Homewood Research Institute is an independent charitable organization dedicated to evaluate and transform mental health and addiction services in Canada (and beyond). HRI partners with top treatment providers, universities, and research institutes, bringing experts from diverse backgrounds to the same table to address Canada’s mental health and addiction crisis.
This case study has been prepared with generous feedback from Sarah Sousa, Senior Research Associate at HRI. We are greatly indebted to Sarah for helping us with this!
HRI’s four priority areas of research and evaluation:
– Addiction Research
– Trauma Research
– Digital Innovations
The HRI team was using an electronic survey solution to conduct data collection for their research studies. As their survey solution provider was about to get acquired, the team started looking for an alternative survey company with Canadian servers.
While searching for options, the team selected Voxco because it met the Canadian server criteria and was flexible functionality-wise.
Though a number of Voxco benefits (such as custom scripting/services) didn’t factor in the switching decision, those came as a bonus surprise to HRI later.
In the Recovery Journey Project, Voxco Online allowed the HRI team to connect with patients while in a treatment program for substance use (via surveys on tablets) and via email surveys at 1, 3, 6 and 12 months after they left treatment. This allowed the team to conduct longer and more complex surveys than before. The email survey responses were automatically uploaded to an integrated database, which allowed for easy data monitoring. The Voxco platform gave HRI an easy overview of the participants’ engagement and responses for multiple research studies.
With on-premise servers, sensitive data is secure.
Voxco’s flexible platform allowed the team to conduct research studies of varying complexity. The team was able to handle any combination of variables by simply writing their own rules for calculations. They could conduct complex calculations having hundreds of variables which sped up the insight generation process.
Even with Voxco Online, for the Recovery Journey Project, the team had to spend a lot of time sending individual emails to people after they left treatment. This meant dedicated staff for keeping track of email surveys that must be sent out to participants almost daily. This reduced the efficiency of the project.
Working with the Voxco technical team, they developed an API for HRI to automate the email sending & responses collection process. With the API, once a research participant is entered in the database, the entire responses collection process for a year is automated.
The turnaround time of research data decreased substantially. With the ability to generate insights faster, the team developed a deeper understanding of the recovery process. The team compiled their research into in-depth info sheets, research publications and presentations.
The staff requirement for contacting & updating the database reduced substantially. With automated survey responses collection, the team could reach a wider audience which improved their research quality. With Voxco, the efficiency of data collection & analysis improved by multi-fold.
Sarah Sousa, Senior Research Associate