In the healthcare industry, collecting timely, accurate feedback is critical — whether you're improving patient care, assessing health risks, or building better services. Survey software empowers healthcare organizations to connect with patients, caregivers, and members across multiple channels, ensuring no voice goes unheard.

Here are three powerful ways healthcare organizations are using survey software today:

1. Healthcare Call Centers: Improving Patient and Member Outreach

For healthcare providers, patient engagement doesn’t stop at the clinic or hospital doors.
Ongoing outreach is essential to improve satisfaction, strengthen relationships, and drive better health outcomes.

Phone surveys remain one of the most effective ways to reach patients and members, especially when combined with the right technology.
Robust CATI (Computer-Assisted Telephone Interviewing) software, paired with integrated IVR systems and dialers, helps healthcare call centers boost productivity, allowing interviewers to make more calls, reach more respondents, and collect more data — faster.

Common healthcare call center surveys include:

• New member or patient welcome calls
  
  
• Health risk assessments (HRA)
  
  
• Discharge follow-up calls
  
  
• Appointment reminders
  
  
• Custom outreach campaigns
  
  

Many healthcare organizations trust Voxco to power their call centers, making it easier to manage high call volumes while delivering a seamless experience for both interviewers and patients.

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2. Face-to-Face Evaluations for Senior and Patient Care

As populations age, supporting independence and quality of life becomes more important — and more challenging.
Healthcare researchers, home care agencies, and government programs often rely on face-to-face surveys to assess the needs of seniors and patients in their homes.

Using tablet-enabled survey software, healthcare professionals can conduct in-home evaluations even without internet access.
This offline survey capability ensures that data is collected securely and accurately, no matter the location.

Typical face-to-face evaluations include:

• Needs assessments for home care services
  
  
• Health evaluations for elderly or disabled individuals
  
  
• In-person caregiver interviews
  
  

By conducting Computer-Assisted Personal Interviews (CAPI), healthcare workers can create personalized care plans based on real data — while also gathering broader insights to enhance service delivery.

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3. Patient Research Surveys: Understanding Experiences and Needs

Patient-centered research is critical to improving healthcare services and understanding how they are perceived.
Survey software enables researchers to gather honest, actionable feedback through a multichannel approach — combining phone, online, and offline surveys to reach diverse patient populations.

Healthcare researchers use survey platforms like Voxco to:

• Measure patient satisfaction
  
  
• Understand patient needs and sentiments
  
  
• Identify gaps in care delivery
  
  
• Support academic and clinical studies
  
  

Because healthcare research often involves sensitive data, many organizations choose on-premise hosting options for added security and control — a feature easily supported by Voxco’s flexible survey platform.

By bridging the gap between patients and providers, healthcare research surveys play a key role in building a more responsive, patient-first healthcare system.

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Conclusion

In healthcare, every piece of feedback counts. Whether through phone outreach, in-person assessments, or patient research surveys, survey software helps healthcare organizations collect the insights they need to deliver better care, engage patients, and drive innovation.

Ready to streamline your healthcare surveys across phone, online, and face-to-face channels? Book a demo to see how Voxco can help.