
What are the different types of IVR systems
Different Types of IVR System SHARE THE ARTICLE ON Table of Contents According to a Finance Online survey, if a customer gets a response on
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We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
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Explore Voxco
Need to map Voxco’s features & offerings? We can help!
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
Improve agent and respondent experience using best-in-class cloud contact center software by Voxco! Transform your contact center operations to leapfrog geographical limitations – for customers as well as employees!
A cloud contact center software is responsible for handling all inbound and outbound communications of a company with its customers. It’s a solution that comes with an extensive suite of tools and applications for delivering exceptional customer service across various channels such as voice, SMS, email, and social media.
A cloud contact center software is considered to be more cost-efficient and flexible than on-premise contact center software. As this software isn’t confined to a physical location, it allows businesses to hire agents anywhere across the world. Also, organizations don’t have to pay huge maintenance costs for using cloud contact center software.
See what question types are possible with a sample survey!
As the agents can work remotely, a cloud contact center software has the flexibility to hire people across the globe. Without geographical limitations, the accessible talent pool becomes wide. This further improves the quality of remote agents.
The cloud contact center software comes without any hardware requirements. As there are no setup costs involved in this software along with no servers or computers (unlike on-premise contact center software), the maintenance cost reduces significantly.
Cloud contact center software enables the call center to easily access Public Switched Telephone Network, thereby improving agents’ call voice quality while minimizing the call drops. As internet connectivity of agents has no role in the call quality, this reduces the dependency on local agent’s servers.
By offering a work-from-home environment along with real-time coaching, this user-friendly software provides flexibility to the agents, improving their overall satisfaction. This increase in agent engagement and satisfaction reduces the turnover rate.
Customers usually come to a call when they’re frustrated with the poor service they’ve received earlier. As the agent’s job is to solve customer issues quickly, switching between multiple backend systems and contact channels can cause human errors, duplicated efforts, and even higher average response times. Using cloud contact center software empowers agents to provide the right information at the right time, thereby improving customer satisfaction.
In today’s time, customers can get in touch with a brand through multiple channels like web, mobile, email, live chat, interactive voice response, social channels, etc. This plays a key role in gaining access to huge pools of data that can effortlessly reveal actionable insights. While old-school contact center servers are unable to parse the customer information available at their end, cloud contact center software leverages demographic, behavioral, as well as location-based customer information for matching an agent’s skills as per the customer’s needs. This helps to boost customer satisfaction to a great extent.
In every contact center, there are some agents who can handle a certain type of customer interaction better than others. Using cloud contact center software helps to automatically route customers according to the agent’s skills. It also helps to boost productivity by seamlessly identifying agents’ downtime and schedule calls based on their availability.
Voxco’s cloud contact center software comes with an intelligent routing system that ensures calls are transferred according to agent experience and availability.
Voxco’s state-of-the-art IVR system offers a cost-effective solution for easily managing your call queue and conducting self-completion surveys.
With exceptional capabilities like a direct conference (that enables other people to join into a conversation directly) and transfer out (that transfers a respondent who wants to speak to someone else), your agents are powered with all the tools they need to handle a situation.
Voxco’s cloud contact center software comes equipped with robust analytics tools that seamlessly transform customer feedback into relevant and actionable insights. Know your customers well by creating a visual story with your data. Learn more about our analytics software here.
As 67% of customers can happily pay more for a great CX, our contact center software can be leveraged for conducting CATI surveys and IVR surveys, thereby quantifying your customer experience.
Voxco’s cloud contact center software lets you monitor your agents closely through live productivity dashboards and make all required adjustments immediately. Plus, you can create customizable productivity reports for gaining insights into key areas.
Voxco lets you move beyond the limitations of HCAHPS surveys. Get ready to deliver patient-centric care with exceptional healthcare surveys powered by our Cloud Contact Center Software (Voxco CATI and IVR Software). Reach out to patients of all age groups and overcome demographic limitations with interactive phone surveys by Voxco. Gather patient feedback to elevate their experience and improve your STAR ratings!
Know more about improving patient experience here!
We pride ourselves on delivering round-the-clock support and guidance so that our clients can truly get the most from our cloud contact center software.
Voxco CATI, IVR, and Cloud-dialer consist of powerful features such as call blending, in-call routing, flexible quotas, etc. that help you stay ahead of the competition!
Voxco’s flexible cloud contact center software solutions help you to scale up with an increase in demand, as and when required. We don't follow a one size fits all approach!
Cloud Contact Center Software aside, our best-in-class platform can empower you to effectively reach your target audience across multiple channels.
With Voxco, you don’t have to worry about inter-system compatibility anymore as there’s a single provider and support/licensing agreement.
Learn how you can adopt an effective WFH strategy to stay ahead of the curve, improve contact center productivity while providing seamless CX with remote agents.
Read more
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Voxco’s platform helps you gather omnichannel feedback, measure sentiment, uncover insights and act on them.
Voxco’s platform helps you gather omnichannel feedback, measure sentiment, uncover insights and act on them.