Call Center Software that transforms your contact center to provide exceptional support and forge strong customer relationships. Provide seamless omnichannel support, conduct sophisticated survey research, improve agent engagement, enhance call center productivity with extensive quality assurance and security measures
Voxco Research Cloud/ Voxco’s Telephony solutions provide your agents with comprehensive cloud-based dialer technology for IVR and CATI. Powerful Analytics tools help you make the most of customer data, and personalize experiences like never before.
Call center softwares allows organizations all around the world to handle their customer queries or conduct survey research on a large scale. Call center softwares is used to resolve customer queries via email, social media, live chat or phone. Using a call center software, organizations can automate the inbound and outbound calls, automatically route the calls to agents based on the agent skill set and provide a seamless customer experience.
Customer expectations for support have been increasing. The average speed to answer an incoming customer query is 28 seconds while 80% of all call center calls are generally answered within 20 seconds. With such high expectations, call centers need to use efficient call center software with advanced features to ensure efficient customer query resolution.
Call center software helps businesses reduce their operating cost by maximizing agent productivity and improving the efficiency of the process by automation. Call center software provides features like screen pop-ups, call monitoring, automatic call routing or IVR, to increase call center productivity.
92% of organizations that view customer experience as a differentiator offer multiple contact channels.
Call center software allows businesses to offer omnichannel customer support. A customer can message their question via email, explain the query on phone and receive an answer via social media text.
Call center software can increase agent engagement by providing remote training options, improving agent performance by immediate and direct feedback. With efficient performance tracking systems, agents can get recognized for their efforts which reduces the churn rate.
Improve call center productivity by as much as 50% with our omni channel cloud based call center software. Voxco’s dialer works dynamically with your call center, with predictive dialing to continually adjust the pacing of calls to match agent availability!
The Voxco team works round-the-clock to ensure agents transition in batches to minimize downtime. We know call center software, and can replicate your existing setup and preferences onto Voxco’s Call Center Software seamlessly.
With over 25 years of experience behind us, we are experts in all things telephony. Our knowledgeable professional services team can help you get the most out of our Cloud Based Call Center Software and ensure your operations are at peak performance!
Conduct live 1:1 interviews through telephone, with your agents guided by a questionnaire and recording answers on a computer. Conduct research surveys anytime at scale, and integrate Voxco CATI survey software with a telephony system of your choice.
State-of-the-art IVR survey software can empower you to conduct easy and cost-effective self-completion surveys and reach out to a broad audience. Survey mode allows respondents to answer questionnaires via their keypad. Messaging mode allows you to broadcast messages for your customer satisfaction programs.
Manage feedback from multiple channels- online, face-to-face and telephonic and seamlessly combine data for a holistic picture into your customer experience
Deliver better customer service consistently, optimize call center operations to help improve overall customer experience and customer satisfaction at critical touchpoints.
Voxco CATI, IVR and Cloud-dialer come equipped with powerful features like in-call routing, call blending, flexible quotas, etc. that give you a leg up over the competition!
US based call centers can get access to a productive manual dialing environment with Voxco TCPA Connect! Read more about Voxco TCPA here.
Flexible, omnichannel, cloud based call center software allows us to scale our services to meet your requirements perfectly. There’s no one size fits all approach for our customers!
With Voxco, all you need is a single provider and support/licensing agreement and not have to worry about compatibility issues with other telephony systems!
Real-time dashboards with live insights
Voxco’s Cloud Based Call Center Software comes equipped with an intuitive dashboard that provides a live feed on agent productivity. Gauge how much time your agents spend on activities like talking, pauses, number of calls handled, and more.
Real-time does not call list filtration.
Voxco Call Center Dialer gives call centers another level of control over phone numbers that can’t be called or contacted. Our dialer seamlessly filters our DNC numbers.
Live project productivity
Get live insights into how individual agents and projects are faring with details like the average delay between calls, drop rates, call distribution, talk time per hour and more.
Learn how you can adopt an effective WFH strategy to stay ahead of the curve, improve contact center productivity while providing seamless CX with remote agents.
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