Understanding how satisfied – and thus how loyal – your customers are is critical for any business, because happy and returning customers are the key to increasing future revenue and profits.
The issue is that most customer surveys are complex, costly, and difficult to interpret. As a result, the Net Promoter Score® dashboard was created as the “one number you need to know,” based on just one simple question: how likely are you to recommend the company/product/service to a friend or colleague?
The NPS® dashboard is based on the fundamental premise that all customers can be divided into three categories: promoters, passives, and detractors.
Also Read: 15 Questions to use in your NPS® survey templates
NPS survey is a survey with a scale of -100 to 100 that asks, “How likely are you to recommend [company] to a friend or colleague on a scale of 0-10?” The NPS® score predicts the viral coefficient and word-of-mouth growth well.”
NPS® Reports can help you understand and analyze your Net Promoter Score®. Get a bird’s-eye view and in-depth analysis of your survey’s NPS® score, as well as question-based analysis, trends, and time-series reports.
Voxco’s NPS® score dashboard collects all of the data from your survey and displays it in various charts, like an NPS® score chart, a distribution chart, an NPS® trend chart, and a sentiment analysis chart.
The NPS® chart (donut graph) divides the total responses into each of the categories, allowing you to see how well your product or business is performing at a glance.
It will only accept complete responses.
When the responses begin to come in, the distribution chart (bar graphs) shows the percentage of Detractors (red), Passives (blue), and Promoters (green). It contains the detailed response distribution for each of the 11 possible scores.
The NPS® Trend graph demonstrates the NPS® with a line on the left Y-axis and the responses with bars on the right Y-axis. The data would be displayed every month.
The Sentiment Analysis graph demonstrates the top 20 feedback responses from a survey. With a single click, you can also navigate to the Text Analysis dashboard for thorough sentiment analysis.
Download Free Guide: Maximize NPS® Insights to drive growth
The dashboard is intended for business leaders who want to quickly and thoroughly assess the NPS® of company products. It is intended to be delivered to users’ inboxes via email subscription to eliminate the friction of navigating for users with limited time.
End users can see how products are rated by customers by simply looking at their email. These insights provide timely results and confident data-driven decisions to improve customer satisfaction and, as a result, loyalty.
With the NPS® score dashboard you can quickly obtain the following information without clicking on it:
This is especially useful for users in leadership roles who have limited time to navigate through multiple layers of projects.
They can find the following additional information here:
We let you choose which data to display in your Net Promoter Score® dashboard: You have complete control over what data you use, how you filter it, and how you visualize it.
You’ll choose which dataset(s) to use and which will be automatically updated for each report. Enhanced filters ensure that the correct data is always displayed.
Do you want to display, hide, or change a chart, statistic, or list? No worries, everything is easily customizable with a few mouse clicks. We also provide multiple views for (a list of) feedback, messages, analysis, and the dashboard itself.
You can change the theme of our reports and dashboards to match the look and feel of other apps and tools you use.
Download: NPS® Survey template for your business
Here is a list of data that is displayed on the Net Promoter Score® dashboard;
This section focuses on the various ways to visualize the NPS® score without any cross-segmentation.
Also Read- How to calculate NPS® score
A gauge is the most straightforward and effective way to visually represent your Net Promoter Score®.
While it does not provide much actionable analysis to your score, the use of red, grey, and green is a great way to show company performance across your organization without confusion.
The CSAT Gauge dashboard’s NPS® frequency widget is another simple (but powerful!) tool for communicating NPS® performance.
Each bar in the chart represents the distribution of scores across all possible score options (0-10). It not only allows you to view the chart, but you can also click on any part of the graph to be taken to the accounts that gave you that score.
The reader will be able to tell whether the majority of your scores are in the green, as in the example below, or not. The addition of frequency volume and percentage statistics indicates the success of an NPS® survey.
Because they visually represent the trend of the three NPS groups: Detractor, Passive, and Promoter, stacked column graphs segmented by month or quarter are popular. Furthermore, as with any other, you can click into a segment and be taken directly to the accounts that fall under those categories.
Responses, non-responses, and comments can also be viewed.
It may be difficult to make like-for-like comparisons. If you survey the same customers each time, however, improvements may be due to differences in who was surveyed rather than progress in the customer experience.
Our NPS combo visualization widget displays a stacked chart of NPS over time, as well as other factors influencing your NPS score.
We tracked the number of Detractors, Passives, and Promoters with a response rate overlay. This normalizes the responses to some extent, so the reader of the graph is aware of other factors, such as a low response rate, that may be contributing to an increase or decrease in the NPS score.
We hope you found this article about the NPS® dashboard useful in your efforts to disseminate NPS® scores to a broader audience within your organization.
Voxco NPS dashboard offers you a unified view, you can delve deep into your NPS® data.
Book a Demo: NPS® Survey Software
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
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