Healthcare NPS Voxco’s new features set to enhance research capabilities and elevate CX

Survey Features

How to use NPS® in Healthcare

Get your current survey solution evaluated by our experts.

Understand how using NPS® can help grow your healthcare business

Paitent experience forms the core of the healthcare industry. According to a report by Accenture, organizations that improve the patient experience could potentially increase their revenues by 5% to 10% pre-COVID levels within 12 months. This is why measuring patient experience is now more crucial. Healthcare providers have to gain insights to keep at par with their patients’ expectations so as to not lose them to their competitors.

See how Voxco can enhance your research efficiency.

✔ 500+ global brands in 40+ countries 

✔ 100Mn+ annual surveys

What is NPS®?

NPS® or Net Promoter Score® is a one-question metric that allows you to measure how satisfied or unsatisfied your customers are with your products or services. The data gathered from an NPS® survey provide insights into your customers’ loyalty. 

A strong NPS® shows that your customer experience efforts are headed in the right direction. 

Access free NPS® Calculator by Voxco

NPS® in Healthcare

Even though NPS® isn’t widely used in patient surveys, it’d be wrong to say that it can’t help healthcare providers in assessing their services. The data collected through NPS® surveys can act as key indicators of patient loyalty.

A healthcare Net Promoter Score® can also help identify the gaps in patient care that need addressing. A higher NPS® can translate ti high number of referrals while a low NPS® indicate mistrust. For example, nursing homes, rehabilitation centers, and hospitals are at risk of losing the trust of their community if quality care isn’t administered to existing patients. 

A person might share their patient experience with others, and this can influence people’s choices on where they go for good healthcare. Good patient care is critical to every healthcare organization.

Why Is Measuring Patient Loyalty Important In Health Care, And How Can NPS® Help?

Few people look forward to doctor or hospital visits, so being able to demonstrate you are a reputable organization with an excellent rating goes a long way to alleviating patient stress. Also, when consumers choose a healthcare provider or product, they’re signing up for a consistent service rather than a one-off experience. 

So by leveraging an above-average Net Promoter Score®, healthcare providers can attract and retain customers more effectively.

Buying healthcare products and services is a more emotional purchase than most others because consumers are looking to protect the welfare of their own lives or that of their families or client base. 

NPS® surveys in healthcare remain one of the best ways to measure that experience.

By analyzing all the factors that contribute to your Net Promoter Score®, you can:

  • Pinpoint problem areas for improvement
  • Identify gaps in the market for new products and services
  • Reach out to supporters for reviews and referrals
  • Prevent customers switching to an alternative provider
  • Ensure partners and channel partners are engaged

Voxco lets you deep dive into your NPS® data with a unified view.

Drive Growth For your Healthcare Business with NPS®

Patient experience has always mattered, but now the stakes have escalated and health systems that don’t respond to new consumer demands are at a greater risk of losing patients to competitors. Now is the time to transform to grow healthcare share by exceeding patient experience expectations.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

Related Features

Healthcare NPS Voxco’s new features set to enhance research capabilities and elevate CX

Online Poll Makers

Survey Features Online Poll Maker Get a free evaluation Unlock your Sample Survey Get your current survey solution evaluated by our experts. Create interactive polls

Read More »
Healthcare NPS Voxco’s new features set to enhance research capabilities and elevate CX

Lookup table

Survey Features Lookup table Get a free evaluation Unlock your Sample Survey Get your current survey solution evaluated by our experts. What is a lookup

Read More »
Healthcare NPS Voxco’s new features set to enhance research capabilities and elevate CX

Non-Profit Surveys

Survey Features Non-Profit Surveys Build surveys to gather information for any non-profit cause Get started with Voxco Unlock your Sample Survey Do you want to

Read More »
Healthcare NPS Voxco’s new features set to enhance research capabilities and elevate CX

customer-satisfaction-survey

Customer Satisfaction Survey Uncover the key drivers of customer satisfaction with our expert written survey template. Fill out the form to access the survey template.

Read More »
File Upload Question 22

File Upload Question

Survey Features File Upload Question Use file upload questions to create engaging surveys that perform well! Get a free evaluation Unlock your Sample Survey Get

Read More »
Voxco is trusted by Top 50 Market Research firms, Global Brands & Universities in 40 countries. Voxco offers full omnichannel capability including CATI, Predictive Dialler, Online surveys, offline CAPI, and Panel Management.

Follow Voxco on