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Over time dialers have evolved to ease the flow of work for contact centers. Traditionally, businesses had to upload contact lists for outbound campaigns. However, auto dialer software dials the number automatically which helps streamline the workflow of outbound contact centers.
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Automated dialer software makes outbound calls automatically by pulling telephone numbers from a list of contacts. The dialer then connects the recipient with a live agent or a pre-recorded message.
Auto dialers eliminate the need to manually dial each phone number from the list. This spares the contact center agent to focus on other tasks and on the content of the message. A wide variety of industries make use of auto dialer software such as – sales & marketing, health care, hospitality, and education.
Auto dialers often require hardware such as a computer, active telephone line, and a voice modem. Some software providers allow businesses to host hardware into their product for free or a subscription. Other providers require them to buy and host the hardware themselves.
Auto dialer software can
Auto dialer software offers an array of functionalities to take the load off of the representatives. Some of these features are common such as managing lists, initiating calls, and reporting data. Some other features that you should look for when selecting Auto Dialer Software are:
Call Disposition: to track and report the result of a call
Call Recording: to assure the quality of call conversation
Answering Machine Detection: to screen and filter out calls that go to voicemails
Call Scripting: to help agents with responses for commonly asked queries
Local Caller ID: to display local ID to contacts by setting desired location and caller ID when making calls
With 25+ years of experience, Voxco is the leading Research Cloud software that provides Cloud-based and On-premise dialers to help you generate successful leads and provide excellent customer experience. Moreover, Voxco’s state-of-the-art telephony system can be integrated with Voxco’s CATI phone survey software.
Voxco’s Dialer assures an improvement in the productivity of your call center by 50%. Be it work-from-home or call center agents Predictive dialing adjusts the pace of your call volume to match the availability of the agents.
The software is built to handle the workload on any scale. It is TCPA compliant which enables your agents to reach customers on the telephone as well as mobile devices. You can easily integrate with the platform’s IVR to empower the callers with self-serve options.
Voxco capabilities confirm a seamless flow of work – call recording & monitoring, call detection, intelligent call routing, and a blend of inbound & outbound calls. There are more advanced features that users can enjoy and take advantage of in Voxco.
Single-system efficiency: Voxco dialer begins dialing depending on the rules set. There is no requirement for third-party dialer integration.
4-in-1 Dialer: Preview, Power, Predictive, and Hybrid dialing modes improve the quality and speed of the calls. The 4 modes of dialing also enable you to schedule the pattern of calls per project.
Quality Control: You can monitor live calls for the purpose of quality assurance. You can also record calls to review them in the future.
Advanced Telephony Features: It is a flexible outbound calling powerhouse that comes with features like call transfer, conferencing, and audio playback.
Compatible with Protocols: Voxco Dialer supports VoIP licenses and telephony cards. The dialer supports analog and IP phones. It also connects to SIP trunks or standard T1 or E1 lines.
Flexible Pricing Options: Voxco offers flexible pricing models which are based on the requirements of organizations
Talkdesk offers solutions through a single platform and helps contact centers reduce customer support costs. The software empowers a contact center with its customizable and future-proof design, helping businesses to improve customer satisfaction.
The platform has an intuitive interface and offers more than 60 integrations all in one place. It provides features such as: AI, analytics, workforce engagement, customer engagement and enterprise collaboration.
Talldesk offers multiple features to help you support your agents in the best way possible:
With its value for money, the software is easy to use for the agents. It offers three packages – Professional, Professional Plus, and Enterprise.
Matrix auto dialer is built to suit contact centers of any size. The auto dialer software integrates with tools like CRM applications, landing pages, contact lists, and affiliate sites to improve productivity. You can also integrate your business tools using the platform’s API.
Matrix also offers many features to streamline the workflow:
Genesys Cloud is designed as an all-in-one cloud contact center to ensure that your agents can serve the customers with an exceptional experience. The auto dialer software is easy-to-use and with its intuitive interface, it helps boost agent’s performance.
Genesys Cloud offers several features to prioritize customer’s experience and agent productivity;
Dialpad is a cloud-based contact center that uses AI to empower agents with real-time customer insights. The software offers integration with Salesforce, ServiceNow, Zendesk, and more to help users onboard quickly.
