizer (VWO) user tracking cookie that detects if the user is new or returning to a particular campaign. | 3 months | HTTP |
_vis_opt_test_cookie | www.voxco.com | A session (temporary) cookie used by Generic Visual Website Optimizer (VWO) to detect if the cookies are enabled on the browser of the user or not. | 52 years | HTTP |
_ga | www.voxco.com | Google Universal Analytics long-time unique user tracking identifier. | 2 years | HTTP |
_uetsid | www.voxco.com | Microsoft Bing Ads Universal Event Tracking (UET) tracking cookie. | 1 days | HTTP |
vuid | vimeo.com | Vimeo tracking cookie | 2 years | HTTP |
Name | Domain | Purpose | Expiry | Type |
---|---|---|---|---|
__cf_bm | hubspot.com | Generic CloudFlare functional cookie. | Session | HTTP |
Name | Domain | Purpose | Expiry | Type |
---|---|---|---|---|
_gcl_au | www.voxco.com | --- | 3 months | --- |
_gat_gtag_UA_3262734_1 | www.voxco.com | --- | Session | --- |
_clck | www.voxco.com | --- | 1 year | --- |
_ga_HNFQQ528PZ | www.voxco.com | --- | 2 years | --- |
_clsk | www.voxco.com | --- | 1 days | --- |
visitor_id18452 | pardot.com | --- | 10 years | --- |
visitor_id18452-hash | pardot.com | --- | 10 years | --- |
lpv18452 | pi.pardot.com | --- | Session | --- |
lhc_per | www.voxco.com | --- | 6 months | --- |
_uetvid | www.voxco.com | --- | 1 year | --- |