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Businesses that run completely on customers know that happy customers lead to flourishing business. Understanding what customers want, developing that and efficiently delivering the same in the market is a process that defines the customer experience of that company. Although, for now let us focus on service delivery.
Be it in-store or online, businesses serve their customers on the platform taking into consideration all their needs and requirements. But how do you know whether your service delivery is on point or not? Of course, through the customer. And it is done through a service delivery survey. In this article we will have a look at the service delivery survey template so that you get an idea about the questions asked in the questionnaire.
Conducting exploratory research seems tricky but an effective guide can help.