Dialpad uses Voice Intelligence to monitor conversation with call transcription and live customer sentiment.
Dialpad Support offers free calls to Canada and the US. There are two packages- Pro and Enterprise
Five9 is a cloud contact center software providing solutions to over 2000 businesses worldwide. The platform is powered by Practical AI which enables your agents to provide customer experience via preferred channels – phone, chat, social media, email, and more.
Pricing in Five9 depends on the number of users, seats, and features used. Moreover, you can choose an annual or a month-to-month plan.
RingCentral is a cloud-based communication that offers communication across multiple channels to streamline the workflow. The platform ensures that agents can provide a personalized experience to every caller.
You can integrate any CRM or other back-end system with the software’s API to receive detailed information on the caller. The platform enables automatic display of caller’s past interactions, purchase history, ticket status, and more.
RingCentral offers four packages based on per user for every month: Essential ($19.99), Standard ($27.99), Premium ($34.99), and Ultimate ($49.99).
PhoneBurner is a cloud-based software and can be accessed from anywhere by using its VoIP dialing. You can log in from your own computer and contact customers from the connected phone.
PhoneBurner offers various features to empower remote employees:
PhoneBurner makes it easy for you to manage contact lists and campaigns with its integrated sales CRM. It can also integrate your own CRM with Salesforce, HubSpot, Zapier, and more. The platform also offers a wide range of features such as call recording, call transfer, voicemail drop, one-touch emails, local ID tracking, email tracking, and many more.
There are three packages, price per user and per month: Standard ($126), Professional ($152), and Premium ($169).
ChaseData is built to support outbound, inbound, and blended contact centers. It is a cloud-based standalone contact center with customer support and service pre-built in the software.
ChaseData offers three packages per user/month: Small Business ($89), Professional ($139), and Enterprise ($169).
CallHub offers four auto-dialing modes to match requirements for every call – Predictive, Power, Preview, and Robo Dialer. Along with contact center solutions, it also offers Voice Broadcasting software and SMS Marketing software.
CallHub offers the following features to make the most out of the auto-dialer software:
CallHub allows you to pay as you go, the pricing starts at $0.021 per call.
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Voicent is a cloud-based call center that comes with a built-in CRM. The auto-dialer software supports both inbound and outbound calls.
It comes with an automation feature that helps streamline the workflow and track calls, campaigns, and customers.
Voicent presents a package that begins with $19 for unlimited calls based on per user per month pricing.
The contactSPACE, a cloud-based call center, is easy to deploy that comes with three dialing modes-predictive, progressive, and preview- to make outbound calling more efficient.
It is a flexible software that contains target filtering to allow agents to sort call recipients. It also allows admins to categorize prospective customers to match the skill of the agents. With its Dashboard designer, you can monitor the agent’s performance in real-time.
contactSPACE presents four packages for its clients:
Nice inContact helps contact centers to maximize the quality of leads and put customers first. The cloud-based contact center displays features for inbound support requests. It helps agents to communicate with the customers using multiple channels – calls, emails, chats, social media, and more.
Nice inContact offers other features such as:
Any information for the pricing package is not available on their website.
Nextiva uses Go Integrator to help connect your CRM with its software. The platform supports integration with popular CRMs such as Hubspot, Salesforce, Zendesk, etc. that helps streamline outbound calls for your contact center.
While Nextiva is not a true auto dialer software provider, you can still take advantage of effective tools to streamline your outbound calls.
Nextiva offers tools that match the capabilities of auto dialers, such as;
Nextiva’s Professional package costs depending on the number of users ranging from $21.95 to $27.95 per user every month. For contact centers using CRM like Oracle or Service Now, you should opt for the Enterprise package.
Aircall is an easy to set up and use, cloud-based business phone for sales and customer support teams.
The auto dialer software helps reduce agent’s workload with its Power Dialer, click-to-dial, and more cloud features. With its skill-based routing, IVR, and live call monitoring capabilities it ensures that you offer an exceptional customer experience.
It also enables call centers to integrate with CRM, Helpdesk solutions, and other required applications. Moreover, the cloud-based system keeps the remote teams connected with the call center. It allows agents to work from anywhere in the world.