In a modern world, where companies run totally on what and how their customers think, they need to know their customers best. The survey opens that opportunity for them as it is a great method of gathering unbiased opinion and finding out how people think about the brand and its products/services.
The benefit of using survey research as your data collection method is that it will provide your first-hand data at real-time.
In this article, we’ll explore the types, benefits and uses of survey research.
As clearly as the name suggests, it refers to a systematic study or research done through surveys. Meaning, surveys are conducted with the respondents and the results are drawn through statistical calculations.
Let’s take an example of survey research to better understand. Say you run a gym and want to know what the members think about the workout equipment in your gym. You can share a survey form in the group to all the members and let them express their experience at your gym and how they would like it to be better.
This way, you will have more reliable data on which you can work for the betterment of your gym. You can leverage a market research tool to conduct survey research and gather data via multiple channels.
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Survey research is the easiest and fastest way to get to know your customer base. But, when you get in professionally, there are various types and ways you can approach this method so that it gives you the best outcomes for your business.
To make this easier for you, in this section we will discuss the various types of market research survey techniques depending on various factors.
This method concerns finding or exploring the research topic. This simply means that the researcher is completely focusing on what more information they can get about a topic of interest.
This mostly involves open-ended questions where respondents can freely express their thoughts leaving an abundance of data with the researcher.
Example: the researcher wants to know what most parents think about the increasing use of violent games by their children.
It aims to determine the cause-effect relationship between two or more variables. This study makes use of existing information and patterns that the researcher studies to tell what can happen.
Example: a researcher studying the effect of drug use on teenagers.
In market research, descriptive research helps exploring and describing the demographic customer segment. It focuses on uncovering “what” of the research topic.
Example: an apparel brand can use descriptive research to understand the fashion trends in teenger in California. In this case they will use demographic survey to understand “what” is the purchase trend/pattern.
When researchers use the data from a research conducted by someone else in the past, it is called secondary research. Researchers will use this method when they know that their research topic has already been explored by many researchers before and referring to them will save time and costs.
Example: a researcher wants to know about domestic violence. He will first refer to a secondary source such as research reports that have been primary data for some other researcher.
Unlike secondary data, primary data is first-hand data and is collected by the researcher. The researchers conduct survey and gather data directly from the target audience. Hence, primary data is completely dependent on your research topic and is useful to you.
Example: an apparel brand wants to know the customer satisfaction with their new trouser line.
This is a research method widely used to gather numerical data. This includes questions that have optional answer ranges and statistical approaches to calculate the results. Quantitative research has close-ended questions which have no chance of wide expressions from the respondents.
Example: you want to know about your seminar performance. You will ask close-ended questions like “How much did you like our seminar?” and the range of answers would look something like this;
Respondents are supposed to give answers in this range only.
This methodology of research has open-ended questions. The researcher asks the questions to respondents to which they can freely express their thoughts and opinions. Qualitative research includes descriptive answers from respondents which takes even longer to compile the information from and analyze the results.
For example, you can ask questions like “How can we improve our seminars?” which will allow the people to briefly describe their opinions about your seminar.
Now that we have summed up the seven types of market research survey technique let’s discuss its importance.
Surveys allow you to gather diverse data from the target audience at the right time. In market research, it helps brand explore customer satisfaction, brand perception, product opportunity, etc.
There are several benefits of using market research surveys techniques to gather valuable insights. We have listed 4 main reasons for conducting the survey;
For a customer-centric brand, it is important to know whether a customer’s complaint is a one-time or regular occurrence. Customers will are likely to leave your brand if they have bad experience.
Survey offer you a channel to engage with customers and understand their pain points. It highlights where you are failing to impress them and what you can do better. It gives you hard evidence to help you identify problem area and resolve at the right time.
When surveys are conducted repeatedly throughout time, they become even more effective as a tool for making strategic decisions, such as whether to continue a certain campaign or replace it with a new one.
Surveys help you identify the trend and benchmark the performance with the previous data. After all, asking the same question repeatedly throughout time provides a clear view of how things are changing for better or worse.
In market research, surveys help you understand “why” your sales are dropping, “why” customer’s are abandoning the cart, or “why” an ad campaign is falling to convert.
Surveys enable you to uncover the motivation behind customer’s decision. It helps you uncover the barriers and the intentions that is influencing the customers’ purchase decision.
Surveys gives you access to explicit and unbiased data. It reveals all the information you need to discard assumptions you may have on customer behavior.
Any organization can prosper by putting customer’s voice at the center of its decision making. Engaging your consumers to express their complaints improves engagement and reduces the risk that they would choose to go somewhere else and spend their time or money.
Read how Voxco helped Frost & Sullivan conduct 1k surveys using Voxco Online.
As much as there are reasons for you to consider research survey for your business, here are some of the important points that we think to make a survey the best suit for businesses:
Here are some of the ways how market research survey techniques can help a business;
Brand research helps you understand the consumers’ perception of your brand. You can identify the value and ideas they associate with your brand name and identity. As a result, you can create strategy to maintain the intended brand identity .
