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The Importance of Survey: From Feedback to Future

Market research 04 12
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Surveys, conducted across all forms of businesses in the world, tell the story of how your brand is viewed by your customer, clients, or employees. 

You want to know what customers think about your products and services. Conduct a survey

How satisfied are your employees working in your company? Conduct a survey

Anytime you want to peek into the minds of your target audience to understand their perception and thoughts, you can conduct a Survey. 

Other than these basic reasons why you should be conducting surveys, there are some more that can convince you. 

Why is Survey Important1

01. Uncover the “why”

The survey helps you understand the motivation behind the actions of your customers. You can understand what is important for your customers as you collect their opinions, feedback, and comments. 

Surveys help you understand why a customer made certain purchase decisions. 

For example, you own an online retail store and you notice a customer’s account that is logged in as female shops for men’s clothing. Instead of filling the recommendation page with more men’s clothing due to her recent purchase, you can simply ask the account holder if the product was a gift or not. 

This way you will understand the reason behind her purchase decision and prevent her from recommending her unhelpful products. 

Use surveys to get insights from the individual and collect explicit data that can help you improve your service towards them.

Learn how Voxco helped Frost & Sullivan conduct 1k surveys using Voxco Online.

Why is Survey Important? Response rate calculator

02. Surveys help you Benchmark your Performance

The survey you collect gives you a picture of recent events. However, when you compare it with your previous survey reports you will notice the changes that can either push your company forward or hold you back. 

One dip in the scores of this year’s records can result in a lot more work. You will need an explanation to fix whatever went wrong. A survey can help you collect the records of the current condition while also collecting the reason for the current condition. 

Asking questions in the regular interval can give you a flow chart that shows how things have changed and are changing. The change of perception and opinion among customers or clients can be gathered with the help of Surveys.

Why is Survey Important2

03. Surveys help make Valuable Decisions

Surveys are widely used to make decisions about the working of the business. How to run advertising and marketing campaigns, create new products or services, or provide customer service, every decision can be made based on the survey data you collect. 

Survey stops you from playing the guessing game. You can interact directly with your target audience to understand what they like and what they don’t. It provides you with data that reflects people’s behavior and opinions. Surveys can help you look through the representativeness of the customer experience. Helps you identify the issues and fix them. 

Analyze these survey results and you can make data-driven decisions good for your business. There is no need to guess your decision and waste resources and efforts on decisions that won’t benefit your company.

What will be the cost of conducting surveys?

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04. Surveys help Customers voice their thoughts

While surveys can help your company and push it forward, it can also help the customers voice their opinions and concerns. What customers think and feel about the company is a crucial part of company development. 

The survey helps you understand what is making a customer stay and what is forcing a customer to leave. It can show you who your loyal customers are as they voice their opinions and give you their suggestions. You can identify loyal customers and provide them better service. Also, identify the ones who are on the verge of leaving and interact with them to sort the issues they have. 

By encouraging your customers to share their voices with you, you can increase engagements. As a result, you can positively keep your target customers to your company and decrease the likelihood of them leaving you for some other brand.

Why is Survey Important3

05. Surveys help in understanding Market Trends

Surveys are not only conducted after purchase to get reviews or gather customer experience feedback. You can also conduct surveys before you launch a new product or service in the market. It can help you identify how your products will be received by the customers. It can help you identify what your customers are expecting from your company in the new product. 

Conducting a survey to test the product can help you identify the market trends. You can sort through the demands of your customers to select the upward trends. 

This way you can also save revenue that would otherwise have been wasted in launching a product not favored by customers, redeveloping and re-launching it. A survey can help you make decisions about your products that can lead to successful product development and marketing.

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06. Surveys are easy and quick

Most importantly, surveys are easy to make, reach a wide audience, and can be analyzed quickly. You can use software and tools to create attractive surveys which are mobile-friendly. You can run these surveys for tests as well. 

You can use social media, email, SMS, etc. as channels to reach a wide audience for the survey. Also, it is easy to analyze survey data. 

Surveys can collect a large amount of information in a short amount of time. In the marketing world, it is used to obtain knowledge and understanding about people’s thoughts, opinions, behavior, and feelings. You can use surveys to reach a global audience or limit them to your specific target market. It can be created and administered easily and provides you with a broad range of knowledge about your target audience.

07. FAQs

There are Four Types of Surveys Methods

  • Online surveys
  • Paper surveys
  • Telephone survey
  • Face to face interviews

Companies conduct market surveys to gain knowledge about

Surveys help gather information about a large population efficiently. It is cost-effective and can reach a wide audience to gather feedback. The larger the sample size is, the accurate and representative your information will be.

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