Dialing software for faster connections.
Efficiency through an integrated telephony system.
Voxco Dialer is a state-of-the-art telephony system that plugs in easily with Voxco CATI phone survey software. Pick & choose the features that are best for your survey call center. Available in the USA: Voxco TCPA Connect.
Flexible dialing modes and automated call detection
Voxco Dialer includes a versatile 4-in-1 dialing solution that improves the quality and speed of your call connections. These modes (Preview, Power, Predictive and Hybrid) enable you to tailor the dial pattern per project. The smart call detection filters out bad connections, so only successful connections are dispatched.
For US clients, we offer Voxco TCPA Connect, with 4 distinct deployment scenarios that each offer advantages over detached-phone manual dialing or autodialing-only environments.
Drive calling productivity
Voxco Dialer works dynamically with the rhythm of your call center to improve productivity by as much as 50%. Predictive dialing continually adjusts the pacing of calls to automatically match forecasted interviewer availability. Often resulting in up to 50 minutes of interviewer conversation per hour.
Quality control and process management
Monitor, measure, and improve the performance of your call center by using our dialer quality assurance features. Listen live to interviews in progress or record them for future review. Use the Dialer Dashboard to create project performance reports and to check on interviewer productivity.
Advanced telephony features
Voxco Dialer is an outbound calling powerhouse, but can do even more. Features like call conferencing, call transfer and audio playback give you increased flexibility. Boost your call center performance by blending incoming calls into outbound operations, with intelligent call routing and seamless transfer and return features.
Compatible with telephony systems and protocols
Voxco Dialer uses standard high-performance telephony cards and VoIP licenses. It can operate independently or be connected behind most standard or IP PBXs and gateways. Voxco Dialer supports both analog and IP phones, and connects to SIP trunks or standard T1 or E1 lines.
Support and service
Voxco has 25+ years of experience in CATI telephone survey software and systems. Our system architecture professionals are here to help you select the configuration that meets your specific needs.
We use Voxco Dialer for interviewing, recording, audio monitoring, and IVR surveys. It completely integrates with Voxco CATI, giving far better productivity and efficiency compared to other systems where the dialer and data collection system are separate.
Get in touch with dialer industry-leaders.
The fastest telephone dialing software out there.