CATI survey

What do Modern CATI Surveys offer in the Digital Era?

7 Benefits of CATI Surveys SHARE THE ARTICLE ON Table of Contents Research is becoming increasingly digital & new survey methodologies keep emerging to meet

Doing Phone Surveys? Answer These Quota Management Questions First

The use of sample quotas is a common practice in most telephone surveys. Typically, quotas are employed to ensure a specific sample composition. At a

Contact Center Workforce Management

Contact Center Workforce Management Try a free Voxco Online sample survey! Unlock your Sample Survey SHARE THE ARTICLE ON Running a business means serving the

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4 ways survey call centers are adapting to new TCPA changes

Change is sweeping across the decades-old phone survey industry, and large survey call centers across the US are reacting in a variety of ways to

Everything you need to know about Average Handle Time

What is Average Handle Time? Try a free Voxco Online sample survey! Unlock your Sample Survey SHARE THE ARTICLE ON Share on facebook Share on

Get the most out of Phone Surveys in the contactless era

The global workforce has undergone significant restructuring over the last year which has put cloud based Phone Surveys in an interesting position

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Call centers: How to build a successful one

Call centers: How to build a successful one SHARE THE ARTICLE ON Table of Contents Businesses around the world run on customer support and customer

Top 15 CATI Software in 2023

Top 15 CATI Software in 2024 SHARE THE ARTICLE ON Table of Contents The field of market research has seen an evolution in the collection

Telephone survey: Pros and Cons

Discover the Dynamics of Telephone Surveys: Pros, Cons, & Best Practices SHARE THE ARTICLE ON Table of Contents Telephone surveys have been central to market

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Still shifting: An update on TCPA and survey dialing in 2016

Despite the FCC labeling their sweeping new TCPA changes as final back in July 2015 when they were announced, the actual dialing reality for survey

Virtual Call Centre

Virtual Call Centre SHARE THE ARTICLE ON Share on facebook Share on twitter Share on linkedin Table of Contents What are Virtual Call Centres? A

Elevating Customer Experience with CATI

Customer experience is in the spotlight for most companies these days and for good reason – It is the final piece of the equation which

Phone Surveys

Phone Surveys Book a Demo Voxco is trusted by 450+ Global Brands in 40+ countries What are Phone Surveys? Phone surveying is a method of

Cloud Hosting: 5 Things You Need to Know for Phone Survey Software

Things You Need To Know About Cloud Phone Survey System SHARE THE ARTICLE ON Table of Contents When organizations shop around for a phone survey

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Computer Assisted Telephone Interviewing Software (CATI)

CATI: Guide to Computer-Assisted Telephone Interviewing Software The Voxco Guide to CATI Surveys Dive into our guide to know more and conduct seamless CATI surveys

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Women in Research Technology: Voxco Celebrates International Women’s Day

In honor of International Women’s Day this year, we wanted to highlight the talented and diverse team at Voxco Survey Software. We relish any opportunity

CATI in market research: Why it’s time to use Phone Surveys

Market research and the process of gleaning insights is evolving With AI and Automation becoming increasingly common in most verticals it was only a matter

Telephone Surveys

Telephone Surveys SHARE THE ARTICLE ON Table of Contents Among the traditional methods of research, telephone surveys have been a popular tool for decades. With

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In times of crisis, CATI surveys are turning out to be lifelines

COVID-19 has forced governments across the world to enact a lockdown. Economic activity aside, the lockdown has affected everyone’s daily routine, their social life and

5 perceived pains of switching phone survey software

There are thousands of companies stuck using antiquated, non-intuitive phone survey software. That leads to frustration among survey creators and interviewers, which hurts the organization

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