Improve agent and respondent experience using best-in-class cloud contact center software by Voxco! Transform your contact center operations to leapfrog geographical limitations – for customers as well as employees!
A cloud contact center software is responsible for handling all inbound and outbound communications of a company with its customers. It’s a solution that comes with an extensive suite of tools and applications for delivering exceptional customer service across various channels such as voice, SMS, email, and social media.
A cloud contact center software is considered to be more cost-efficient and flexible than on-premise contact center software. As this software isn’t confined to a physical location, it allows businesses to hire agents anywhere across the world. Also, organizations don’t have to pay huge maintenance costs for using cloud contact center software.
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Customers usually come to a call when they’re frustrated with the poor service they’ve received earlier. As the agent’s job is to solve customer issues quickly, switching between multiple backend systems and contact channels can cause human errors, duplicated efforts, and even higher average response times. Using cloud contact center software empowers agents to provide the right information at the right time, thereby improving customer satisfaction.
In today’s time, customers can get in touch with a brand through multiple channels like web, mobile, email, live chat, interactive voice response, social channels, etc. This plays a key role in gaining access to huge pools of data that can effortlessly reveal actionable insights. While old-school contact center servers are unable to parse the customer information available at their end, cloud contact center software leverages demographic, behavioral, as well as location-based customer information for matching an agent’s skills as per the customer’s needs. This helps to boost customer satisfaction to a great extent.
In every contact center, there are some agents who can handle a certain type of customer interaction better than others. Using cloud contact center software helps to automatically route customers according to the agent’s skills. It also helps to boost productivity by seamlessly identifying agents’ downtime and schedule calls based on their availability.
Voxco lets you move beyond the limitations of HCAHPS surveys. Get ready to deliver patient-centric care with exceptional healthcare surveys powered by our Cloud Contact Center Software (Voxco CATI and IVR Software). Reach out to patients of all age groups and overcome demographic limitations with interactive phone surveys by Voxco. Gather patient feedback to elevate their experience and improve your STAR ratings!
Know more about improving patient experience here!
Learn how you can adopt an effective WFH strategy to stay ahead of the curve, improve contact center productivity while providing seamless CX with remote agents.
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