Cloud-based Phone System

Add flexibility to your communication platform with a reliable and feature-packed cloud-based phone system by Voxco!

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What is a cloud-based phone system?

A cloud-based phone system is a telephony service that lets you make calls through the internet. Being a communication solution that is seamlessly hosted as well as maintained over cloud data servers, it is also known as cloud calling or Voice over Internet Protocol (VoIP) phone system. The data of a cloud-based phone system is stored in multiple offsite secure data centers and not in-house servers. Leveraging a hosted PBX capability, this phone system comes equipped with similar routing and call management features (of a traditional PBX) with the added advantage of Voice over IP (VoIP) for facilitating calls over the internet. The entire data is stored as well as accessed through the cloud, which plays a key role in saving time and money. Any devices like traditional phones with adaptors, computer calling software, smartphone applications, or VoIP-enabled phones can be used to employ a cloud-based phone system.

Why should businesses prefer cloud-based phone systems?

Using a cloud-based phone system helps to overcome the limitations of a traditional (on-premise) PBX phone system. In earlier times, telephone network companies used to rely on Private branch exchange (PBX) for routing calls to departments and phone extensions. The system of the PBX was housed on office premises only. The system machines of a traditional phone system are heavy and unwieldy due to which they need a separate storage room. Moreover, there’s always a need for periodic repairs as well as maintenance in traditional phone systems. So, it works well with only those companies that have enormous resources for installing and managing this level of setup for their official phones.

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Uncovering the working of cloud-based phone systems

A cloud-based phone system works by breaking a call into small packets of digital audio that are shared with the recipient on the other end through the internet. For instance, in the case of calling a regular phone number, the signal will be converted to a regular telephone signal before reaching out to the recipient. The routing is performed with the help of a cloud-based PBX. 

A cloud-based phone system can be easily used by anyone having a good internet connection through a variety of methods. A cloud-based call can be made via:

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A computer is the source of multiple programs and applications that make it easy to make voice calls through the internet. These applications include Skype, Apple Facetime, Google Voice, etc.

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Traditional phone with VoIP adaptor

By leveraging an adaptor, you can effortlessly make calls over the internet even with the use of a regular landline. The adaptors can either be plugged into the phone socket on your wall or into your specific router directly.

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By using a smartphone, you can easily download applications such as Skype or Google Voice for making calls via the internet.

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Dedicated VoIP phone

These seem like traditional analog phones but are used for connecting directly to a computer network instead of a phone line.

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What are the benefits of using a cloud-based phone system?

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The main advantage of using cloud-based phone systems is they come at a low cost. Since the calls are conducted via the internet, you only need to keep your internet connection in check and not focus on call minutes or phone service like a traditional phone system. The cloud-based phone systems are power-packed with multiple telephony features, so you don't have to pay multiple times for your communication needs.

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Cloud-based phone systems are known for their utmost reliability. As businesses have to communicate with their customers and other third parties, it's important to have a reliable phone line. Being hosted in various locations, cloud-based phone systems ensure that your data stays protected even in case of a server failure. This phone system plays a key role in helping brands get ahead of service issues and downtime in different geographical locations.

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A cloud-based phone system offers unlimited flexibility which makes it an ideal option for brands that have remote workers or frequent travelers. You just need to have a good internet connection and this cloud-based phone will streamline the process of routing calls to your VoIP-enabled phone, irrespective of your location. It also enables you to add phone lines, various extensions, and powerful features as per your need, without paying extra for any installation or additional equipment.

How Voxco can help you make the most of your cloud-based phone system?

Intelligent routing

Voxco’s cloud-based phone system is feature-packed with an intelligent routing system that ensures successful call routing to the right agents, at the right time.

Powerful Analytics

Voxco’s cloud-based phone system comes equipped with robust analytics tools for transforming customer feedback into relevant and actionable insights. Learn more about our analytics software here.

Cost-effective IVR surveys and messaging

Voxco’s state-of-the-art cloud-based phone system offers a cost-effective solution for easily managing your call queue and conducting self-completion IVR surveys.

Agent Monitoring

Voxco’s best-in-class cloud-based phone system makes it easy for you to gather detailed statistics about your agents and discover the areas of improvement. With effective call monitoring, you can improve agent productivity over time.

Why switch to Voxco for your cloud-based phone system?

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Premium support

We pride ourselves on delivering round-the-clock support and guidance so that our clients can truly get the most from our cloud-based phone system.

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Extensive feature set

Voxco CATI, IVR, and Cloud-dialer are enriched with robust features such as call blending, in-call routing, and flexible quotas that empower you to you stay ahead of the competition!

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Omnichannel reach

Cloud-based phone system aside, our best-in-class platform allows you to reach out to your target audience across multiple channels. Be it online, telephone, or face-to-face, we’ve got you covered!

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Single Vendor Advantage

With Voxco, there’s no inter-system compatibility that you need to be concerned about due to a single provider and support/licensing agreement.

Cloud-based phone system: FAQs

A cloud-based phone system is a telephony service that helps you make calls through the internet instead of a traditional analog phone that relies on copper wires or optical fibers for establishing a connection.

A cloud-based phone system is a fully integrated communications system known for its ease of use. There are many benefits of using a cloud-based system such as cost-efficiency, flexibility, reliability, and many more.

A cloud-based phone system helps you to make calls over the internet and uses the cloud for storing your data. While it is a cost-efficient and reliable solution, it needs a strong internet connection to work. If your business requires a phone system with minimum dependency and at low costs, you should use a cloud-based phone system.

Skype makes use of a proprietary Internet telephony network (VoIP) known as the Skype protocol.

For porting a landline number to a VoIP system, get in touch with your phone service provider and request him for the transfer. Your phone number needs to be connected and should be “in-service” before you port it.

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Voxco’s platform helps you gather omnichannel feedback, measure sentiment, uncover insights and act on them.

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Great Research
Fast Insights
Best-in-class ROI

Voxco’s platform helps you gather omnichannel feedback, measure sentiment, uncover insights and act on them.

Join 500 + global clients across 40+ countries