DG Solutions expanded its dedicated Healthcare Call Center, DG Connect, using the Voxco survey call center technology.
The DG Connect Healthcare Call Center runs outreach and engagement programs with patients, plan members and healthcare providers. Their calling services include a wide range of call types including new member welcome calls, health risk assessments, discharge follow-up, and custom calls.
The Healthcare Call Center is part of DG Solutions services that provide insights to clients and help them foster lasting relationships with patients and members.
DG Solutions chose Voxco’s advanced phone survey software because it enabled them to create robust calling programs that meet the complex requirements of the healthcare industry.
Denise Hindle, CEO of DG Solutions, explains:
“ Healthcare regulations, patient privacy and an aging population make it vital for any healthcare organization to properly understand and support their patients and members. For us, it was critical to work with a supplier who could offer us an integrated phone, dialer, and IVR system that gave us the flexibility to create very complex and targeted outreach programs, in multiple languages. After a trial, we chose Voxco and have truly found an incredible partner, in both technology and services, to help us drive the growth in our healthcare services. ”
DG Solutions is among the many survey organizations around the world that have maximized their phone survey ROI with the advanced features, flexible hosting, and smooth integration of Voxco’s telephony software.
Voxco is a global leader in survey software. It provides survey organizations and insights departments with a powerful and flexible survey platform that includes options to collect and process respondent data any time and any place. By device-responsive online surveys, over-the-phone interviews (CATI, IVR and dialers) or face-to-face mobile offline surveys – any method can be used individually or as part of multimode projects. Founded over 25 years ago, Voxco provides products and services to hundreds of customers in over 30 countries.
About DG Solutions
DG Connect is the Healthcare Call Center department of DG Solutions, an Industry leader in print, call center, mail and data collection services in the healthcare, government/federal contracts, automotive and financial industries. DG Solutions has decades of experience in partnering with healthcare organizations to provide services, it provides high quality market research, communication and data collections services.
For more information, please contact:
Voxco Survey Software