There are 6 types of brand research:
Using customer knowledge to guide the entire process of developing or upgrading a product, service, or app, and launching it, is what entails in a market research survey for product development.
Product surveys help you analyze and evaluate the product concept and find out what features would appeal most to the target consumers.
There are 6 types of product surveys you can conduct.
Customer segmentation helps you create targeted marketing campaigns. Surveys help you understand the desires, needs, motivations, behaviors, and several other attributes that sets each customer apart.
Using the data you can segment customers who share similar attributes and understand how you can appeal to them. With this understanding you can focus on delivering personalized marketing offers and build lasting relationship.
CSAT surveys help you learn how satisfied customers are with the product and services. It highlights whether your products meet the customer expectation or fall short.
Customer retention and overall business performance are both strongly correlated with customer satisfaction. You can discover what your customers appreciate, dislike, and think needs to be improved via successful customer satisfaction research.
Analyzing your competitors’ strengths and shortcomings in the marketplace gives you the information you need to gain a competitive edge.
Competitive analysis is an essential component of every business and market plan specially when there are many companies fighting in the same market. A competitive analysis survey will be essential whether you’re starting, expanding into a new market, or performing a health check on your company.
See what kind of surveys you can create using Voxco Online.
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In this section, we are going to discuss deeply how the answer ranges are scaled depending on various methods.
In survey research this scale uses numbers to label the qualitative variables. Meaning, the numbers don’t have any value for themselves as they just serve as labels that respondents use to mention in the answer section. They have a one-to-one relationship with the corresponding variables and are used for their identification.
Example: How do you represent your gender?
Additional read: Nominal scale Vs. ordinal scale
In this scale, the variables range in various ranking orders but don’t specify to what degree each of them is important. The ordinal data is qualitative since it can be grouped or ranked. With this method, the researcher determines to what degree the responder agrees or disagrees with the question statement.
Example: We have had satisfying customer service so far.
This scale is used to measure variables existing at equal intervals parallel to a common scale. It combines the attributes of nominal and ordinal scales and is used where there is order and a meaningful difference between two variables. You can carry out other mathematical processes like calculating the mean and median of the variables.
Example: You enjoyed using our product.
Additional read: Interval scale Vs. Ratio scale
This is a numeric scale as well and uses intervals or ranges as answer options. In survey research, ratio scale has equal intervals between the variables in the scale.
Example: How much experience do you have with our product?
It is important to perfectly design a market research survey for it to be useful to your business. You need to pay attention to the use of the correct survey design, frame the right questions, and choose effective platforms to distribute your surveys.
Here are some 10 tips that will help you to design your survey research efficiently:
This is even before you start your survey design. Decide what goals you want to achieve with your survey and plot down the objectives of conducting the particular survey so that it acts as a guideline for your research.
It is important to frame correct questions which will directly hit the exact answers you were looking for. Run mock surveys with your friends and colleagues to know any improvements in the questions if any.
Start with such questions to get an idea of whether respondents have used your product or not. Begin with general question to understand if they have enough knowledge concerning your research topic.
Modify your survey for every question to ensure it aligns with the research topic. The questions should bring you the answers for the problem you are trying to resolve.
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Include yes or no questions asking basic questions like “Have you used our product?” Then depending on their answer, you can ask them different questions.
Your survey should be responsive on any electronic device. This way it will be easier for the respondents to answer your survey according to their convenience.
Once your survey is ready, make use of various channels available and deploy the survey on them. You can use online/offline platforms to do this.
This is the important phase since it will be the turning point of your research. This includes converting data into insights and making sense of it. Choose your analyzing methodology efficiently so that it matches your research purpose and come up with the suitable solution you were looking for.
Gather your problem statement and the way you carried out the survey, the sampling style, and how you conducted the survey. And lastly, take your findings and make a report of them highlighting the importance of survey research details.
Your work doesn’t end with the research. Use the findings to follow-up with the respondents. Take this opportunity to engage into deeper discussion and communicate the action you are planing to take to the respondents.
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In this post, we’ve covered a lot of ground related to survey research design, touching on various crucial facets of the idea. Understanding how it operates can help you use it efficiently and get the most out of this type of systematic investigation as a researcher, group, person, or student.
As we’ve already mentioned, conducting types of survey research online is one of the best ways to collect data because it enables you to get reliable information from a sizable sample of respondents.
So with the help of Voxco, start creating your market research surveys now!
Survey research is a process of systematically gathering information from target audience. This type of research process includes gathering feedback via multiple channels such as online, offline, or phone.
Based on the research objective there are three types of survey research. These types are exploratory, causal, and descriptive research.
Surveys enable researchers to reach a large audience and describe the characteristics of the target market. It hase the advantage of gathering accurate data at any time to help you draw meaningful conclusion and make important decision.
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