Voice of customer analysis: all you need to know
Voice of customer analysis: all you need to know SHARE THE ARTICLE ON Table of Contents What is the voice of customer analysis? Voice of
Take a peek at our powerful survey features to design surveys that scale discoveries.
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Get exclusive insights into research trends and best practices from top experts! Access Voxco’s ‘State of Research Report 2024 edition’.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
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Take a peek at our powerful survey features to design surveys that scale discoveries.
Explore Voxco
Need to map Voxco’s features & offerings? We can help!
Get exclusive insights into research trends and best practices from top experts! Access Voxco’s ‘State of Research Report 2024 edition’.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
Find the best survey software for you!
(Along with a checklist to compare platforms)
Take a peek at our powerful survey features to design surveys that scale discoveries.
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Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX programs with the best CX platform for your team.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
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Alchemer (formerly known as Survey Gizmo) is a customer feedback tool. Commonly used by market research companies and CX designers, it is an ideal tool to create surveys and feedback forms to gather insights that can be used to optimize the overall customer experience.
These are the top features of the Alchemer survey maker:
Even though Alchemer is an ideal tool to collect customer feedback for market research, it might not be the right fit for your business, depending on your budget, objectives, or requirements. This is why it is better to find top Alchemer alternatives.
To make it even simpler for you, here are some of the top reasons why you should look for Alchemer alternatives:
Voxco survey software is one of the best survey software available on the market today. With omnichannel survey capabilities, it’s the most suited survey tool for market research. It enables its users to create surveys, distribute them, gather responses, analyze the data, and generate actionable insights.
Voxco has also been recognised as a leader in the survey software category by G2 for three consecutive seasons.
Features:
Pricing: Available on request
SurveyMonkey is a powerful and market-leading tool that enables you to create surveys, share them via multiple channels, analyze responses, and share insights with your team. Automated feedback collection, predictive analysis, custom reporting, custom branding, and skip logic are some of the key features of SurveyMonkey.
Whichever survey you choose to create – event surveys, job satisfaction surveys, employee engagement surveys, or opinion polls – this Alchemer alternative provides the right solution. You can also look out for other SurveyMonkey alternatives and see which one is the right fit.
Pricing: Starts at $20.67/user/month
An all-in-one survey tool, Qualtrics turns feedback into awesome experiences. The survey helps collect feedback from respondents across various touchpoints and routing recommended actions to relevant departments. Its advanced text and voice analytics and powerful AI and machine learning system ensure that you get valuable insights from customer feedback, which you can use to build better experiences.
Pricing: available on request.
A compelling survey solution, Typeform turns surveys and forms interactive, engaging, and conversational for respondents. Access millions of images and videos to add to your forms, use custom layouts to give them a visual appeal, and integrate with Google Sheets, HubSpot, Slack, and other tools for a wonderful experience. Personalize survey forms, create unique interactions and build seamless survey experiences with this Alchemer alternative.
Pricing: Starts at $35/1000 responses/month
A comprehensive survey tool, Zoho Survey makes survey creation, designing, and analysis a cakewalk. Access over 200 survey templates and question types, add skip logic and scoring, personalize the surveys with your favorite themes, and you are good to go. You can even enhance the usefulness of this survey tool by integrating it with Webhooks, Zoho CRM, Zoho Campaigns, and Zoho Flow.
Pricing: Starts at $10.67/3000 responses/month
Qualaroo is a cloud-based customer and user feedback tool that empowers you to collect and understand customer insights without hiring an expert. Easy to use and feature-rich, this tool can be used for asking the right questions politely to the right audience using Qualaroo nudges.
Access professionally-designed templates and questions to create surveys and customize them as you want. Its AI-powered reporting system monitors mood metrics and keywords across responses, making it the perfect Alchemer alternative.
Pricing: Starts at $0.0008/tracked page view/month
Microsoft Forms lets you create surveys, polls, and quizzes for any browser and mobile device to capture customer insights. It is available with the Office 360 suite for students, professionals, and businesses. What’s best is that you can use other integrated Microsoft tools like Excel and Power BI to export and analyze your survey data to reduce manual work. It offers survey features like a progress bar, multiple question types, randomizer, start & end date, visual questions, and more.
Pricing: Starts at 32/user/month billed annually (part of Microsoft 265 suite)
Jotforms showcases one of the most extensive template libraries among feedback tools. If you have a use case, they probably already have multiple templates on it. Not only surveys, you can also create payment forms, signup forms, appointment forms, and more from the same tool. But it doesn’t end here. The company recently introduced a visual app builder to scale the feature list to new heights. The best part about Jotforms is that it offers autoresponder emails and conversation forms to personalize the survey experience.
Pricing: Starts at $24/month billed annually
WPForms is another WordPress plugin that features multiple form types for your site, like feedback forms, lead forms, payment forms, donation forms, and more. The form builder interface is simple but quite intuitive nonetheless. There is no need for any coding to build a fully functional payment or order form in minutes. But if you do want to customize it as you want, you can always add custom HTML and CSS to the form. WP forms are best suited for bloggers, designers, business owners, developers, and photographers.
Pricing: Starts at $79/year
With SoGoSurvey, you can get a powerful online survey tool to gauge employee and client experience. With a highly intuitive interface, unparalleled analytics and reporting capabilities, and the shortest learning curve, you can spend more time implementing the feedback than worrying about collecting it. It provides much-need features like anonymous surveys, white labeling, multiple question types, skip logic, multilingual surveys, and a dedicated panel service to find the right participants for your surveys.
Pricing: Starts at $25/month
Now that you’ve gone through all the top Alchemer alternatives in this article, you can compare each of them for their functionalities and features, pricing, etc. to choose the best one. Again, remember the survey software you choose must make sense to your particular needs and requirements. Only then, will you be able to choose the one that suits your needs.
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