Transformez chaque point de contact en une expérience client positive. Collectez des informations utiles pour anticiper et adopter les tendances des clients. Créez une expérience client convaincante.
Reconnu par les 50 meilleures sociétés d’études de marché et plus de 450 marques mondiales dans plus de 40 pays
See how Amazon, Uber and Apple enhance customer experience at scale
See how Voxco Online Survey Software will be a perfect fit for all your needs!
Level up your NPS Data insights analysis. Anticipate industry trends using NPS with our expert webinar
La fidélisation des clients devient-elle un problème ? Vous voulez comprendre les soucis majeurs de votre client ?
Le logiciel de gestion de l'expérience client de Voxco recueille des informations à l'aide de NPS® (Net Promoter Score®) CSAT (satisfaction client) etc. pour interagir avec votre les clients.
Nous sommes là pour vous aider à recueillir des informations efficacement.
Et après?
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Remplissez un court formulaire et notre équipe vous contactera avec les détails.
Une plate-forme intégrée pour les enquêtes par téléphone, sur le web et en face à face. Découvrez un échantillon de sondage réactif
Fonction glisser-déposer pour créer des tableaux croisés personnalisés et mesurer la significativité. Voir le tableau de bord Voxco Analytics
Vous avez besoin d'un hébergement SaaS ou sur Site pour des raisons de sécurité ou de respect de la vie privée ? Nous pouvons faire les deux.
Un support exceptionnel et des conseils pour votre centre d'appel afin de maximiser votre efficacité.
Vous voulez tirer le meilleur parti de votre CX ? Voici comment vous pouvez utiliser le logiciel pour obtenir des informations sur le comportement des clients et répondre aux réactions négatives.
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
Customer Experience Software is a cloud or on-premise solution that can be used to understand customer demands, preferences, pain points, and other determining factors. Knowledge about these factors can help teams to make necessary changes and improvements in the customer journey to provide an exceptional customer experience.
With dedicated customer experience (CX) software, CX professionals can analyze customer interactions across channels, get a single overview of customer satisfaction and develop informative customer profiles to provide relevant customer support.
Customer Experience tools offer great functionalities to help you deliver a positive customer experience.
A customer experience management software should be well equipped with powerful features to transform customer experience for your business. Here are some of the features that you should definitely look for before selecting your customer experience software :
With every company competing on the basis of Customer Experience, you cannot settle for just a well-enough customer experience. Moreover, your company also needs to meet the requirements of the evolving market. For this reason, you need more than a system and tools that fit your company’s needs.
You need Customer Experience tools that can keep up with the technological advancements and help you stay in the competition for the long run.
You need Customer Experience tools that can transform your prospects into loyal customers and promoters. Your loyal customers bring more sales and brand advocacy.
Your company requires customer experience tools that are appropriate for your business goals as well as perfect for the market landscape.
There are softwares offering a wide variety of customer experience tools. In order to optimize customer experience, you need tools that can help you gather and analyze customer insight on their experience and satisfaction. You can refer to the list of tools we have compiled that can help you
A CX software can help organizations keep a track of customer preferences in real time. With a complete overview of customer journey, customer experience software provides organizations with an action plan to enhance customer experience. Here’s how you can use customer experience management software to improve customer experience:
Voxco omnichannel CX software can be used by organizations as a dedicated customer experience management software to reduce customer barriers and deliver seamless omnichannel customer experience.
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