How to conduct Social Research?
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Free Download: An Effective Guide to Improve Brand Awareness
The goal of every marketer is to make sure their brand is never forgotten.
If your target audiences recognize your brand anywhere, then you are winning in the game of ‘Brand Awareness.’ While it may seem vague, establishing brand awareness at the early stages of a business is a game changer. It may not be a metric, but it determines the success of a business.
In this blog, we’ll walk you through some important concepts related to brand awareness and also list the ways and methods to measure brand awareness.
Let’s get started.
When we hear “Just do it,” we know the brand mentioned is “Nike.” Or, when we think of “Coca-Cola,” we are talking about soft drinks.
This is what brand awareness is.
Brand awareness does not imply that the customers remember your brand name. Instead, it implies where your stand and how successful your marketing goal and business have been for your company.
A customer needs to recognize a feature that sets your product apart from products in the same category. Brand awareness indicates how familiar your target market is with your brand, its products, and its services. Popular or trending is the word people associate with a brand that has high brand awareness.
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The three most important types of brand awareness are
Let’s deep dive into all of them.
It defines a customer’s ability to recall a brand name in association with a product category. It indicates a strong link between the brand and the product category. A customer is generally able to recall 3 to 7 brand names.
The ability to recall a brand name in relation to a product category depends on usage, brand loyalty, and other situational factors. If you think of toothpaste, you are more likely to recall the brand name you frequently use.
For a customer, recognizing a brand is a key element for their purchase decision. Customer makes a purchase when they are familiar with the product category and a brand associated with the category.
Brand recognition helps customers tell two brands apart. The customers should be able to remember your brand specifically when they think of a product category you offer. Or, they should be able to state the products/ product category when your brand is mentioned.
Brand logos, slogans, packaging, and other visual features can help establish Brand Recognition. A high brand recognition indicates that your brand is reaching the target market.
When a customer recalls only one brand for a product category, it indicates the brand dominance of the company. When you think of soft drinks, you think of Coca-Cola. The brand name is a synonym for the product.
When a large customer base can remember only one brand for a product, the brand name becomes a household name. This indicates the success of the business and the dominance it has over the entire market.
When a customer is asked a question about a product category and the first brand that they recall is yours, it is called Top-of-mind Awareness.
This implies the brand name that is most recognized and recalled. There is always a possibility of recalling many brand names for a product category, but that is how tough the competition is.
Top-of-mind awareness has a high impact on purchase decisions. When customers have many competing brands to choose from, this factor influences their decision.
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When building a brand, it’s important to know where you’re at and where you plan to reach. Understanding where you’re at in a quantifiable way helps you benchmark your performance against.
In simple words, measuring brand awareness allows you to review your efforts and track your progress as a brand over time.
Here are some other reasons why it is important to measure brand awareness:
Trust: Customer’s trust in a brand impacts heavily on their decision to make the purchase. When a customer starts trusting your brand and forms a bond with you, they are likely to become a repeat purchaser.
Brand awareness closes the gap between brand trust and customer loyalty. It gives your brand a personality that helps customers feel familiar with the brand.
Association: You must have Googled your query or gone for Coke when you wanted a soft drink.
Brand Awareness associates actions with the brand product. Google is a search engine with many other options in the same category. But when you tell someone to search for a query, you tell them to “Google” them.
Brand Awareness has led to replacing common words with brand names. Before you even know you have been “Xeroxing” instead of making ‘copies.’
Brand Equity: The value of your brand is determined by the experience of your customers. Positive experience results in positive perception, which leads to higher brand value.
Brand awareness can help in delivering a positive customer experience. Once customers start recognizing and purchasing from a brand, they start to favor the brand more than the other options available. It establishes trust and a strong bond between customers and the brand. This leads to a positive experience and eventually builds brand equity.
Better brand equity results in higher stock prices, huge social impact, and expansiveness.
Frost & Sullivan conducted 100k surveys across 300 industries annually with Voxco.
Even though there is no formula to measure brand awareness, there are some brand awareness metrics that you need to track brand awareness and methods that you can use to measure brand awareness. In this section, we’ll look at both of them.
Aided & unaided brand awareness is mostly the result of brand awareness surveys and is the most fundamental metric used to track brand awareness.
While unaided brand awareness indicates the measure of the number of people who express knowledge of your brand or product without prompting (brand recall), aided brand awareness indicates the measure of the number of people who express knowledge of a brand or product when prompted (brand recognition).
Another interesting way of evaluating brand awareness is determining your brand’s search volume or the number of times people look up your brand’s name or associated keywords on search engines.
For example, if your brand is called Simple Beauty, then someone going to Google and typing ‘Simple Beauty products’ would be considered a brand search instead of them typing ‘beauty products.’
Social share of voice is a metric that gives a holistic view of your brand’s online presence and indicates your brand’s visibility across social channels. In other words, it gives you an insight into how your brand is being perceived by customers online against your competitors.
