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Businesses around the globe run on processes that they define themselves. To give an example, we can think of customer support as a process, where the customers come in with their queries over a channel, the agent then forwards a complex query to a higher agent with proper knowledge on the topic and comes back to the customer with a solution. Well, in this case, how do you know that your process is efficient and running smoothly for the customers? The answer is process improvement surveys.
Process improvement surveys are dedicated to asking the respondents about various processes in your business and how they think the working can be made better. Process improvement survey questions are the go-to solution to gauge the performance of your processes provided you are introducing a new one or wanting to understand the reliability of the old existing one. It is important that you totally understand what your employees and customers feel, good or bad, about your business processes and whether it is important to make any updates or changes in the working environment.Â
In this section we will take a look at all the right questions you need to ask to bring out the best in your next process improvement survey. Â
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Process improvement surveys just help you to enhance your business workflows and processes as well as reducing customer and employee churn. Using the above process improvement survey questions, you can ask all the right questions to the employee and customers to get real-time data on the processes and make changes accordingly which will serve them efficiently.Â
You can use the survey questions to gather information on respondents’ demographics, experience ranking, satisfactions, NPS®, improvement suggestions, and so on. You can customize the survey to better suit your organizational needs.
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Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠and Net Promoter System℠are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
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