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Voxco Research
NPS® Feedback Collection
Look beyond the scores & uncover the “Why” behind every rating.
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✔ User-friendly interface.
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How to customize NPS® follow-up question!!!
Learn about the ‘good,’ ‘bad,’ and ‘could be better’ of customer experience with NPS® feedback collection.
01
Ask for customers’ ratings:
Use the standard NPS® rating question to gather respondents’ scores on “likelihood to recommend”.
02
Add a general follow-up question:
Don’t stop at the score; engage your respondent to gather insight on their rating. Ask them to share their opinion and their reason for the score.
03
Customize the questions as per the score:
Customize the follow-up question based on three categories – Promoters, Passives, and Detractors. Personalize each question to add your brand’s unique voice and go beyond a generic “Why”.
04
Analyze the response of each category:
Gather open-ended customer feedback using NPS® feedback collection and extract actionable insights. Find patterns and uncover sentiment across the three segments.
Two-step NPS® surveys
Create customer-focused strategies with insights straight from customers.
Boost customer engagement.
Ask the right follow-up question to boost customer engagement and response rate.
Understand customers’ expectations.
Elicit insightful responses to understand customers’ expectations.
Gather targeted feedback.
Uncover what’s leading up to the good or bad experience.