Brands use software that scours the web for mentions of their name among blogs, outlets, news, searches, social media platforms, customer forums, etc., and run a competitive analysis. The result is then used as an overview of how their brand is being perceived against their competitors.
One of the most simple ways of measuring brand awareness is conducting a brand awareness survey. Get feedback directly from your customers. Customers can help you understand what they think of your brand. As a result, you become more aware of how your brand appears to the target market and what you can do to gain a more positive perception.
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When conducting a brand awareness survey, consider including the following:
In this test, customers are presented with a survey with a product category. They are asked to select brands to check how many can identify your brand correctly. No clues are given to the customers.
After the survey, you can calculate brand recall by
Brand recall = Total no. of respondents who identified/ Total no. of respondents X 100 correctly
A customer is reminded of a brand name and then asked if they have seen/ heard the brand before. The survey may ask them what they know about the brand or about its visual features. The test helps determine brand recognition.
Related Read: Brand Awareness Survey Questions
2. Website Traffic
Direct traffic indicates how many people are intentionally typing and searching for your website. It tells you the success of your marketing campaign in attracting users to visit your website.
Site Traffic tells you how many users, in general, check your website and your content. It shows how much time they spend on your website.
3. Social Engagement
Followers, likes, retweets, comments all such features in social media indicate the popularity of a brand in the digital world. It highlights how many people are aware of the existence of your brand. Social engagement shows how much impact your content has on your customers.
4. Google Alerts
This shows how much your brand is being discussed in the online digital ecosystem. You will be alerted of any mention of your brand by the third-party press.
1. Process Benchmarking
This requires you to understand the process you adopt and identify ways you can optimize them. It helps you to understand the internal process of your business. It allows you to examine how your competitors complete their processes. As a result, you learn ways to complete your process more efficiently.
2. Strategic Benchmarking
The aim is to strengthen the marketing strategies a business adopts. Comparing strategies with competitors helps understand what makes the winning business more competitive. It helps learn what approaches successful businesses use to stand on top of the market.
3. Performance Benchmarking
With this benchmark, a marketer cares about the outcomes/ performance. The outcomes could be the overall performance or the performance of a specific team.
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A company that manufactures energy drinks. Had it not been for the marketing campaigns, Red Bull would have remained just one of the many energy drinks in the market.
The company took its marketing strategy to an extreme level by sponsoring events like cliff diving and also sponsoring athletes. It created brand awareness by creating a buzz around the brand name. Red Bull is now associated with daring and adventurous events.
Dove created a campaign called “Campaign for Real Beauty.” The campaign was aimed to show women that beauty comes within and that they are more beautiful than they think.
The models used in the campaign are of different body sizes and skin colors. They are asked to describe themselves to an artist who cannot see them. The artist draws the women based on their perspective. Then the same artists draw the women from a stranger’s description. The perspective of the strangers was more flattering than those of the models themselves.
Dove touched a sensitive matter and made women feel appreciated all around the world. The company influenced a woman’s self-esteem by breaking societal standards of beauty.
#LawSyndrome was a campaign led by a restaurant called C21 against the law that claimed people with Down’s Syndrome could not work full-time jobs without losing their Medicaid. All the staff in C21 restaurant are people with Down’s Syndrome, and they invited lawmakers and business people for the dinners.
Social Media Presence: Being on social media and interacting with the audience is a “must” to increase brand awareness. You can market your business and reach audiences all across the world in just a few minutes.
Find out which social media platform your target audience prefers and build your brand presence there. With an appropriate social media platform, you will see growth in brand awareness in no time. Organize and schedule your posts and respond to your audience in order to help the audience become familiar with your brand.
Referral Program: Most consumers trust the recommendation of their friends and families before making a purchase decision. Offering discounts, gifts, or other referral deals, when your customers refer your brand to someone, you are expanding your reach.
Sponsor Events: Sponsoring events like festivals, concerts, sports, etc., is a guaranteed way to reach your target audience. Sponsoring events that are most likely to be enjoyed and participated by your target audience can help you present your brand to thousands of people.
Your brand name will be everywhere in the event, and you will have it associated with the event.
Podcast: Podcasts can help you connect with your target audience and also promote your brand. With a podcast, you can inform, entertain or educate your target audience about your brand and what it stands for. You build trust and establish a bond with the audience instead of just promoting the brand.
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Brand Recall and Brand Recognition are the two types of Brand Awareness.
Brand Recall indicates a customer’s ability to recall a brand in association with a product category.
Brand Recognition indicates a customer’s ability to differentiate between brands associated with a similar product category.
Brand Awareness helps build knowledge about the brand among the target audience. It helps acquire customers and convert prospects into paying customers. It builds a strong bond between the brand and customers.
Brand Awareness Strategy implies marketing efforts that help a business promote a brand message. The aim is to grow the customers and establish brand recognition in the target market. Marketers develop strategies to make sure the customer does not forget their brand but rather stands at the top.
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