Transactional NPS
Transactional NPS® (tNPS®) SHARE THE ARTICLE ON Net Promoter Score® Hub Table of Contents What is Net Promoter Score®(NPS®)? Net Promoter Score®, or NPS®, is
Find the best survey software for you!
(Along with a checklist to compare platforms)
Take a peek at our powerful survey features to design surveys that scale discoveries.
Explore Voxco
Need to map Voxco’s features & offerings? We can help!
Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX programs with the best CX platform for your team.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
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Find the best survey software for you!
(Along with a checklist to compare platforms)
Take a peek at our powerful survey features to design surveys that scale discoveries.
Explore Voxco
Need to map Voxco’s features & offerings? We can help!
Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX programs with the best CX platform for your team.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
Find the best survey software for you!
(Along with a checklist to compare platforms)
Take a peek at our powerful survey features to design surveys that scale discoveries.
Explore Voxco
Need to map Voxco’s features & offerings? We can help!
Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX programs with the best CX platform for your team.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
Transactional NPS® (tNPS®) SHARE THE ARTICLE ON Net Promoter Score® Hub Table of Contents What is Net Promoter Score®(NPS®)? Net Promoter Score®, or NPS®, is
Customer Perception of Your Brand: What, Why, How See what question types are possible with a sample survey! Try a Sample Survey Table of Contents
Five Innovative Customer Experience Examples SHARE THE ARTICLE ON Table of Contents Customer Experience Definition Customer experience, also known as CX, refers to customers’ perception
ACHIEVING CUSTOMER SATISFACTION THROUGH CUSTOMER SERVICING Voxco is trusted by 450+ Global Brands in 40+ countries See what question types are possible with a sample
Net PromoterScore® Program Net Promoter Score® Hub See what question types are possible with a sample survey! Try a Sample Survey Table of Contents 01
How to Elevate CX using Customer Journey Maps SHARE THE ARTICLE ON Table of Contents So, you don’t know what a customer journey map is
Voxco adds three powerful capabilities to its insights platform. The new features will make it easy for users to swiftly gather feedback, measure sentiment, uncover
Healing Customer’s Pain with Closed-Feedback Loop SHARE THE ARTICLE ON Table of Contents Companies have acknowledged the importance of customer experience. They have embraced the
What is Customer Retention & Which Metrics Should you Track to Improve it SHARE THE ARTICLE ON Table of Contents Customer churn signals that something
Mapping multichannel customer journeys Customer Journey Mapping Guide The Voxco Guide To Customer Journey Mapping is a powerful tool that empowers businesses to develop a
Customer Experience (CX) Metrics SHARE THE ARTICLE ON Table of Contents Introduction What is Customer Experience? Customer experience, or CX, can be defined as a
Improve Customer Experience with Voice of Customers See what question types are possible with a sample survey! Try a Sample Survey Table of Contents Voice
Customer Service Metrics See what question types are possible with a sample survey! Try a Sample Survey Table of Contents 01 What are Customer Service
Eliminating the risk of Response Bias Try a free Voxco Online sample survey! Unlock your Sample Survey SHARE THE ARTICLE ON Share on facebook Share
User Experience Voxco is trusted by 450+ Global Brands in 40+ countries See what question types are possible with a sample survey! Try a Sample
Voice of the customer questions SHARE THE ARTICLE ON Table of Contents What is the voice of customer questions? The Voice of customers is the
5 Customer Satisfaction Survey Templates Examples SHARE THE ARTICLE ON Table of Contents For a paying customer, experience with your company influences their decision of
EMPLOYEE EXPERIENCE Systematic Sampling March 11, 2021 2:00 pm Listen to the article Voxco · Boosting Employee Productivity In The Virtual World Share the article
What do you do with your customer’s feedback? SHARE THE ARTICLE ON According to a study conducted by Forrester in 2020, 61% of companies surveyed
How Does AI Improve Customer Loyalty? SHARE THE ARTICLE ON Share on facebook Share on twitter Share on linkedin Table of Contents Retaining customers who
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