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In this digitally driven world, keeping patients happy and satisfied is the ultimate goal for every healthcare organization. This has led to a massive acceleration in the use of telehealth and virtual care. As the number of US customers using telehealth rose from 11% in 2019 to 46% in 2020, the adoption of virtual care has skyrocketed during the pandemic and paved the way for replacing canceled healthcare visits. According to a report by Deloitte, 50% of healthcare executives believe a quarter of outpatient care, long-term care, and all the well-being services would shift to virtual delivery by 2040. This indicates that virtual care is likely to reshape the healthcare landscape by the next two decades. Let’s dive deeper into the significance of virtual care and how healthcare providers can make the most of it:
Virtual care refers to the “virtual appointments” that occur between patients and their clinicians through the use of communications technology. The idea of virtual care is to deliver an exceptional healthcare service that elevates the patients’ experience by making it more convenient, streamlined, and attuned to their specific needs. In other words, virtual care is the delivery of high-quality & convenient healthcare services by the means of digital technology. The services included in virtual care can range from online patient meetings and consultations with healthcare specialists to check-ins and status reports related to medical information. As 36% of US consumers are likely to switch their physicians for gaining access to virtual care, here’s why healthcare providers need to focus on embracing virtual care:
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