Find the best survey software for you!
(Along with a checklist to compare platforms)
Take a peek at our powerful survey features to design surveys that scale discoveries.
Explore VoxcoÂ
Need to map Voxco’s features & offerings? We can help!
Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX programs with the best CX platform for your team.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
Find the best survey software for you!
(Along with a checklist to compare platforms)
Take a peek at our powerful survey features to design surveys that scale discoveries.
Explore VoxcoÂ
Need to map Voxco’s features & offerings? We can help!
Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX programs with the best CX platform for your team.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
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Companies conduct telephone surveys or interviews to keep track of customer satisfaction/feedback, new product ideas, and valuable insights into the market. Interviewers make use of the questionnaire and gather required data in a methodical approach.Â
Telephone surveys help the brands to know where they stand in the market and against their competitors as well. The employees from customer care call centres make use of the customer phone numbers of a sample population and call them to conduct a short interview. This methodical approach includes determining research goals and objectives, making use of questionnaires, having the right sampling strategy and data gathering through interviews and later interpreting and analysing them.
That being said, the coin of telephone interviews also has two sides – its pros and cons. After taking a look at them, you can decide if using telephone surveys as your mode of data collection will be efficient for your business or not.
Create an actionable feedback collection process.
Telephone surveys have been preferred largely by many brands as their source of data.Â
Here are the reasons why:
Given the pros, telephone surveys also have the other side of the coin, its cons.
Here are some points about why telephone surveys might not the right choice for you:
See Voxco survey software in action with a Free demo.
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