
Patient Experience: The Changing Landscape of Healthcare Research
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(Along with a checklist to compare platforms)
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We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
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Research is defined as a group of methods used to create new knowledge or use the existing knowledge in newer creative ways in order to generate state-of-art concepts, methods, as well as understanding the existing theories in a new light. Research is also defined as a method of carefully considering studies regarding a specific concern or problems with the help of scientific methods. Research refers to the systematic inquiry for describing, explaining, predicting, as well as controlling an observable phenomenon. Research involves the use of both inductive as well as deductive methods.
Inductive research methods are used to analyse observable events. Deductive methods are used to verify the event that has been observed. Inductive research includes the use of qualitative research methods whereas deductive approach more commonly uses quantitative analysis.
Market research is conducted for the following purposes:
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Research is conducted for three main reasons:
For instance, a dating app company recently added a new feature in their app. The product developers will want to understand how well the users will receive the new feature. If the feature they have added in their app does not exist in any other dating app, the research method will be exploratory research.
A company wants to develop and launch a new product in the market. Before the process begins, the company needs to understand how its target market will receive the new product.
The company can conduct descriptive research to observe customers’ behavior to the similar product of a competitor. The company can use observation to determine how its target market will react to the product.
When doctors want to understand why their patients are sick, the method they use is called Explanatory Research. The explanatory research will help the doctor determine whether the patient had some health history or unhealthy habits such as smoking, drinking, or others.
The explanatory research will help determine what happened to the patient.
The table below compares the three types of research:
Characteristics | Exploratory Research | Descriptive Research | Explanatory Research |
Structure of the research | Unstructured | Structured | Highly structured |
Method of Conduction | Research questions are used as the starting point | Research questions are used as the starting point | Research hypotheses are used as the starting point. |
Time to Conduct the Research | Used in the early stages of decision making | Used in the later stages of decision making | Used in the later stages of decision making |
Research is conducted through asking the correct questions and choosing accurate methods to investigate the issue at hand. After collecting data, which are generally the answers to the questions framed, one can analyze these observations in order to draw accurate conclusions.
When it comes to conducting research on customers or on the market, thorough questions tend to yield better analysis. These thorough research questions help in gathering insights on the brand perception and the product under study. They help in collecting thorough data with the use of surveys and questionnaires. One can then analyse the data to make appropriate decisions about their brand, for example, marketing strategies for the product.
Another way to classify research methods is as Qualitative and Quantitative. Both of these have their own distinctive properties and different methods of collecting data.
Qualitative research can be defined as a method used for market research which aims at obtaining data through open-ended questions and conversations with the intended consumers. This method aims at establishing not only “what” people think but “how” did they come to that opinion as well as “why” they think so. The various ways of collecting data for qualitative methods include:
Say a psychologist wants to understand how social media bullying impacts self-perception. The psychologist can investigate the social media content on popular platforms to find out what language is used and how people respond. The method used to investigate is qualitative research.
Quantitative research is referred to as the process of collecting as well as analyzing numerical data. It is generally used to find patterns, averages, predictions, as well as cause-effect relationships between the variables being studied. It is also used to generalise the results of a particular study to the population in consideration. Quantitative research is widely used in science; both natural and social sciences. Quantitative research provides actionable insights which are essential for the growth of the company. The data collection methods under Quantitative research are:
A good research usually ensures minimum levels of bias in the data collection method to improve both the internal and the external validity of the research.
When you are conducting a research, it is important to ensure that your data is:
A principal wants to investigate how your school students feel about the yearly field trip. She distributes surveys with rating scales to the entire student body to understand their willingness about the field trip.
In this case, using a rating scale makes it an example of quantitative research.
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The formal definition of Research is that it is a systematic investigation. Research involves gathering & analyzing the data and interpreting it to discover new knowledge.
The research method is used to discover new information from existing knowledge or understand previously unknown concepts.
The purpose of research can be said to discover and understand – what we know and what we don’t know. The purpose is to understand everything happening around us and learn how the knowledge can be used to solve problems.
Exploratory research: The researcher explores problem areas that have not been studied before. It lays the foundation for future research.
Descriptive research: The researcher aims to expand their knowledge on a certain topic.
Explanatory research: The researcher aims to explain the unexplored patterns of a phenomenon. It answers the questions – why, what, and how.
Based on the type of data you use for your research study, there are two types of research methods – quantitative research & qualitative research.
Quantitative Research: When you collect quantifiable data, i.e., in numerical or statistical format, the research method is Quantitative Research.
The data is analyzed using statistical analysis or data analysis software to generate insights.
Qualitative Research: When the data you collect is not quantifiable, the method used is called Qualitative Research.
Qualitative research is subjective and is best suited to explore the “why.”
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